tracking message in outlook

after I did migration from exchange 2003 to exchange 2007. users complain that tracking message ( when they send email with opetion Request a delivery & Request a read of messge)

the message in sent items come with delivery time but no column for Read

also the Read notification in inbox come without the content of orginal message
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Stacy SpearPresident/Principal ConsultantCommented:
The read notification should never come with the original content.

I don't believe that column appears before it gets a read receipt.
Delphineous SilverwingGood Ol' GeekCommented:
Separate messages are sent for Delivery and Read receipts.  In either case, the original message is not included with the receipt.  The only time the original message is included with a system message is a Non-Delivery Report.

Delivery Receipts are created by the server(s) as the message is passed to the mailbox.

Read Receipts are created by the recipient's client software.

Bear in mind, that Receipts may never be received if the message recipient or their client/server does not support Receipts or blocks them.

Ehab_NassarAuthor Commented:
yes I know of receiving the separate reoprt for Reading notification and for delvivry notfication

I'm talking about users inside the domain and using outlook
Scenario: I sent email with Reading & Delivry notification option
Recpients Read email  and I recevied the Read notification and also Delivery notification

When i go to my sent items to check that message and i press tracking ( i should see inside the message the delivery coloumn and reading coloumn )
but now i found only delivery coloumn !!!!

Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Delphineous SilverwingGood Ol' GeekCommented:
What version of Outlook and do you have "Process receipts on arrival" turned on?

Did you open the read receipt?
Ehab_NassarAuthor Commented:
Moth of users using outlook 2003 but IT department using outlook 2007
 yes " process receipts on arrival " turned on.

I submit attach file has print screen  ( in this screen in tracking option u will not find Read Coloumn, inspite I received that, the Recepeint read the message

Delphineous SilverwingGood Ol' GeekCommented:
If the Read column is not appearing, then Outlook did not process the read receipt.  There is the possiblity the the read receipt was deformed and Outlook could not tie it to the original message - or the original message has been changed.

Is this an issue you can replicate at will?
Ehab_NassarAuthor Commented:
the orginal message is not changed

this happen after we upgrade to exchange 2007
Ehab_NassarAuthor Commented:
I'm going to  upgrade to Exchange 2010 may it will solve the problem

so I will close the question without solution

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ehab_NassarAuthor Commented:
The problem Didnot fix

I will migrate to find a solution
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.