Finger print software

Hi, every time I am trying to use the file safe software which came with my sony vio laptop I get this error , pic is attached .help is appreciated .thks
fingerprint-error.JPG
hnaelAsked:
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pandarossaCommented:
What model of sony vaio do you have? Sony is building notebooks with many different fingerprint chip solution. In order to solve you problem, we need to knows your notebook model exactly!
hnaelAuthor Commented:
ok , its VGN-CR19VN/B , I gt the manual as well but nothing mentioned about this error ...
pandarossaCommented:
by going here:
http://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?l=en-EN&m=VGN-CR19VN_B
donwload only the VAIO updates, including BIOS.
So download:
VAIO Camera Capture Utility   -  2.2.03.11150            
VAIO Content Importer / VAIO Content Exporter   -  1.4.70.06160
VAIO Entertainment Platform Update (Converter)   -  3.4.1.15050  
VAIO Entertainment Platform Update (Expander)   -  3.4.1.15040  
VAIO Update   -  5.0.0.12080
BIOS   -  R0230Q0
YOU HAVE TO DOWNLOAD ONLY THESE PACKAGES!
let me know how is going on!
Best regards
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hnaelAuthor Commented:
I have downloaded the update some where already upto date , only the entertainment expander didnt accept to be downloaded ? I also noticed the system is really slow down alot when I try to open any page ? I am attaching a pic have a look ?
expander.JPG
pandarossaCommented:
ok, try unistalling all previous versions of those programs.Be sure that all the vaio's utilities are uninstalled.
Then try to install the updated versions.
Best regarda
hnaelAuthor Commented:
ok I uninstall everything and what now pls ?
pandarossaCommented:
yeah! i've told you: "Then try to install  the updated versions."
It means, try installing all the vaio updated versions:
VAIO Camera Capture Utility   -  2.2.03.11150            
VAIO Content Importer / VAIO Content Exporter   -  1.4.70.06160
VAIO Entertainment Platform Update (Converter)   -  3.4.1.15050  
VAIO Entertainment Platform Update (Expander)   -  3.4.1.15040  
VAIO Update   -  5.0.0.12080
BIOS   -  R0230Q0
Hope it works!
br
hnaelAuthor Commented:
ok, I did the uninstall , I still can not download the Entertainment update , I keep getting the same error as the pic above , so whats now , any Idea ?
pandarossaCommented:
so you cannot download or cannot install?
hnaelAuthor Commented:
I can not install , I can download fine no trouble , but the installation bit does not complete and I get that error on the pic above .
pandarossaCommented:
Are you sure you unistalled all the previuous VAIO versions?
Try to send me a list of your installed programs...
trying to identify this issue!
hnaelAuthor Commented:
its working now , guess how , I went to the finger print software under users and right click and then delete so I was prompted with a nother screen which says remove or recover so I clicked on recover , then it carried on with the process and asked me to reboot and now I can lock and unlock it as I used to , thks very much for all the help , but its a coincident to be honest .
pandarossaCommented:
it you want you can assign me the Solution, because the idea to delete any vaio program and reinstall was mine! But if you think that really a coincident it doesn't matter... Solution should be the prize for my work to get you working with your fingerprint!
anyway Best regards!

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hnaelAuthor Commented:
ok I accepted what you have said , and thank you for all the help , I am awarding these points because you show a good effort to help , thks
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