office communicator 2007 incoming calls no sound

user with office communicator 2007 incoming calls no ring tone until she pick up the receiving call.. when she call out, she can't hear the ring tone also but the other party can.
grnowAsked:
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BusbarSolutions ArchitectCommented:
which version of OCS and OC you are using, have you applied the latest OCS patches (of march), there is a recent update for OC communicator as well, they should solve your problem
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Jeff_SchertzCommented:
More speciically are you talking about peer-to-peer Communicator calls or Enterprise Voice VoiP calls?  If the latter this is most likely related to the media gateway configuration.  What hardware are you using for EV?
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grnowAuthor Commented:
we are using OSC 2007. its a peer to peer communicator calls. previously it was working until the user did a system restore. what's the latest patch for OSC 2007, can't seem to find from the internet
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jaycaCommented:
I would run the audio/video tuning wiz in Communicator.  It will allow you to test the settings for call notification and choose which device it uses.  I have seen this in these scenarios...

1) Windows XP.  
2)User had selected PC for call notification, but PC was muted.  
3) User had headset selected for call notification.
4) Bad drivers for audio device, removed from device manager, rebooted PC, plugged device in, let device find the correct driver, run A/V Tuning wiz.

Make sure the device is UC Certified...
You can also attach a different device, run A/V tuning wiz, test.
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jaycaCommented:
Also as a last resort, you might want to dig into the sound settings to make sure that when the device is plugged in, the system does not mute the PC speakers.
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grnowAuthor Commented:
thanks for the suggestion. the user is not using any external device. she is using the in built mic on the laptop.
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grnowAuthor Commented:
after doing a reinstallation of OSC 2007, it resolve the issue. thanks for all the suggestions
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