Local Directory missing from Menu
I have recently had a Cisco CME + CUE installed by someone else (Cisco 2821), the local directory listing on the Phones (7942G) were showing, no it is missing all together. All the phones are missing the "Local Directory" option. I did not setup the phone system, and am still new to this products. If you need information, versions to help resolve, please let me know what I need to do to provide the right info. I tried diabling and re-enabling the directory in the telephone-service and rebooted the phone, still no joy. I think the CME is 4.1
ASKER
Hi Bfason, I tried all this last night. I reset all phones, reloaded the router. in the running config, there is none of what you mentioned above, I did try these commands to disabled and re-enable yesterday and today, but no entry for 'directory first-name-last' exists. See below config.
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
ASKER
I managed to try enable with last-name-first as you suggested, shows in the config now. Seems buggy to me if it only accepts one way. See below updated. I reset the 1 phone, still no directory. If I need to reset all and reload PBX then I will have to do this tonight.
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
directory last-name-first
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
directory last-name-first
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
the "directory last-name-first" just changes it from the default of first name first and is how I see most set up.
Were there any changes implemented at the time it disappeared?
Do other services such as voiceview work correctly?
Also http has to be enabled on the router
It would be in your show run as
ip http server
It might help if you could post the whole router config.
Were there any changes implemented at the time it disappeared?
Do other services such as voiceview work correctly?
Also http has to be enabled on the router
It would be in your show run as
ip http server
It might help if you could post the whole router config.
ASKER
Please see full config
Current configuration : 16315 bytes
!
! Last configuration change at 15:31:54 UTC Wed Apr 14 2010 by wian
! NVRAM config last updated at 14:17:23 UTC Wed Apr 14 2010
!
version 12.4
service timestamps debug datetime
service timestamps log datetime localtime
no service password-encryption
!
hostname Infinit-VOIP
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
clock calendar-valid
network-clock-participate wic 0
network-clock-participate wic 1
dot11 syslog
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.1 172.16.1.10
!
ip dhcp pool VOICE
network 172.16.1.0 255.255.255.0
dns-server 4.2.2.2
option 150 ip 172.16.1.1
default-router 172.16.1.1
!
!
ip name-server 192.168.0.1
multilink bundle-name authenticated
!
isdn switch-type basic-net3
!
voice-card 0
no dspfarm
!
!
!
voice service voip
sip
registrar server
!
!
!
!
!
!
!
!
!
!
!
!
voice register global
mode cme
source-address 172.16.1.1 port 5060
max-dn 192
max-pool 58
!
voice register dn 1
number 8162
!
voice register pool 1
id mac 0025.9C6C.D9EE
number 1 dn 1
dtmf-relay rtp-nte
voice-class codec 1
username 8162 password 8162
no vad
!
!
!
fax send max-speed 9600
fax send center-header $s$
fax interface-type fax-mail
mta send server smtp.infinit.co.za port 25
mta send with-subject both
!
application
service onramp flash:app_faxmail_onramp.2
!
!
!
crypto pki trustpoint TP-self-signed-1359700014
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certifi
revocation-check none
rsakeypair TP-self-signed-1359700014
!
!
crypto pki certificate chain TP-self-signed-1359700014
certificate self-signed 01
30820244 308201AD A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31333539 37303030 3134301E 170D3130 30343133 32303136
31315A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 33353937
30303031 3430819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100DBA6 D05D2864 8357E607 3C9EE8EC C6CD07A8 86ED05B6 D8EA7BD2 27D84EDB
75BC68F8 9EA034CB 7EAA30D9 B77C4DC0 64B95182 F8E834AE 58D0FB61 CA552AD7
5AE43AFF 02A47CAA 4C9EB958 ED27ADCC 99B2B4B8 B80A1389 96B9339D 378B9A2C
0A102CEA F0148054 5E0D2AE0 36D12DF9 7DA2C6FF 6AF3AA1A CF43F7BE 677B59EE
6D6D0203 010001A3 6C306A30 0F060355 1D130101 FF040530 030101FF 30170603
551D1104 10300E82 0C496E66 696E6974 2D564F49 50301F06 03551D23 04183016
80147001 5C7B6C88 307F0FFE C007E198 EABDD63A 153D301D 0603551D 0E041604
1470015C 7B6C8830 7F0FFEC0 07E198EA BDD63A15 3D300D06 092A8648 86F70D01
01040500 03818100 372CA3A4 AD945280 9A160BF1 EE0AAA78 189D7D2F 46229464
E53029EF 825D9C9D F7F3D376 E993201D 0F40F5BF D2C662C0 C5087306 3D77A683
3776DDAA 03ED9088 471ED127 93C55D05 FE258C24 8B2070CB 50600966 84DCA81E
8E574F56 02A7E9F3 33FFC79B 9B3FCEA0 DA135D7B 26587795 B94A05A7 E5B7EA50
2C399F9B E63EA923
quit
!
!
username wian privilege 15 secret 5 $1$pNqD$vsBTbc3c8Ur/epsbwL
username infinit privilege 15 secret 5 $1$1bBg$VkvRndINRAOAIMOVaw
archive
log config
hidekeys
!
!
!
!
!
!
interface GigabitEthernet0/0
description $ES_LAN$
no ip address
duplex full
speed 100
!
interface GigabitEthernet0/0.1
encapsulation dot1Q 1 native
ip address 192.168.0.2 255.255.255.0
!
interface GigabitEthernet0/0.2
encapsulation dot1Q 2
ip address 172.16.1.1 255.255.255.0
!
interface Service-Engine0/0
ip address 172.16.2.1 255.255.255.252
service-module ip address 172.16.2.2 255.255.255.252
service-module ip default-gateway 172.16.2.1
!
interface GigabitEthernet0/1
ip address 192.168.1.250 255.255.255.0
duplex auto
speed auto
!
interface BRI0/0/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/0/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/1/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/1/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.0.1
ip route 192.168.0.0 255.255.255.0 Service-Engine0/0
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
!
!
tftp-server flash:RingList.xml
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:DistinctiveRingList.
tftp-server flash:List.xml
tftp-server flash:Infinitlogo.png
tftp-server flash:Desktops/320x212x12/
tftp-server flash:Desktops/320x212x12/
tftp-server flash:Desktops/320x196x4/L
tftp-server flash:Desktops/320x196x4/I
tftp-server flash:Desktops/320x196x4/C
tftp-server flash:Desktops/320x212x12/
tftp-server flash:CiscoBG-001.png
tftp-server flash:SCCP42.8-3-3S.loads
tftp-server flash:apps42.8-3-2-27.sbn
tftp-server flash:cnu42.8-3-2-27.sbn
tftp-server flash:cvm42sccp.8-3-2-27.s
tftp-server flash:dsp42.8-3-2-27.sbn
tftp-server flash:jar42sccp.8-3-2-27.s
!
control-plane
!
!
!
voice-port 0/0/0
compand-type a-law
cptone ZA
!
voice-port 0/0/1
compand-type a-law
cptone ZA
!
voice-port 0/1/0
compand-type a-law
cptone ZA
!
voice-port 0/1/1
compand-type a-law
cptone ZA
!
!
!
!
!
dial-peer voice 1 pots
incoming called-number 81..
direct-inward-dial
port 0/0/0
!
dial-peer voice 2 pots
preference 1
incoming called-number 81..
direct-inward-dial
port 0/0/1
!
dial-peer voice 3 pots
preference 2
incoming called-number 81..
direct-inward-dial
port 0/1/0
!
dial-peer voice 4 pots
preference 3
incoming called-number 81..
direct-inward-dial
port 0/1/1
!
dial-peer voice 10 pots
destination-pattern ..........
no digit-strip
port 0/0/0
!
dial-peer voice 11 pots
preference 1
destination-pattern ..........
no digit-strip
port 0/0/1
!
dial-peer voice 12 pots
preference 2
destination-pattern ..........
no digit-strip
port 0/1/0
!
dial-peer voice 13 pots
preference 3
destination-pattern ..........
no digit-strip
port 0/1/1
!
dial-peer voice 100 pots
destination-pattern 10111
no digit-strip
port 0/0/0
forward-digits all
!
dial-peer voice 101 pots
preference 1
destination-pattern 10..
no digit-strip
port 0/0/0
forward-digits all
!
dial-peer voice 103 pots
preference 3
destination-pattern 10..
no digit-strip
port 0/1/1
!
dial-peer voice 102 pots
preference 2
destination-pattern 10..
no digit-strip
port 0/1/0
forward-digits all
!
dial-peer voice 9000 voip
destination-pattern 19..
session protocol sipv2
session target ipv4:172.16.2.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 9100 voip
mailbox-selection orig-called-num
!
!
!
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
directory last-name-first
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
!
!
ephone-dn 1 dual-line
number 8160
pickup-group 100
description Reception
name Infinit Main
call-forward noan 8880 timeout 5
night-service bell
!
!
ephone-dn 2 dual-line
number 8161
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 3 dual-line
number 8162
!
!
ephone-dn 4 dual-line
number 8163
pickup-group 100
label Lebogang Phethedi
description Lebogang Phethedi
name Lebogang Phethedi
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 5 dual-line
number 8164
pickup-group 101
label Carla Gilmour
description Carla Gilmour
name Carla Gilmour
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 6 dual-line
number 8165
pickup-group 100
label Bridget Hailstones
description Bridget Hailstones
name Bridget Hailstones
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 7 dual-line
number 8166
pickup-group 101
label Alan Robertson
description Alan Robertson
name Alan Robertson
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 8 dual-line
number 8167
pickup-group 101
label Jason Chalmers
description Jason Chalmers
name Jason Chalmers
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 9 dual-line
number 8168
pickup-group 100
label Clint Dewey
description Clint Dewey
name Clint Dewey
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 10 dual-line
number 8169
pickup-group 100
label Annastacia Kock
description Annastacia Kock
name Annastacia Kock
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 11 dual-line
number 8170
pickup-group 100
label Brigitte Augustyn
description Brigitte Augustyn
name Brigitte Augustyn
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 12 dual-line
number 8171
pickup-group 100
label Sue Hubach
description Sue Hubach
name Sue Hubach
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 13 dual-line
number 8172
pickup-group 100
label Claire Fourie
description Claire Fourie
name Claire Fourie
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 14 dual-line
number 8173
pickup-group 100
label Mduduzi Madondo
description Mduduzi Madondo
name Mduduzi Madondo
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 15 dual-line
number 8174
pickup-group 100
label Katherine Pillay
description Katherine Pillay
name Katherine Pillay
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 16 dual-line
number 8175
pickup-group 100
label Yolande Taute
description Yolande Taute
name Yolande Taute
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 17 dual-line
number 8176
pickup-group 101
label Peter Norris
description Peter Norris
name Peter Norris
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 18 dual-line
number 8177
pickup-group 101
label Jennifer Masterson
description Jennifer Masterson
name Jennifer Masterson
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 19 dual-line
number 8178
pickup-group 100
label Janine Peters
description Janine Peters
name Janine Peters
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 20 dual-line
number 8179
pickup-group 101
label Tammy Locke
description Tammy Locke
name Tammy Locke
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 21 dual-line
number 8180
label Johann Van Der Merwe
description 8180
name Johann Van Der Merwe
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 22 dual-line
number 8181
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 23 dual-line
number 8182
label Spare
description Spare Downstairs
name Spare Downstairs
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 24 dual-line
number 8183
label Karin McDonald
description Karin McDonald
name Karin McDonald
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 25 dual-line
number 8184
!
!
ephone-dn 26 dual-line
number 8185
!
!
ephone-dn 27 dual-line
number 8186
!
!
ephone-dn 30
number 1999....
mwi on
!
!
ephone-dn 31
number 1998....
mwi off
!
!
ephone-dn 60 dual-line
number 8888
pickup-group 100
!
!
ephone-dn 61 dual-line
number 8889
pickup-group 101
!
!
ephone 1
mac-address 3037.A617.6EC7
username "Jennifer" password null
button 1:18
night-service bell
!
!
!
ephone 2
mac-address 3037.A617.EF3C
button 1:21
night-service bell
!
!
!
ephone 3
mac-address 0023.EB54.3D70
type 7960 addon 1 7914 2 7914
button 1:1 7w4 8w5 9w6
button 10w7 11w8 12w9 13w10
button 14w11 15w12 16w13 17w14
button 18w15 19w16 20w17 21w18
button 22w19 23w20 24w21
night-service bell
!
!
!
ephone 4
mac-address FCFB.FB10.6C42
username "Lebogang" password null
button 1:4
night-service bell
!
!
!
ephone 5
mac-address 3037.A617.EF6F
username "Carla" password null
button 1:5
night-service bell
!
!
!
ephone 6
mac-address FCFB.FB10.6EB1
username "Bridget" password null
button 1:6
night-service bell
!
!
!
ephone 7
mac-address FCFB.FB10.6EB3
username "Jason" password null
button 1:8
night-service bell
!
!
!
ephone 8
mac-address FCFB.FB10.6DE9
username "Clint" password null
button 1:9
night-service bell
!
!
!
ephone 9
mac-address FCFB.FB10.0F6E
username "Annastacia" password null
button 1:10
night-service bell
!
!
!
ephone 10
mac-address FCFB.FB10.6DE4
username "Brigitte" password null
button 1:11
night-service bell
!
!
!
ephone 11
mac-address FCFB.FB10.6DC7
username "Sue" password null
button 1:12
night-service bell
!
!
!
ephone 12
mac-address FCFB.FB10.6E4F
username "Madondo" password null
button 1:14
night-service bell
!
!
!
ephone 13
mac-address FCFB.FB10.6DE2
button 1:16
night-service bell
!
!
!
ephone 14
mac-address FCFB.FB10.6DC3
username "Claire" password null
button 1:13
night-service bell
!
!
!
ephone 15
mac-address FCFB.FB10.6CFE
username "Katherine" password null
button 1:15
night-service bell
!
!
!
ephone 16
mac-address FCFB.FB10.0FE3
username "Peter" password null
button 1:17
night-service bell
!
!
!
ephone 17
mac-address FCFB.FB10.6C73
username "Janine" password null
button 1:19
night-service bell
!
!
!
ephone 18
mac-address FCFB.FB10.0F2B
button 1:22
night-service bell
!
!
!
ephone 19
mac-address FCFB.FB10.1DAA
username "spare" password null
button 1:23
night-service bell
!
!
!
ephone 20
mac-address FCFB.FB10.6BE2
button 1:20
night-service bell
!
!
!
ephone 21
mac-address 3037.A617.6FB8
button 1:7
night-service bell
!
!
!
ephone 22
mac-address FCFB.FB10.6E56
button 1:24
!
!
!
ephone 23
mac-address FCFB.FBCA.4119
button 1:3
!
!
!
ephone 24
mac-address 0004.F2E5.8F3A
button 1:27
night-service bell
!
!
!
ephone 30
!
!
ephone-hunt 1 sequential
pilot 8880
list 8169, 8172, 8174, 8178
final 8163
timeout 7, 7, 7, 7
!
!
!
line con 0
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
privilege level 15
logging synchronous
login local
transport input telnet
line vty 5 15
privilege level 15
login local
transport input telnet
!
scheduler allocate 20000 1000
!
end
Current configuration : 16315 bytes
!
! Last configuration change at 15:31:54 UTC Wed Apr 14 2010 by wian
! NVRAM config last updated at 14:17:23 UTC Wed Apr 14 2010
!
version 12.4
service timestamps debug datetime
service timestamps log datetime localtime
no service password-encryption
!
hostname Infinit-VOIP
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
clock calendar-valid
network-clock-participate wic 0
network-clock-participate wic 1
dot11 syslog
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.1 172.16.1.10
!
ip dhcp pool VOICE
network 172.16.1.0 255.255.255.0
dns-server 4.2.2.2
option 150 ip 172.16.1.1
default-router 172.16.1.1
!
!
ip name-server 192.168.0.1
multilink bundle-name authenticated
!
isdn switch-type basic-net3
!
voice-card 0
no dspfarm
!
!
!
voice service voip
sip
registrar server
!
!
!
!
!
!
!
!
!
!
!
!
voice register global
mode cme
source-address 172.16.1.1 port 5060
max-dn 192
max-pool 58
!
voice register dn 1
number 8162
!
voice register pool 1
id mac 0025.9C6C.D9EE
number 1 dn 1
dtmf-relay rtp-nte
voice-class codec 1
username 8162 password 8162
no vad
!
!
!
fax send max-speed 9600
fax send center-header $s$
fax interface-type fax-mail
mta send server smtp.infinit.co.za port 25
mta send with-subject both
!
application
service onramp flash:app_faxmail_onramp.2
!
!
!
crypto pki trustpoint TP-self-signed-1359700014
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certifi
revocation-check none
rsakeypair TP-self-signed-1359700014
!
!
crypto pki certificate chain TP-self-signed-1359700014
certificate self-signed 01
30820244 308201AD A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31333539 37303030 3134301E 170D3130 30343133 32303136
31315A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 33353937
30303031 3430819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100DBA6 D05D2864 8357E607 3C9EE8EC C6CD07A8 86ED05B6 D8EA7BD2 27D84EDB
75BC68F8 9EA034CB 7EAA30D9 B77C4DC0 64B95182 F8E834AE 58D0FB61 CA552AD7
5AE43AFF 02A47CAA 4C9EB958 ED27ADCC 99B2B4B8 B80A1389 96B9339D 378B9A2C
0A102CEA F0148054 5E0D2AE0 36D12DF9 7DA2C6FF 6AF3AA1A CF43F7BE 677B59EE
6D6D0203 010001A3 6C306A30 0F060355 1D130101 FF040530 030101FF 30170603
551D1104 10300E82 0C496E66 696E6974 2D564F49 50301F06 03551D23 04183016
80147001 5C7B6C88 307F0FFE C007E198 EABDD63A 153D301D 0603551D 0E041604
1470015C 7B6C8830 7F0FFEC0 07E198EA BDD63A15 3D300D06 092A8648 86F70D01
01040500 03818100 372CA3A4 AD945280 9A160BF1 EE0AAA78 189D7D2F 46229464
E53029EF 825D9C9D F7F3D376 E993201D 0F40F5BF D2C662C0 C5087306 3D77A683
3776DDAA 03ED9088 471ED127 93C55D05 FE258C24 8B2070CB 50600966 84DCA81E
8E574F56 02A7E9F3 33FFC79B 9B3FCEA0 DA135D7B 26587795 B94A05A7 E5B7EA50
2C399F9B E63EA923
quit
!
!
username wian privilege 15 secret 5 $1$pNqD$vsBTbc3c8Ur/epsbwL
username infinit privilege 15 secret 5 $1$1bBg$VkvRndINRAOAIMOVaw
archive
log config
hidekeys
!
!
!
!
!
!
interface GigabitEthernet0/0
description $ES_LAN$
no ip address
duplex full
speed 100
!
interface GigabitEthernet0/0.1
encapsulation dot1Q 1 native
ip address 192.168.0.2 255.255.255.0
!
interface GigabitEthernet0/0.2
encapsulation dot1Q 2
ip address 172.16.1.1 255.255.255.0
!
interface Service-Engine0/0
ip address 172.16.2.1 255.255.255.252
service-module ip address 172.16.2.2 255.255.255.252
service-module ip default-gateway 172.16.2.1
!
interface GigabitEthernet0/1
ip address 192.168.1.250 255.255.255.0
duplex auto
speed auto
!
interface BRI0/0/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/0/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/1/0
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
interface BRI0/1/1
no ip address
isdn switch-type basic-net3
isdn point-to-point-setup
isdn spid1 0112448160
isdn spid2 0112448160
isdn incoming-voice voice
isdn sending-complete
isdn static-tei 0
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.0.1
ip route 192.168.0.0 255.255.255.0 Service-Engine0/0
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
!
!
tftp-server flash:RingList.xml
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:DistinctiveRingList.
tftp-server flash:List.xml
tftp-server flash:Infinitlogo.png
tftp-server flash:Desktops/320x212x12/
tftp-server flash:Desktops/320x212x12/
tftp-server flash:Desktops/320x196x4/L
tftp-server flash:Desktops/320x196x4/I
tftp-server flash:Desktops/320x196x4/C
tftp-server flash:Desktops/320x212x12/
tftp-server flash:CiscoBG-001.png
tftp-server flash:SCCP42.8-3-3S.loads
tftp-server flash:apps42.8-3-2-27.sbn
tftp-server flash:cnu42.8-3-2-27.sbn
tftp-server flash:cvm42sccp.8-3-2-27.s
tftp-server flash:dsp42.8-3-2-27.sbn
tftp-server flash:jar42sccp.8-3-2-27.s
!
control-plane
!
!
!
voice-port 0/0/0
compand-type a-law
cptone ZA
!
voice-port 0/0/1
compand-type a-law
cptone ZA
!
voice-port 0/1/0
compand-type a-law
cptone ZA
!
voice-port 0/1/1
compand-type a-law
cptone ZA
!
!
!
!
!
dial-peer voice 1 pots
incoming called-number 81..
direct-inward-dial
port 0/0/0
!
dial-peer voice 2 pots
preference 1
incoming called-number 81..
direct-inward-dial
port 0/0/1
!
dial-peer voice 3 pots
preference 2
incoming called-number 81..
direct-inward-dial
port 0/1/0
!
dial-peer voice 4 pots
preference 3
incoming called-number 81..
direct-inward-dial
port 0/1/1
!
dial-peer voice 10 pots
destination-pattern ..........
no digit-strip
port 0/0/0
!
dial-peer voice 11 pots
preference 1
destination-pattern ..........
no digit-strip
port 0/0/1
!
dial-peer voice 12 pots
preference 2
destination-pattern ..........
no digit-strip
port 0/1/0
!
dial-peer voice 13 pots
preference 3
destination-pattern ..........
no digit-strip
port 0/1/1
!
dial-peer voice 100 pots
destination-pattern 10111
no digit-strip
port 0/0/0
forward-digits all
!
dial-peer voice 101 pots
preference 1
destination-pattern 10..
no digit-strip
port 0/0/0
forward-digits all
!
dial-peer voice 103 pots
preference 3
destination-pattern 10..
no digit-strip
port 0/1/1
!
dial-peer voice 102 pots
preference 2
destination-pattern 10..
no digit-strip
port 0/1/0
forward-digits all
!
dial-peer voice 9000 voip
destination-pattern 19..
session protocol sipv2
session target ipv4:172.16.2.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 9100 voip
mailbox-selection orig-called-num
!
!
!
telephony-service
load 7942 SCCP42.8-3-3S
max-ephones 30
max-dn 70
ip source-address 172.16.1.1 port 2000
url services http://172.16.2.2/voiceview/common/login.do
url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
cnf-file location flash:
time-zone 35
time-format 24
date-format dd-mm-yy
voicemail 1999
max-conferences 4 gain -6
moh music-on-hold.au
multicast moh 239.1.1.55 port 2200
web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0n
dn-webedit
time-webedit
transfer-system full-consult
night-service weekday 16:30 08:00
directory last-name-first
create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
!
!
ephone-dn 1 dual-line
number 8160
pickup-group 100
description Reception
name Infinit Main
call-forward noan 8880 timeout 5
night-service bell
!
!
ephone-dn 2 dual-line
number 8161
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 3 dual-line
number 8162
!
!
ephone-dn 4 dual-line
number 8163
pickup-group 100
label Lebogang Phethedi
description Lebogang Phethedi
name Lebogang Phethedi
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 5 dual-line
number 8164
pickup-group 101
label Carla Gilmour
description Carla Gilmour
name Carla Gilmour
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 6 dual-line
number 8165
pickup-group 100
label Bridget Hailstones
description Bridget Hailstones
name Bridget Hailstones
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 7 dual-line
number 8166
pickup-group 101
label Alan Robertson
description Alan Robertson
name Alan Robertson
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 8 dual-line
number 8167
pickup-group 101
label Jason Chalmers
description Jason Chalmers
name Jason Chalmers
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 9 dual-line
number 8168
pickup-group 100
label Clint Dewey
description Clint Dewey
name Clint Dewey
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 10 dual-line
number 8169
pickup-group 100
label Annastacia Kock
description Annastacia Kock
name Annastacia Kock
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 11 dual-line
number 8170
pickup-group 100
label Brigitte Augustyn
description Brigitte Augustyn
name Brigitte Augustyn
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 12 dual-line
number 8171
pickup-group 100
label Sue Hubach
description Sue Hubach
name Sue Hubach
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 13 dual-line
number 8172
pickup-group 100
label Claire Fourie
description Claire Fourie
name Claire Fourie
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 14 dual-line
number 8173
pickup-group 100
label Mduduzi Madondo
description Mduduzi Madondo
name Mduduzi Madondo
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 15 dual-line
number 8174
pickup-group 100
label Katherine Pillay
description Katherine Pillay
name Katherine Pillay
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 16 dual-line
number 8175
pickup-group 100
label Yolande Taute
description Yolande Taute
name Yolande Taute
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 17 dual-line
number 8176
pickup-group 101
label Peter Norris
description Peter Norris
name Peter Norris
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 18 dual-line
number 8177
pickup-group 101
label Jennifer Masterson
description Jennifer Masterson
name Jennifer Masterson
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 19 dual-line
number 8178
pickup-group 100
label Janine Peters
description Janine Peters
name Janine Peters
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 20 dual-line
number 8179
pickup-group 101
label Tammy Locke
description Tammy Locke
name Tammy Locke
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 21 dual-line
number 8180
label Johann Van Der Merwe
description 8180
name Johann Van Der Merwe
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 22 dual-line
number 8181
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 23 dual-line
number 8182
label Spare
description Spare Downstairs
name Spare Downstairs
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 24 dual-line
number 8183
label Karin McDonald
description Karin McDonald
name Karin McDonald
call-forward busy 8160
call-forward noan 8160 timeout 10
!
!
ephone-dn 25 dual-line
number 8184
!
!
ephone-dn 26 dual-line
number 8185
!
!
ephone-dn 27 dual-line
number 8186
!
!
ephone-dn 30
number 1999....
mwi on
!
!
ephone-dn 31
number 1998....
mwi off
!
!
ephone-dn 60 dual-line
number 8888
pickup-group 100
!
!
ephone-dn 61 dual-line
number 8889
pickup-group 101
!
!
ephone 1
mac-address 3037.A617.6EC7
username "Jennifer" password null
button 1:18
night-service bell
!
!
!
ephone 2
mac-address 3037.A617.EF3C
button 1:21
night-service bell
!
!
!
ephone 3
mac-address 0023.EB54.3D70
type 7960 addon 1 7914 2 7914
button 1:1 7w4 8w5 9w6
button 10w7 11w8 12w9 13w10
button 14w11 15w12 16w13 17w14
button 18w15 19w16 20w17 21w18
button 22w19 23w20 24w21
night-service bell
!
!
!
ephone 4
mac-address FCFB.FB10.6C42
username "Lebogang" password null
button 1:4
night-service bell
!
!
!
ephone 5
mac-address 3037.A617.EF6F
username "Carla" password null
button 1:5
night-service bell
!
!
!
ephone 6
mac-address FCFB.FB10.6EB1
username "Bridget" password null
button 1:6
night-service bell
!
!
!
ephone 7
mac-address FCFB.FB10.6EB3
username "Jason" password null
button 1:8
night-service bell
!
!
!
ephone 8
mac-address FCFB.FB10.6DE9
username "Clint" password null
button 1:9
night-service bell
!
!
!
ephone 9
mac-address FCFB.FB10.0F6E
username "Annastacia" password null
button 1:10
night-service bell
!
!
!
ephone 10
mac-address FCFB.FB10.6DE4
username "Brigitte" password null
button 1:11
night-service bell
!
!
!
ephone 11
mac-address FCFB.FB10.6DC7
username "Sue" password null
button 1:12
night-service bell
!
!
!
ephone 12
mac-address FCFB.FB10.6E4F
username "Madondo" password null
button 1:14
night-service bell
!
!
!
ephone 13
mac-address FCFB.FB10.6DE2
button 1:16
night-service bell
!
!
!
ephone 14
mac-address FCFB.FB10.6DC3
username "Claire" password null
button 1:13
night-service bell
!
!
!
ephone 15
mac-address FCFB.FB10.6CFE
username "Katherine" password null
button 1:15
night-service bell
!
!
!
ephone 16
mac-address FCFB.FB10.0FE3
username "Peter" password null
button 1:17
night-service bell
!
!
!
ephone 17
mac-address FCFB.FB10.6C73
username "Janine" password null
button 1:19
night-service bell
!
!
!
ephone 18
mac-address FCFB.FB10.0F2B
button 1:22
night-service bell
!
!
!
ephone 19
mac-address FCFB.FB10.1DAA
username "spare" password null
button 1:23
night-service bell
!
!
!
ephone 20
mac-address FCFB.FB10.6BE2
button 1:20
night-service bell
!
!
!
ephone 21
mac-address 3037.A617.6FB8
button 1:7
night-service bell
!
!
!
ephone 22
mac-address FCFB.FB10.6E56
button 1:24
!
!
!
ephone 23
mac-address FCFB.FBCA.4119
button 1:3
!
!
!
ephone 24
mac-address 0004.F2E5.8F3A
button 1:27
night-service bell
!
!
!
ephone 30
!
!
ephone-hunt 1 sequential
pilot 8880
list 8169, 8172, 8174, 8178
final 8163
timeout 7, 7, 7, 7
!
!
!
line con 0
line aux 0
line 194
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
privilege level 15
logging synchronous
login local
transport input telnet
line vty 5 15
privilege level 15
login local
transport input telnet
!
scheduler allocate 20000 1000
!
end
Nothing stands out on here.
At the phone go to the setting menu>device configuration>http configuration and see what the setting is for Directories URL. If this is blank then the phones cnf file doesn't have the right info. If this is the case then we can look at what it takes to trouble shoot that.
Other than that I'm running short on possible causes.
At the phone go to the setting menu>device configuration>http configuration and see what the setting is for Directories URL. If this is blank then the phones cnf file doesn't have the right info. If this is the case then we can look at what it takes to trouble shoot that.
Other than that I'm running short on possible causes.
ASKER
I think you might be more on the right path if we look at what the phones are downloading. Belowis the config on one of the 7942 phones which a copied off the web interface of the phone. As you can see, the Directories URL: [empty]
This is directly after rebooting the router and resetting all the phones again.
DHCP Server 172.16.1.1
BOOTP Server No
MAC Address FCFBFB106C73
Host Name SEPFCFBFB106C73
Domain Name
IP Address 172.16.1.30
Subnet Mask 255.255.255.0
TFTP Server 1 172.16.1.1
Default Router 1 172.16.1.1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1 4.2.2.2
DNS Server 2
DNS Server 3
DNS Server 4
DNS Server 5
Operational VLAN Id 2
Admin. VLAN Id
CallManager 1 172.16.1.1 Standby
CallManager 2 172.16.1.1
CallManager 3
CallManager 4
CallManager 5
Information URL
Directories URL
Messages URL
Services URL
DHCP Enabled Yes
DHCP Address Released No
Alternate TFTP No
Forwarding Delay No
Idle URL
Idle URL Time 0
Proxy Server URL
Authentication URL
SW Port Configuration Auto Negotiate
PC Port Configuration Auto Negotiate
TFTP Server 2
User Locale English_United_States
Network Locale United_States
Headset Enabled Yes
User Locale Version 4.2(3)
Network Locale Version 4.2(3)
PC Port Disabled No
Speaker Enabled Yes
GARP Enabled No
Video Capability Enabled No
Voice VLAN Enabled No
Auto Line Select Enabled No
DSCP For Call Control CS3
DSCP For Configuration Default
DSCP For Services Default
Security Mode Non Secure
Web Access Enabled Yes
Span to PC Port No
PC VLAN
CDP: PC Port Yes
CDP: SW Port Yes
LLDP-MED: SW Port Yes
LLDP: PC Port Yes
LLDP Power Priority Unknown
LLDP Asset ID
This is directly after rebooting the router and resetting all the phones again.
DHCP Server 172.16.1.1
BOOTP Server No
MAC Address FCFBFB106C73
Host Name SEPFCFBFB106C73
Domain Name
IP Address 172.16.1.30
Subnet Mask 255.255.255.0
TFTP Server 1 172.16.1.1
Default Router 1 172.16.1.1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1 4.2.2.2
DNS Server 2
DNS Server 3
DNS Server 4
DNS Server 5
Operational VLAN Id 2
Admin. VLAN Id
CallManager 1 172.16.1.1 Standby
CallManager 2 172.16.1.1
CallManager 3
CallManager 4
CallManager 5
Information URL
Directories URL
Messages URL
Services URL
DHCP Enabled Yes
DHCP Address Released No
Alternate TFTP No
Forwarding Delay No
Idle URL
Idle URL Time 0
Proxy Server URL
Authentication URL
SW Port Configuration Auto Negotiate
PC Port Configuration Auto Negotiate
TFTP Server 2
User Locale English_United_States
Network Locale United_States
Headset Enabled Yes
User Locale Version 4.2(3)
Network Locale Version 4.2(3)
PC Port Disabled No
Speaker Enabled Yes
GARP Enabled No
Video Capability Enabled No
Voice VLAN Enabled No
Auto Line Select Enabled No
DSCP For Call Control CS3
DSCP For Configuration Default
DSCP For Services Default
Security Mode Non Secure
Web Access Enabled Yes
Span to PC Port No
PC VLAN
CDP: PC Port Yes
CDP: SW Port Yes
LLDP-MED: SW Port Yes
LLDP: PC Port Yes
LLDP Power Priority Unknown
LLDP Asset ID
Ok, the cnf.xml files are stored on the flash of the router. I can't remember the exact name of it but it should be something like SEP<MacAddress>.cnf.xml and see if if contains the directories info. If not then check the default for the phone which is something like XMLDefault7942.cnf.xml. If the default file contains the right info but the phone one doesn't then you can delete the phone specific one and it will regnerate on the next connection.
We'll address troubleshooting the default if it doesn't contain the correct info in another post.
We'll address troubleshooting the default if it doesn't contain the correct info in another post.
ASKER
thanks, I found it on the flash, how do I look at the contents to give you the required feedback? tftp?
You can download via tftp or can look at it on the router with the "more" command.
more flash://path/filename
more flash://path/filename
ASKER
see contents of the file below, localtion is flash://its/XMLDefault7942
<device>
<devicePool>
<dateTimeSetting>
<dateTemplate>D/M/Y</dateT
<timeZone>Arabian Standard Time</timeZone>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</e
</ports>
<processNodeName>172.16.1.
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{7942 }</versionStamp>
<commonProfile>
<callLogBlfEnabled>2</call
</commonProfile>
<loadInformation>SCCP42.8-
<userLocale>
<name>English_United_State
<langCode>en</langCode>
</userLocale>
<networkLocale>United_Stat
<networkLocaleInfo>
<name>United_States</name>
</networkLocaleInfo>
<idleTimeout>0</idleTimeou
<authenticationURL>http://172.16.2.2/voiceview/authentication/authenticate.do</a
uthenticationURL>
<directoryURL>http://172.16.1.1:80/localdirectory</directoryU
<idleURL></idleURL>
<informationURL></informat
<messagesURL></messagesURL
<proxyServerURL></proxySer
<servicesURL>http://172.16.2.2/voiceview/common/login.do</servicesURL
</device>
<device>
<devicePool>
<dateTimeSetting>
<dateTemplate>D/M/Y</dateT
<timeZone>Arabian Standard Time</timeZone>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</e
</ports>
<processNodeName>172.16.1.
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{7942 }</versionStamp>
<commonProfile>
<callLogBlfEnabled>2</call
</commonProfile>
<loadInformation>SCCP42.8-
<userLocale>
<name>English_United_State
<langCode>en</langCode>
</userLocale>
<networkLocale>United_Stat
<networkLocaleInfo>
<name>United_States</name>
</networkLocaleInfo>
<idleTimeout>0</idleTimeou
<authenticationURL>http://172.16.2.2/voiceview/authentication/authenticate.do</a
uthenticationURL>
<directoryURL>http://172.16.1.1:80/localdirectory</directoryU
<idleURL></idleURL>
<informationURL></informat
<messagesURL></messagesURL
<proxyServerURL></proxySer
<servicesURL>http://172.16.2.2/voiceview/common/login.do</servicesURL
</device>
I don't have access to a cme router so I haven't tested it but you should be able to browse to the url from your pc. I'm not exactly sure of the output but against a full callmanager you get the xml output which at least let you know that the router is processing http requests. Since the url in the cnf.xml is correct then it appears that the router is not responding to http requests for the phone therefore the service doesn't appear when you press the button.
ASKER
looks like it's not the router, it is the phone config not pulling down. reason I came to this conclusion is that I checked on the reception phone which is a 7961, the local directory shows and the config show the correct path. I also have 2 x 7965 phones with the same problem as the 7942 phones of not showing the diretory and the config is not pulling onto the phone. I think we can troubleshoot as to why these phone models are not pulling down their config.
Theres a show commond that is along the lines of "show Ip telephony-server tftp" this will show all the tftp files being served by the service.
you should see your XMLDefaul742.cnf.xml listed followed by an Alias for each phones "sep<macaddress>.cnf.xml".
It may be that we need to regenerate the default files. You can do this by deleting the defaul cnf file then under telephony-service issue the :" create cnf-files" command.
you should see your XMLDefaul742.cnf.xml listed followed by an Alias for each phones "sep<macaddress>.cnf.xml".
It may be that we need to regenerate the default files. You can do this by deleting the defaul cnf file then under telephony-service issue the :" create cnf-files" command.
ASKER
I think the command is 'sh telephony-service tftp'. See list below. I do not see any Alias's created for the default on the 7942 Model. Is this the problem here? I have issued the command 'create cnf-file' which it then creates, but there is still no listing of this file under tftp. I tried to do a copy from Flash: to tftp: but [Permission denied]. Strange that is is not listed under tftp but the defaults are all under the Flash://tis/XMLDefaul79XXX
tftp-server flash:/its/united_states_7
es.xml
tftp-server flash:/its/united_states_l
.cfg
tftp-server flash:/its/united_states_g
.cfg
tftp-server flash:/its/united_states_f
.cfg
tftp-server flash:/its/united_states_7
960-font.xml
tftp-server flash:/its/united_states_7
920-font.xml
tftp-server flash:/its/united_states_7
ates/7960-dictionary.xml
tftp-server flash:/its/united_states_7
960-kate.xml
tftp-server flash:/its/united_states_7
920-kate.xml
tftp-server flash:/its/united_states_S
ates/SCCP-dictionary.xml
tftp-server flash:/its/XMLDefault-2.cn
tftp-server flash:/its/SEPDEFAULT.cnf
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/XMLDefault.cnf.
tftp-server flash:/its/ATADefault.cnf.
tftp-server flash:/its/united_states_7
es.xml
tftp-server flash:/its/united_states_l
.cfg
tftp-server flash:/its/united_states_g
.cfg
tftp-server flash:/its/united_states_f
.cfg
tftp-server flash:/its/united_states_7
960-font.xml
tftp-server flash:/its/united_states_7
920-font.xml
tftp-server flash:/its/united_states_7
ates/7960-dictionary.xml
tftp-server flash:/its/united_states_7
960-kate.xml
tftp-server flash:/its/united_states_7
920-kate.xml
tftp-server flash:/its/united_states_S
ates/SCCP-dictionary.xml
tftp-server flash:/its/XMLDefault-2.cn
tftp-server flash:/its/SEPDEFAULT.cnf
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/XMLDefault.cnf.
tftp-server flash:/its/ATADefault.cnf.
In this case your phone is pulling info from SEPDefault.cnf. You can do the More command on that file to determine if the directories URL is correct in this file.
Actually I may be wrong, with the newer phones, it might be using the XMLDefault.cnf.xml
ASKER
Looks like this file is blacnk. When I do a more command to the file, it shows nothing. the file is all in uppercase SEPDEFAULT.cnf - I tried loading the XMLDefault7942.cnf.xml file into the tftp service and created an alias of SEPXXXXXX.cnf.xml file for one of the phones. Reset phone and now I see the Local Directory. Looks as though the SEPDEFAULT.cnf file is the problem here.
ASKER
or the system is not setup to read the default, whether the XMLDefault.cnf.xml or the SEPDEFAULT.cnf
ASKER
this is the contents of the XMLDefault.cnf.xml file
<Default>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</e
</ports>
<processNodeName>172.16.1.
</callManager>
</member>
</members>
</callManagerGroup>
<loadInformation6 model="IP Phone 7910"></loadInformation6>
<loadInformation124 model="Addon 7914">S00105000400</loadIn
<loadInformation227 model="Addon 7915-12"></loadInformation
<loadInformation228 model="Addon 7915-24"></loadInformation
<loadInformation229 model="Addon 7916-12"></loadInformation
<loadInformation230 model="Addon 7916-24"></loadInformation
<loadInformation9 model="IP Phone 7935"></loadInformation9>
<loadInformation8 model="IP Phone 7940"></loadInformation8>
<loadInformation7 model="IP Phone 7960"></loadInformation7>
<loadInformation20000 model="IP Phone 7905"></loadInformation200
<loadInformation30008 model="IP Phone 7902"></loadInformation300
<loadInformation30002 model="IP Phone 7920"></loadInformation300
<loadInformation365 model="IP Phone 7921"></loadInformation365
<loadInformation30019 model="IP Phone 7936"></loadInformation300
<loadInformation30006 model="IP Phone 7970"></loadInformation300
<loadInformation30018 model="IP Phone 7961">SCCP41.8-3-3S</loadI
<loadInformation308 model="IP Phone 7961GE"></loadInformation3
<loadInformation115 model="IP Phone 7941"></loadInformation115
<loadInformation309 model="IP Phone 7941GE"></loadInformation3
<loadInformation348 model="IP Phone 7931"></loadInformation348
<loadInformation307 model="IP Phone 7911"></loadInformation307
<loadInformation369 model="IP Phone 7906"></loadInformation369
<loadInformation302 model="IP Phone 7985"></loadInformation302
<loadInformation30007 model="IP Phone 7912"></loadInformation300
<loadInformation119 model="IP Phone 7971"></loadInformation119
<loadInformation404 model="IP Phone 7962"></loadInformation404
<loadInformation434 model="IP Phone 7942">SCCP42.8-3-3S</loadI
<loadInformation435 model="IP Phone 7945"></loadInformation435
<loadInformation436 model="IP Phone 7965">SCCP45.8-3-3S</loadI
<loadInformation437 model="IP Phone 7975"></loadInformation437
</Default>
<Default>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</e
</ports>
<processNodeName>172.16.1.
</callManager>
</member>
</members>
</callManagerGroup>
<loadInformation6 model="IP Phone 7910"></loadInformation6>
<loadInformation124 model="Addon 7914">S00105000400</loadIn
<loadInformation227 model="Addon 7915-12"></loadInformation
<loadInformation228 model="Addon 7915-24"></loadInformation
<loadInformation229 model="Addon 7916-12"></loadInformation
<loadInformation230 model="Addon 7916-24"></loadInformation
<loadInformation9 model="IP Phone 7935"></loadInformation9>
<loadInformation8 model="IP Phone 7940"></loadInformation8>
<loadInformation7 model="IP Phone 7960"></loadInformation7>
<loadInformation20000 model="IP Phone 7905"></loadInformation200
<loadInformation30008 model="IP Phone 7902"></loadInformation300
<loadInformation30002 model="IP Phone 7920"></loadInformation300
<loadInformation365 model="IP Phone 7921"></loadInformation365
<loadInformation30019 model="IP Phone 7936"></loadInformation300
<loadInformation30006 model="IP Phone 7970"></loadInformation300
<loadInformation30018 model="IP Phone 7961">SCCP41.8-3-3S</loadI
<loadInformation308 model="IP Phone 7961GE"></loadInformation3
<loadInformation115 model="IP Phone 7941"></loadInformation115
<loadInformation309 model="IP Phone 7941GE"></loadInformation3
<loadInformation348 model="IP Phone 7931"></loadInformation348
<loadInformation307 model="IP Phone 7911"></loadInformation307
<loadInformation369 model="IP Phone 7906"></loadInformation369
<loadInformation302 model="IP Phone 7985"></loadInformation302
<loadInformation30007 model="IP Phone 7912"></loadInformation300
<loadInformation119 model="IP Phone 7971"></loadInformation119
<loadInformation404 model="IP Phone 7962"></loadInformation404
<loadInformation434 model="IP Phone 7942">SCCP42.8-3-3S</loadI
<loadInformation435 model="IP Phone 7945"></loadInformation435
<loadInformation436 model="IP Phone 7965">SCCP45.8-3-3S</loadI
<loadInformation437 model="IP Phone 7975"></loadInformation437
</Default>
I think what you need is a SEPdefault.cnf.xml. I'm sorry I haven't dealt with cme in quite some time and don't have one I can connect to for reference so I'm really pulling from memory here.
Would you mind making an alias named SEPDefault.cnf.xml of the SEPDefault7942.cnf.xml and then reloading one of the other phones?
Would you mind making an alias named SEPDefault.cnf.xml of the SEPDefault7942.cnf.xml and then reloading one of the other phones?
I'm sorry but I should have thought of this sooner. If we want to see which files it is looking for all we have to do is debug tftp on the router to know for sure. On the router do the following at the enable prompt.
term mon
debug tftp packets
then reboot one of the non working phones. You will be able to see which files where requested by the phone.
term mon
debug tftp packets
then reboot one of the non working phones. You will be able to see which files where requested by the phone.
ASKER
it first tries to pull the SEP file which it now cannot find, them moves onto the XNLDefault.cnf.xml file - very strange. I am starting to think there is something wron on the tftp side as it cannot find the files I created.
I ran the command 'tftp-server flash:/its/XMLDefault7942.
Apr 15 19:42:34: TFTP: Looking for SEPFCFBFB106EB1.cnf.xml
Apr 15 19:42:34: TFTP: Sending error 1 No such file
Apr 15 19:42:34: TFTP: Server request for port 49210, socket_id 0x4801C364 for p
rocess 30
Apr 15 19:42:34: TFTP: read request from host 172.16.1.13(49210) via GigabitEthe
rnet0/0.2
Apr 15 19:42:34: TFTP: Looking for XMLDefault.cnf.xml
Apr 15 19:42:34: TFTP: Opened flash:/its/XMLDefault.cnf.
process 30
I ran the command 'tftp-server flash:/its/XMLDefault7942.
Apr 15 19:42:34: TFTP: Looking for SEPFCFBFB106EB1.cnf.xml
Apr 15 19:42:34: TFTP: Sending error 1 No such file
Apr 15 19:42:34: TFTP: Server request for port 49210, socket_id 0x4801C364 for p
rocess 30
Apr 15 19:42:34: TFTP: read request from host 172.16.1.13(49210) via GigabitEthe
rnet0/0.2
Apr 15 19:42:34: TFTP: Looking for XMLDefault.cnf.xml
Apr 15 19:42:34: TFTP: Opened flash:/its/XMLDefault.cnf.
process 30
ASKER
managed to get all the SEPXXXX.cnf.xml files loaded and alias'ed to get things moving along after several attempts and inconsitent updates, does not solve the problem. I am wondering now because I am getting inconsistencies in the tftp and listing files, got a couple of write errors when trying to create cnf-file. I think maybe the flash may be faulty?
ASKER CERTIFIED SOLUTION
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ASKER
If I do a 'sh ephone 7942' it does show the correct phones.
Did you put in the type under each ephone, would look something like this
ephone 1
mac-address 3037.A617.6EC7
username "Jennifer" password null
button 1:18
night-service bell
Type 7942
I think the problem is that cme doesn't know it's a 7942.
Do a show ephone registered and you should see data about the phone that can help identify the model.
ephone 1
mac-address 3037.A617.6EC7
username "Jennifer" password null
button 1:18
night-service bell
Type 7942
I think the problem is that cme doesn't know it's a 7942.
Do a show ephone registered and you should see data about the phone that can help identify the model.
BTW I leave on vacation in a few hours and will not be able to reply for several days. I do think setting the type will resolve the issue
ASKER
bfason, I tested one phone as you suggested, looks like it pulls the correct flash:/its/XMLDefault7942.
ASKER
I have specified all phone correct type, wrote to mem, reloaded. Reset all phones, everything working 100% - thanks very much, must have bee specifiying the phone model CME did not know as you specified. Or I assume I could have put the required information in the XMLDefault.cnf.cml file as all phones were pulling this information with the type's being specified. Thanks again!!
ASKER
very knowledgeable....
telephony-service
directory last-name-first
If it has the following then it's disabled
telephony-service
no directory service
If it is enabled then you may want to reset all the phones, You can do this by going to the telephony-service prompt and using the "reset all" command.
If you still don't have the service I would restart the router and then reset phones once more.
Hope this helps