Local Directory missing from Menu

I have recently had a Cisco CME + CUE installed by someone else (Cisco 2821), the local directory listing on the Phones (7942G) were showing, no it is missing all together. All the phones are missing the "Local Directory" option. I did not setup the phone system, and am still new to this products. If you need information, versions to help resolve, please let me know what I need to do to provide the right info. I tried diabling and re-enabling the directory in the telephone-service and rebooted the phone, still no joy. I think the CME is 4.1
IT_TechnoAsked:
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bfasonCommented:
In the router config you should see something like this:
  telephony-service
   directory last-name-first

If it has the following then it's disabled
 telephony-service
  no directory service

If it is enabled then you may want to reset all the phones, You can do this by going to the telephony-service prompt and using the "reset all" command.

If you still don't have the service I would restart the router and then reset phones once more.

Hope this helps


0
IT_TechnoAuthor Commented:
Hi Bfason, I tried all this last night. I reset all phones, reloaded the router. in the running config, there is none of what you mentioned above, I did try these commands to disabled and re-enable yesterday and today, but no entry for 'directory first-name-last' exists. See below config.

telephony-service
 load 7942 SCCP42.8-3-3S
 max-ephones 30
 max-dn 70
 ip source-address 172.16.1.1 port 2000
 url services http://172.16.2.2/voiceview/common/login.do
 url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
 cnf-file location flash:
 time-zone 35
 time-format 24
 date-format dd-mm-yy
 voicemail 1999
 max-conferences 4 gain -6
 moh music-on-hold.au
 multicast moh 239.1.1.55 port 2200
 web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0nSsL.
 dn-webedit
 time-webedit
 transfer-system full-consult
 night-service weekday 16:30 08:00
 create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
0
IT_TechnoAuthor Commented:
I managed to try enable with last-name-first as you suggested, shows in the config now. Seems buggy to me if it only accepts one way. See below updated. I reset the 1 phone, still no directory. If I need to reset all and reload PBX then I will have to do this tonight.

telephony-service
 load 7942 SCCP42.8-3-3S
 max-ephones 30
 max-dn 70
 ip source-address 172.16.1.1 port 2000
 url services http://172.16.2.2/voiceview/common/login.do
 url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
 cnf-file location flash:
 time-zone 35
 time-format 24
 date-format dd-mm-yy
 voicemail 1999
 max-conferences 4 gain -6
 moh music-on-hold.au
 multicast moh 239.1.1.55 port 2200
 web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0nSsL.
 dn-webedit
 time-webedit
 transfer-system full-consult
 night-service weekday 16:30 08:00
 directory last-name-first
 create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
0
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bfasonCommented:
the "directory last-name-first" just changes it from the default of first name first and is how I see most set up.

Were there any changes implemented at the time it disappeared?
Do other services such as voiceview work correctly?
Also http has to be enabled on the router
It would be in your show run as

ip http server

It might help if you could post the whole router config.


0
IT_TechnoAuthor Commented:
Please see full config

Current configuration : 16315 bytes
!
! Last configuration change at 15:31:54 UTC Wed Apr 14 2010 by wian
! NVRAM config last updated at 14:17:23 UTC Wed Apr 14 2010
!
version 12.4
service timestamps debug datetime
service timestamps log datetime localtime
no service password-encryption
!
hostname Infinit-VOIP
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
clock calendar-valid
network-clock-participate wic 0
network-clock-participate wic 1
dot11 syslog
!
!
ip cef
no ip dhcp use vrf connected
ip dhcp excluded-address 172.16.1.1 172.16.1.10
!
ip dhcp pool VOICE
   network 172.16.1.0 255.255.255.0
   dns-server 4.2.2.2
   option 150 ip 172.16.1.1
   default-router 172.16.1.1
!
!
ip name-server 192.168.0.1
multilink bundle-name authenticated
!
isdn switch-type basic-net3
!
voice-card 0
 no dspfarm
!
!
!
voice service voip
 sip
  registrar server
!
!
!
!
!
!
!
!
!
!
!
!
voice register global
 mode cme
 source-address 172.16.1.1 port 5060
 max-dn 192
 max-pool 58
!
voice register dn  1
 number 8162
!
voice register pool  1
 id mac 0025.9C6C.D9EE
 number 1 dn 1
 dtmf-relay rtp-nte
 voice-class codec 1
 username 8162 password 8162
 no vad
!
!
!
fax send max-speed 9600
fax send center-header $s$
fax interface-type fax-mail
mta send server smtp.infinit.co.za port 25
mta send with-subject both
!
application
  service onramp flash:app_faxmail_onramp.2.0.1.3.tcl
  !
!
!
crypto pki trustpoint TP-self-signed-1359700014
 enrollment selfsigned
 subject-name cn=IOS-Self-Signed-Certificate-1359700014
 revocation-check none
 rsakeypair TP-self-signed-1359700014
!
!
crypto pki certificate chain TP-self-signed-1359700014
 certificate self-signed 01
  30820244 308201AD A0030201 02020101 300D0609 2A864886 F70D0101 04050030
  31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
  69666963 6174652D 31333539 37303030 3134301E 170D3130 30343133 32303136
  31315A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
  4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 33353937
  30303031 3430819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
  8100DBA6 D05D2864 8357E607 3C9EE8EC C6CD07A8 86ED05B6 D8EA7BD2 27D84EDB
  75BC68F8 9EA034CB 7EAA30D9 B77C4DC0 64B95182 F8E834AE 58D0FB61 CA552AD7
  5AE43AFF 02A47CAA 4C9EB958 ED27ADCC 99B2B4B8 B80A1389 96B9339D 378B9A2C
  0A102CEA F0148054 5E0D2AE0 36D12DF9 7DA2C6FF 6AF3AA1A CF43F7BE 677B59EE
  6D6D0203 010001A3 6C306A30 0F060355 1D130101 FF040530 030101FF 30170603
  551D1104 10300E82 0C496E66 696E6974 2D564F49 50301F06 03551D23 04183016
  80147001 5C7B6C88 307F0FFE C007E198 EABDD63A 153D301D 0603551D 0E041604
  1470015C 7B6C8830 7F0FFEC0 07E198EA BDD63A15 3D300D06 092A8648 86F70D01
  01040500 03818100 372CA3A4 AD945280 9A160BF1 EE0AAA78 189D7D2F 46229464
  E53029EF 825D9C9D F7F3D376 E993201D 0F40F5BF D2C662C0 C5087306 3D77A683
  3776DDAA 03ED9088 471ED127 93C55D05 FE258C24 8B2070CB 50600966 84DCA81E
  8E574F56 02A7E9F3 33FFC79B 9B3FCEA0 DA135D7B 26587795 B94A05A7 E5B7EA50
  2C399F9B E63EA923
        quit
!
!
username wian privilege 15 secret 5 $1$pNqD$vsBTbc3c8Ur/epsbwLKpZ1
username infinit privilege 15 secret 5 $1$1bBg$VkvRndINRAOAIMOVawsnc1
archive
 log config
  hidekeys
!
!
!
!
!
!
interface GigabitEthernet0/0
 description $ES_LAN$
 no ip address
 duplex full
 speed 100
!
interface GigabitEthernet0/0.1
 encapsulation dot1Q 1 native
 ip address 192.168.0.2 255.255.255.0
!
interface GigabitEthernet0/0.2
 encapsulation dot1Q 2
 ip address 172.16.1.1 255.255.255.0
!
interface Service-Engine0/0
 ip address 172.16.2.1 255.255.255.252
 service-module ip address 172.16.2.2 255.255.255.252
 service-module ip default-gateway 172.16.2.1
!
interface GigabitEthernet0/1
 ip address 192.168.1.250 255.255.255.0
 duplex auto
 speed auto
!
interface BRI0/0/0
 no ip address
 isdn switch-type basic-net3
 isdn point-to-point-setup
 isdn spid1 0112448160
 isdn spid2 0112448160
 isdn incoming-voice voice
 isdn sending-complete
 isdn static-tei 0
!
interface BRI0/0/1
 no ip address
 isdn switch-type basic-net3
 isdn point-to-point-setup
 isdn spid1 0112448160
 isdn spid2 0112448160
 isdn incoming-voice voice
 isdn sending-complete
 isdn static-tei 0
!
interface BRI0/1/0
 no ip address
 isdn switch-type basic-net3
 isdn point-to-point-setup
 isdn spid1 0112448160
 isdn spid2 0112448160
 isdn incoming-voice voice
 isdn sending-complete
 isdn static-tei 0
!
interface BRI0/1/1
 no ip address
 isdn switch-type basic-net3
 isdn point-to-point-setup
 isdn spid1 0112448160
 isdn spid2 0112448160
 isdn incoming-voice voice
 isdn sending-complete
 isdn static-tei 0
!
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 192.168.0.1
ip route 192.168.0.0 255.255.255.0 Service-Engine0/0
!
!
ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip http path flash:
!
!
!
tftp-server flash:RingList.xml
tftp-server flash:Piano1.raw
tftp-server flash:Piano2.raw
tftp-server flash:Pop.raw
tftp-server flash:Pulse1.raw
tftp-server flash:Ring1.raw
tftp-server flash:Ring2.raw
tftp-server flash:Ring3.raw
tftp-server flash:Ring4.raw
tftp-server flash:Ring5.raw
tftp-server flash:Ring6.raw
tftp-server flash:Ring7.raw
tftp-server flash:Analog1.raw
tftp-server flash:Analog2.raw
tftp-server flash:AreYouThere.raw
tftp-server flash:AreYouThereF.raw
tftp-server flash:Bass.raw
tftp-server flash:CallBack.raw
tftp-server flash:Chime.raw
tftp-server flash:Classic1.raw
tftp-server flash:Classic2.raw
tftp-server flash:ClockShop.raw
tftp-server flash:Sax1.raw
tftp-server flash:Sax2.raw
tftp-server flash:Vibe.raw
tftp-server flash:Drums1.raw
tftp-server flash:Drums2.raw
tftp-server flash:FilmScore.raw
tftp-server flash:HarpSynth.raw
tftp-server flash:Jamaica.raw
tftp-server flash:KotoEffect.raw
tftp-server flash:MusicBox.raw
tftp-server flash:DistinctiveRingList.xml
tftp-server flash:List.xml
tftp-server flash:Infinitlogo.png
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x212x12/Infinitlogo.png
tftp-server flash:Desktops/320x196x4/List.xml
tftp-server flash:Desktops/320x196x4/Infinitlogo.png
tftp-server flash:Desktops/320x196x4/CiscoBG-001.png
tftp-server flash:Desktops/320x212x12/CiscoBG-001.png
tftp-server flash:CiscoBG-001.png
tftp-server flash:SCCP42.8-3-3S.loads
tftp-server flash:apps42.8-3-2-27.sbn
tftp-server flash:cnu42.8-3-2-27.sbn
tftp-server flash:cvm42sccp.8-3-2-27.sbn
tftp-server flash:dsp42.8-3-2-27.sbn
tftp-server flash:jar42sccp.8-3-2-27.sbn
!
control-plane
!
!
!
voice-port 0/0/0
 compand-type a-law
 cptone ZA
!
voice-port 0/0/1
 compand-type a-law
 cptone ZA
!
voice-port 0/1/0
 compand-type a-law
 cptone ZA
!
voice-port 0/1/1
 compand-type a-law
 cptone ZA
!
!
!
!
!
dial-peer voice 1 pots
 incoming called-number 81..
 direct-inward-dial
 port 0/0/0
!
dial-peer voice 2 pots
 preference 1
 incoming called-number 81..
 direct-inward-dial
 port 0/0/1
!
dial-peer voice 3 pots
 preference 2
 incoming called-number 81..
 direct-inward-dial
 port 0/1/0
!
dial-peer voice 4 pots
 preference 3
 incoming called-number 81..
 direct-inward-dial
 port 0/1/1
!
dial-peer voice 10 pots
 destination-pattern ..........
 no digit-strip
 port 0/0/0
!
dial-peer voice 11 pots
 preference 1
 destination-pattern ..........
 no digit-strip
 port 0/0/1
!
dial-peer voice 12 pots
 preference 2
 destination-pattern ..........
 no digit-strip
 port 0/1/0
!
dial-peer voice 13 pots
 preference 3
 destination-pattern ..........
 no digit-strip
 port 0/1/1
!
dial-peer voice 100 pots
 destination-pattern 10111
 no digit-strip
 port 0/0/0
 forward-digits all
!
dial-peer voice 101 pots
 preference 1
 destination-pattern 10..
 no digit-strip
 port 0/0/0
 forward-digits all
!
dial-peer voice 103 pots
 preference 3
 destination-pattern 10..
 no digit-strip
 port 0/1/1
!
dial-peer voice 102 pots
 preference 2
 destination-pattern 10..
 no digit-strip
 port 0/1/0
 forward-digits all
!
dial-peer voice 9000 voip
 destination-pattern 19..
 session protocol sipv2
 session target ipv4:172.16.2.2
 dtmf-relay sip-notify
 codec g711ulaw
 no vad
!
dial-peer voice 9100 voip
 mailbox-selection orig-called-num
!
!
!
telephony-service
 load 7942 SCCP42.8-3-3S
 max-ephones 30
 max-dn 70
 ip source-address 172.16.1.1 port 2000
 url services http://172.16.2.2/voiceview/common/login.do
 url authentication http://172.16.2.2/voiceview/authentication/authenticate.do
 cnf-file location flash:
 time-zone 35
 time-format 24
 date-format dd-mm-yy
 voicemail 1999
 max-conferences 4 gain -6
 moh music-on-hold.au
 multicast moh 239.1.1.55 port 2200
 web admin system name admin secret 5 $1$/Qsd$umLdejo9BzcTi8jL0nSsL.
 dn-webedit
 time-webedit
 transfer-system full-consult
 night-service weekday 16:30 08:00
 directory last-name-first
 create cnf-files version-stamp 7960 Apr 14 2010 08:45:04
!
!
ephone-dn  1  dual-line
 number 8160
 pickup-group 100
 description Reception
 name Infinit Main
 call-forward noan 8880 timeout 5
 night-service bell
!
!
ephone-dn  2  dual-line
 number 8161
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  3  dual-line
 number 8162
!
!
ephone-dn  4  dual-line
 number 8163
 pickup-group 100
 label Lebogang Phethedi
 description Lebogang Phethedi
 name Lebogang Phethedi
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  5  dual-line
 number 8164
 pickup-group 101
 label Carla Gilmour
 description Carla Gilmour
 name Carla Gilmour
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  6  dual-line
 number 8165
 pickup-group 100
 label Bridget Hailstones
 description Bridget Hailstones
 name Bridget Hailstones
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  7  dual-line
 number 8166
 pickup-group 101
 label Alan Robertson
 description Alan Robertson
 name Alan Robertson
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  8  dual-line
 number 8167
 pickup-group 101
 label Jason Chalmers
 description Jason Chalmers
 name Jason Chalmers
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  9  dual-line
 number 8168
 pickup-group 100
 label Clint Dewey
 description Clint Dewey
 name Clint Dewey
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  10  dual-line
 number 8169
 pickup-group 100
 label Annastacia Kock
 description Annastacia Kock
 name Annastacia Kock
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  11  dual-line
 number 8170
 pickup-group 100
 label Brigitte Augustyn
 description Brigitte Augustyn
 name Brigitte Augustyn
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  12  dual-line
 number 8171
 pickup-group 100
 label Sue Hubach
 description Sue Hubach
 name Sue Hubach
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  13  dual-line
 number 8172
 pickup-group 100
 label Claire Fourie
 description Claire Fourie
 name Claire Fourie
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  14  dual-line
 number 8173
 pickup-group 100
 label Mduduzi Madondo
 description Mduduzi Madondo
 name Mduduzi Madondo
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  15  dual-line
 number 8174
 pickup-group 100
 label Katherine Pillay
 description Katherine Pillay
 name Katherine Pillay
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  16  dual-line
 number 8175
 pickup-group 100
 label Yolande Taute
 description Yolande Taute
 name Yolande Taute
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  17  dual-line
 number 8176
 pickup-group 101
 label Peter Norris
 description Peter Norris
 name Peter Norris
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  18  dual-line
 number 8177
 pickup-group 101
 label Jennifer Masterson
 description Jennifer Masterson
 name Jennifer Masterson
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  19  dual-line
 number 8178
 pickup-group 100
 label Janine Peters
 description Janine Peters
 name Janine Peters
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  20  dual-line
 number 8179
 pickup-group 101
 label Tammy Locke
 description Tammy Locke
 name Tammy Locke
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  21  dual-line
 number 8180
 label Johann Van Der Merwe
 description 8180
 name Johann Van Der Merwe
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  22  dual-line
 number 8181
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  23  dual-line
 number 8182
 label Spare
 description Spare Downstairs
 name Spare Downstairs
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  24  dual-line
 number 8183
 label Karin McDonald
 description Karin McDonald
 name Karin McDonald
 call-forward busy 8160
 call-forward noan 8160 timeout 10
!
!
ephone-dn  25  dual-line
 number 8184
!
!
ephone-dn  26  dual-line
 number 8185
!
!
ephone-dn  27  dual-line
 number 8186
!
!
ephone-dn  30
 number 1999....
 mwi on
!
!
ephone-dn  31
 number 1998....
 mwi off
!
!
ephone-dn  60  dual-line
 number 8888
 pickup-group 100
!
!
ephone-dn  61  dual-line
 number 8889
 pickup-group 101
!
!
ephone  1
 mac-address 3037.A617.6EC7
 username "Jennifer" password null
 button  1:18
 night-service bell
!
!
!
ephone  2
 mac-address 3037.A617.EF3C
 button  1:21
 night-service bell
!
!
!
ephone  3
 mac-address 0023.EB54.3D70
 type 7960 addon 1 7914 2 7914
 button  1:1 7w4 8w5 9w6
 button  10w7 11w8 12w9 13w10
 button  14w11 15w12 16w13 17w14
 button  18w15 19w16 20w17 21w18
 button  22w19 23w20 24w21
 night-service bell
!
!
!
ephone  4
 mac-address FCFB.FB10.6C42
 username "Lebogang" password null
 button  1:4
 night-service bell
!
!
!
ephone  5
 mac-address 3037.A617.EF6F
 username "Carla" password null
 button  1:5
 night-service bell
!
!
!
ephone  6
 mac-address FCFB.FB10.6EB1
 username "Bridget" password null
 button  1:6
 night-service bell
!
!
!
ephone  7
 mac-address FCFB.FB10.6EB3
 username "Jason" password null
 button  1:8
 night-service bell
!
!
!
ephone  8
 mac-address FCFB.FB10.6DE9
 username "Clint" password null
 button  1:9
 night-service bell
!
!
!
ephone  9
 mac-address FCFB.FB10.0F6E
 username "Annastacia" password null
 button  1:10
 night-service bell
!
!
!
ephone  10
 mac-address FCFB.FB10.6DE4
 username "Brigitte" password null
 button  1:11
 night-service bell
!
!
!
ephone  11
 mac-address FCFB.FB10.6DC7
 username "Sue" password null
 button  1:12
 night-service bell
!
!
!
ephone  12
 mac-address FCFB.FB10.6E4F
 username "Madondo" password null
 button  1:14
 night-service bell
!
!
!
ephone  13
 mac-address FCFB.FB10.6DE2
 button  1:16
 night-service bell
!
!
!
ephone  14
 mac-address FCFB.FB10.6DC3
 username "Claire" password null
 button  1:13
 night-service bell
!
!
!
ephone  15
 mac-address FCFB.FB10.6CFE
 username "Katherine" password null
 button  1:15
 night-service bell
!
!
!
ephone  16
 mac-address FCFB.FB10.0FE3
 username "Peter" password null
 button  1:17
 night-service bell
!
!
!
ephone  17
 mac-address FCFB.FB10.6C73
 username "Janine" password null
 button  1:19
 night-service bell
!
!
!
ephone  18
 mac-address FCFB.FB10.0F2B
 button  1:22
 night-service bell
!
!
!
ephone  19
 mac-address FCFB.FB10.1DAA
 username "spare" password null
 button  1:23
 night-service bell
!
!
!
ephone  20
 mac-address FCFB.FB10.6BE2
 button  1:20
 night-service bell
!
!
!
ephone  21
 mac-address 3037.A617.6FB8
 button  1:7
 night-service bell
!
!
!
ephone  22
 mac-address FCFB.FB10.6E56
 button  1:24
!
!
!
ephone  23
 mac-address FCFB.FBCA.4119
 button  1:3
!
!
!
ephone  24
 mac-address 0004.F2E5.8F3A
 button  1:27
 night-service bell
!
!
!
ephone  30
!
!
ephone-hunt 1 sequential
 pilot 8880
 list 8169, 8172, 8174, 8178
 final 8163
 timeout 7, 7, 7, 7
!
!
!
line con 0
line aux 0
line 194
 no activation-character
 no exec
 transport preferred none
 transport input all
 transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
line vty 0 4
 privilege level 15
 logging synchronous
 login local
 transport input telnet
line vty 5 15
 privilege level 15
 login local
 transport input telnet
!
scheduler allocate 20000 1000
!
end
0
bfasonCommented:
Nothing stands out on here.

At the phone go to the setting menu>device configuration>http configuration and see what the setting is for Directories URL.  If this is blank then the phones cnf file doesn't have the right info. If this is the case then we can look at what it takes to trouble shoot that.

Other than that I'm running short on possible causes.
0
IT_TechnoAuthor Commented:
I think you might be more on the right path if we look at what the phones are downloading. Belowis the config on one of the 7942 phones which a copied off the web interface of the phone. As you can see, the Directories URL: [empty]

This is directly after rebooting the router and resetting all the phones again.

DHCP Server  172.16.1.1
BOOTP Server  No
MAC Address  FCFBFB106C73
Host Name  SEPFCFBFB106C73
Domain Name  
IP Address  172.16.1.30
Subnet Mask  255.255.255.0
TFTP Server 1  172.16.1.1
Default Router 1  172.16.1.1
Default Router 2  
Default Router 3  
Default Router 4  
Default Router 5  
DNS Server 1  4.2.2.2
DNS Server 2  
DNS Server 3  
DNS Server 4  
DNS Server 5  
Operational VLAN Id  2
Admin. VLAN Id  
CallManager 1  172.16.1.1 Standby
CallManager 2  172.16.1.1  
CallManager 3  
CallManager 4  
CallManager 5  
Information URL  
Directories URL  
Messages URL  
Services URL  
DHCP Enabled  Yes
DHCP Address Released  No
Alternate TFTP  No
Forwarding Delay  No
Idle URL  
Idle URL Time  0
Proxy Server URL  
Authentication URL  
SW Port Configuration  Auto Negotiate
PC Port Configuration  Auto Negotiate
TFTP Server 2  
User Locale  English_United_States
Network Locale  United_States
Headset Enabled  Yes
User Locale Version  4.2(3)
Network Locale Version  4.2(3)
PC Port Disabled  No
Speaker Enabled  Yes
GARP Enabled  No
Video Capability Enabled  No
Voice VLAN Enabled  No
Auto Line Select Enabled  No
DSCP For Call Control  CS3
DSCP For Configuration  Default
DSCP For Services  Default
Security Mode  Non Secure
Web Access Enabled  Yes
Span to PC Port  No
PC VLAN  
CDP: PC Port  Yes
CDP: SW Port  Yes
LLDP-MED: SW Port  Yes
LLDP: PC Port  Yes
LLDP Power Priority  Unknown
LLDP Asset ID  
0
bfasonCommented:
Ok, the cnf.xml files are stored on the flash of the router. I can't remember the exact name of it but it should be something like SEP<MacAddress>.cnf.xml and see if if contains the directories info. If not then check the default for the phone which is something like XMLDefault7942.cnf.xml. If the default file contains the right info but the phone one doesn't then you can delete the phone specific one and it will regnerate on the next connection.

We'll address troubleshooting the default if it doesn't contain the correct info in another post.
0
IT_TechnoAuthor Commented:
thanks, I found it on the flash, how do I look at the contents to give you the required feedback? tftp?
0
bfasonCommented:
You can download via tftp or can look at it on the router with the "more" command.

more flash://path/filename
0
IT_TechnoAuthor Commented:
see contents of the file below, localtion is flash://its/XMLDefault7942.cnf.xml

<device>
<devicePool>
<dateTimeSetting>
<dateTemplate>D/M/Y</dateTemplate>
<timeZone>Arabian Standard Time</timeZone>
</dateTimeSetting>
<callManagerGroup>
<members>
<member  priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>172.16.1.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{7942 }</versionStamp>
<commonProfile>
<callLogBlfEnabled>2</callLogBlfEnabled>
</commonProfile>
<loadInformation>SCCP42.8-3-3S</loadInformation>
<userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
</networkLocaleInfo>
<idleTimeout>0</idleTimeout>
<authenticationURL>http://172.16.2.2/voiceview/authentication/authenticate.do</a
uthenticationURL>
<directoryURL>http://172.16.1.1:80/localdirectory</directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL>http://172.16.2.2/voiceview/common/login.do</servicesURL>
</device>
0
bfasonCommented:
I don't have access to a cme router so I haven't tested it but you should be able to browse to the url from your pc. I'm not exactly sure of the output but against a full callmanager you get the xml output which at least let you know that the router is processing http requests. Since the url in the cnf.xml is correct then it appears that the router is not responding to http requests for the phone therefore the service doesn't appear when you press the button.
0
IT_TechnoAuthor Commented:
looks like it's not the router, it is the phone config not pulling down. reason I came to this conclusion is that I checked on the reception phone which is a 7961, the local directory shows and the config show the correct path. I also have 2 x 7965 phones with the same problem as the 7942 phones of not showing the diretory and the config is not pulling onto the phone. I think we can troubleshoot as to why these phone models are not pulling down their config.
0
bfasonCommented:
Theres a show commond that is along the lines of  "show Ip telephony-server tftp" this will show all the tftp files being served by the service.
you should see your XMLDefaul742.cnf.xml listed followed by an Alias for each phones "sep<macaddress>.cnf.xml".
It may be that we need to regenerate the default files. You can do this by deleting the defaul cnf file then under telephony-service issue the :" create cnf-files" command.
0
IT_TechnoAuthor Commented:
I think the command is 'sh telephony-service tftp'. See list below. I do not see any Alias's created for the default on the 7942 Model. Is this the problem here? I have issued the command 'create cnf-file' which it then creates, but there is still no listing of this file under tftp. I tried to do a copy from Flash: to tftp: but [Permission denied]. Strange that is is not listed under tftp but the defaults are all under the Flash://tis/XMLDefaul79XXX.cnf.xml

tftp-server flash:/its/united_states_7960-tones.xml alias United_States/7960-ton
es.xml
tftp-server flash:/its/united_states_lddefault.cfg alias United_States/lddefault
.cfg
tftp-server flash:/its/united_states_gkdefault.cfg alias United_States/gkdefault
.cfg
tftp-server flash:/its/united_states_ffdefault.cfg alias United_States/ffdefault
.cfg
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7
960-font.xml
tftp-server flash:/its/united_states_7960-font.xml alias English_United_States/7
920-font.xml
tftp-server flash:/its/united_states_7960-dictionary.xml alias English_United_St
ates/7960-dictionary.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7
960-kate.xml
tftp-server flash:/its/united_states_7960-kate.xml alias English_United_States/7
920-kate.xml
tftp-server flash:/its/united_states_SCCP-dictionary.xml alias English_United_St
ates/SCCP-dictionary.xml
tftp-server flash:/its/XMLDefault-2.cnf.xml alias SEP0023EB543D70.cnf.xml
tftp-server flash:/its/SEPDEFAULT.cnf
tftp-server flash:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server flash:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server flash:/its/ATADefault.cnf.xml
0
bfasonCommented:
In this case your phone is pulling info from SEPDefault.cnf. You can do the More command on that file to determine if the directories URL is correct in this file.
0
bfasonCommented:
Actually I may be wrong, with the newer phones, it might be using the XMLDefault.cnf.xml
0
IT_TechnoAuthor Commented:
Looks like this file is blacnk. When I do a more command to the file, it shows nothing. the file is all in uppercase SEPDEFAULT.cnf - I tried loading the XMLDefault7942.cnf.xml file into the tftp service and created an alias of SEPXXXXXX.cnf.xml file for one of the phones. Reset phone and now I see the Local Directory. Looks as though the SEPDEFAULT.cnf file is the problem here.
0
IT_TechnoAuthor Commented:
or the system is not setup to read the default, whether the XMLDefault.cnf.xml or the SEPDEFAULT.cnf
0
IT_TechnoAuthor Commented:
this is the contents of the XMLDefault.cnf.xml file

<Default>
<callManagerGroup>
<members>
<member  priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>172.16.1.1</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<loadInformation6  model="IP Phone 7910"></loadInformation6>
<loadInformation124  model="Addon 7914">S00105000400</loadInformation124>
<loadInformation227  model="Addon 7915-12"></loadInformation227>
<loadInformation228  model="Addon 7915-24"></loadInformation228>
<loadInformation229  model="Addon 7916-12"></loadInformation229>
<loadInformation230  model="Addon 7916-24"></loadInformation230>
<loadInformation9  model="IP Phone 7935"></loadInformation9>
<loadInformation8  model="IP Phone 7940"></loadInformation8>
<loadInformation7  model="IP Phone 7960"></loadInformation7>
<loadInformation20000  model="IP Phone 7905"></loadInformation20000>
<loadInformation30008  model="IP Phone 7902"></loadInformation30008>
<loadInformation30002  model="IP Phone 7920"></loadInformation30002>
<loadInformation365  model="IP Phone 7921"></loadInformation365>
<loadInformation30019  model="IP Phone 7936"></loadInformation30019>
<loadInformation30006  model="IP Phone 7970"></loadInformation30006>
<loadInformation30018  model="IP Phone 7961">SCCP41.8-3-3S</loadInformation30018>
<loadInformation308  model="IP Phone 7961GE"></loadInformation308>
<loadInformation115  model="IP Phone 7941"></loadInformation115>
<loadInformation309  model="IP Phone 7941GE"></loadInformation309>
<loadInformation348  model="IP Phone 7931"></loadInformation348>
<loadInformation307  model="IP Phone 7911"></loadInformation307>
<loadInformation369  model="IP Phone 7906"></loadInformation369>
<loadInformation302  model="IP Phone 7985"></loadInformation302>
<loadInformation30007  model="IP Phone 7912"></loadInformation30007>
<loadInformation119  model="IP Phone 7971"></loadInformation119>
<loadInformation404  model="IP Phone 7962"></loadInformation404>
<loadInformation434  model="IP Phone 7942">SCCP42.8-3-3S</loadInformation434>
<loadInformation435  model="IP Phone 7945"></loadInformation435>
<loadInformation436  model="IP Phone 7965">SCCP45.8-3-3S</loadInformation436>
<loadInformation437  model="IP Phone 7975"></loadInformation437>
</Default>
0
bfasonCommented:
I think what you need is a SEPdefault.cnf.xml. I'm sorry I haven't dealt with cme in quite some time and don't have one I can connect to for reference so I'm really pulling from memory here.

Would you mind making an alias named SEPDefault.cnf.xml of the SEPDefault7942.cnf.xml and then reloading one of the other phones?
0
bfasonCommented:
I'm sorry but I should have thought of this sooner. If we want to see which files it is looking for all we have to do is debug tftp on the router to know for sure. On the router do the following at the enable prompt.

term mon
debug tftp packets

then reboot one of the non working phones. You will be able to see which files where requested by the phone.

0
IT_TechnoAuthor Commented:
it first tries to pull the SEP file which it now cannot find, them moves onto the XNLDefault.cnf.xml file - very strange. I am starting to think there is something wron on the tftp side as it cannot find the files I created.

I ran the command 'tftp-server flash:/its/XMLDefault7942.cnf.xml alias SEPDefault.cnf.xml' and I did see any change under sh telephone-service tftp-bindings

Apr 15 19:42:34: TFTP: Looking for SEPFCFBFB106EB1.cnf.xml
Apr 15 19:42:34: TFTP: Sending error 1 No such file
Apr 15 19:42:34: TFTP: Server request for port 49210, socket_id 0x4801C364 for p
rocess 30
Apr 15 19:42:34: TFTP: read request from host 172.16.1.13(49210) via GigabitEthe
rnet0/0.2
Apr 15 19:42:34: TFTP: Looking for XMLDefault.cnf.xml
Apr 15 19:42:34: TFTP: Opened flash:/its/XMLDefault.cnf.xml, fd 0, size 2264 for
 process 30
0
IT_TechnoAuthor Commented:
managed to get all the SEPXXXX.cnf.xml files loaded and alias'ed to get things moving along after several attempts and inconsitent updates, does not solve the problem. I am wondering now because I am getting inconsistencies in the tftp and listing files, got a couple of write errors when trying to create cnf-file. I think maybe the flash may be faulty?
0
bfasonCommented:
ugh, under each ephone config, put in Type 7942 or whatever the model maybe
0

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IT_TechnoAuthor Commented:
If I do a 'sh ephone 7942' it does show the correct phones.
0
bfasonCommented:
Did you put in the type under each ephone, would look something like this

ephone  1
 mac-address 3037.A617.6EC7
 username "Jennifer" password null
 button  1:18
 night-service bell
 Type 7942

I think the problem is that cme doesn't know it's a 7942.
Do a show ephone registered and you should see data about the phone that can help identify the model.
0
bfasonCommented:
BTW I leave on vacation in a few hours and will not be able to reply for several days. I do think setting the type will resolve the issue
0
IT_TechnoAuthor Commented:
bfason, I tested one phone as you suggested, looks like it pulls the correct flash:/its/XMLDefault7942.cnf.xml file!!! - I will test all phones this weekend and let you. Have a great vacation!!
0
IT_TechnoAuthor Commented:
I have specified all phone correct type, wrote to mem, reloaded. Reset all phones, everything working 100% - thanks very much, must have bee specifiying the phone model CME did not know as you specified. Or I assume I could have put the required information in the XMLDefault.cnf.cml file as all phones were pulling this information with the type's being specified. Thanks again!!
0
IT_TechnoAuthor Commented:
very knowledgeable....
0
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