Exchange 2007/Outlook 2007 - No Free/Busy information could be retreived
Hi,
I appreciate there are a few questions on this subject on EE but I could be doing with some help regarding my specific situation please.
I'm midway through migrating from Exchange 2003 on SBS 2003 to Exchange 2007 on SBS 2008. At the moment, the Exchange migration is complete. All our public folders, emails and mailboxes have moved to Exchange 2007 and everything seems to be working...other than free/busy info.
I tried loading an Outlook 2003 client and this works fine. I should also note that this did work earlier in the migration (on Outlook 2007) and we saw the new-style free busy info in our calendars.
I looked in the Public Folder Management Console on ESM and noticed there are two free/busy folders (see screenshot). I assume one of these has come from our old server but I'm unsure how to fix this issue.
Can anyone point me in the right direction?
Cheers.
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I appreciate there are a few questions on this subject on EE but I could be doing with some help regarding my specific situation please.
I'm midway through migrating from Exchange 2003 on SBS 2003 to Exchange 2007 on SBS 2008. At the moment, the Exchange migration is complete. All our public folders, emails and mailboxes have moved to Exchange 2007 and everything seems to be working...other than free/busy info.
I tried loading an Outlook 2003 client and this works fine. I should also note that this did work earlier in the migration (on Outlook 2007) and we saw the new-style free busy info in our calendars.
I looked in the Public Folder Management Console on ESM and noticed there are two free/busy folders (see screenshot). I assume one of these has come from our old server but I'm unsure how to fix this issue.
Can anyone point me in the right direction?
Cheers.
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Have a look at this article. Make sure your SCP object is correct:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrdeploy/thread/a8e5be62-6e01-4be1-80bd-7c5bb06d111f
Also if the clients are outside of the domain confirm your have DNS records pointing to the correct URLs:
for example:
- https://contoso.com/autodiscover/autodiscover.xml
- https://autodiscover.contoso.com/autodiscover/autodiscover.xml
http://social.technet.microsoft.com/Forums/en-US/exchangesvrdeploy/thread/a8e5be62-6e01-4be1-80bd-7c5bb06d111f
Also if the clients are outside of the domain confirm your have DNS records pointing to the correct URLs:
for example:
- https://contoso.com/autodiscover/autodiscover.xml
- https://autodiscover.contoso.com/autodiscover/autodiscover.xml
ASKER
Thanks, I think you're helping me get closer to the solution. The domain name for our email is managed outwith the SBS so I presume the SCP record has to be input through the web based domain control panel?
ah not sure on SBS... sorry missed that part...Here is an article:
http://blogs.technet.com/sbs/archive/2008/12/03/how-outlook-2007-and-windows-mobile-6-1-use-autodiscover-with-sbs-2008.aspx
http://blogs.technet.com/sbs/archive/2008/12/03/how-outlook-2007-and-windows-mobile-6-1-use-autodiscover-with-sbs-2008.aspx
yes Exchange 2007 use autodiscover to show free busy information, there might be number of possibilities;
1. You dont have correct certificate configured.
2. Autodiscover link is blocking some where.
1. You dont have correct certificate configured.
2. Autodiscover link is blocking some where.
ASKER
Hi,
Can you possibly provide more information on the above points? To be honest, I think both of these are causing my issues!
Cheers.
Can you possibly provide more information on the above points? To be honest, I think both of these are causing my issues!
Cheers.
SOLUTION
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ASKER
Hi,
Ok, I've made some progress though I'm still not 100% sure on how to fix this. Although domain.com is managed externally, I've created a DNS record on our SBS for domain.com and pointed it to the IP address of our website. Under that, I've then created an A record for autodiscover.domain.com and for remote.domain.com and pointed these to our internal SBS.
Now, when I try to download the offline address book in Outlook 2007, I don't get an error but it just seems to hang endlessly. Nothing in sync issues now either.
If I run "Test e-mail auto-configuration" I get the output shown in the 2 screenshots. Does that help at all? Is there something I should be looking for in IIS?
Also, the first of your two links above applies to Exchange 2010. Will that still apply to Exchange 2007?
Thanks,
Zak
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Ok, I've made some progress though I'm still not 100% sure on how to fix this. Although domain.com is managed externally, I've created a DNS record on our SBS for domain.com and pointed it to the IP address of our website. Under that, I've then created an A record for autodiscover.domain.com and for remote.domain.com and pointed these to our internal SBS.
Now, when I try to download the offline address book in Outlook 2007, I don't get an error but it just seems to hang endlessly. Nothing in sync issues now either.
If I run "Test e-mail auto-configuration" I get the output shown in the 2 screenshots. Does that help at all? Is there something I should be looking for in IIS?
Also, the first of your two links above applies to Exchange 2010. Will that still apply to Exchange 2007?
Thanks,
Zak
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ASKER
Actually, adding these DNS records seems to have broken something. If I'm on the SBS, I can browse to our website (and of course externally is fine) but on a client machine, it can't be found. Could that be because if I browse directly to the IP Address, I get an ISP holding page? Should these DNS records be input externally, with our hosting company?
yes you need to publish this externally also, also both of the above linkes i have mentioend is of exchange 2007 (exch.80) if you somehow redirected to exchange 2010 then there should be a link on left hand side for exchange 2007 also.
ASKER
Thanks. Not sure how I ended up at the 2010 links. Got the right ones now.
So, just to clarify, the records I need entered externally are:
remote.DOMAIN.com > Our public IP address
autodiscover.DOMAIN.com > our public IP address
Is that correct?
So, just to clarify, the records I need entered externally are:
remote.DOMAIN.com > Our public IP address
autodiscover.DOMAIN.com > our public IP address
Is that correct?
ASKER
Ok, I've sucessfully added those records and checked externally that they resolve to our IP address. I'm now running through the guide here:
http://technet.microsoft.com/en-us/library/bb201695(EXCHG.80).aspx
When I ran the first command, I got back:
The Outlook Anywhere feature is already enabled on SERVER2010.domain.local.
When I ran the 2nd command I got back:
The operation could not be performed because object 'SERVER2010\OAB' could not be found on the domain controller 'SERVER2010.domain.local.
Any idea how to fix that?
http://technet.microsoft.com/en-us/library/bb201695(EXCHG.80).aspx
When I ran the first command, I got back:
The Outlook Anywhere feature is already enabled on SERVER2010.domain.local.
When I ran the 2nd command I got back:
The operation could not be performed because object 'SERVER2010\OAB' could not be found on the domain controller 'SERVER2010.domain.local.
Any idea how to fix that?
ASKER
Also, doing some further reading, I don't have an 'Autodiscover' directory under "Default Web Site" in IIS. That should be created automatically as far as I understand. Can I manually fix this?
ASKER
And one final comment...I get the certificate error I have read a bit about when I load Outlook 2007.
ASKER
Sorry, 1 final comment. If I run Get-ExchangeCertificate, 8 different certificates show up. That's not correct, is it?
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Have you tried to open autodiscover link directly from browser? are you able to open it?
ASKER
Hi,
I'm going to close this off now and give you points for your help. Thanks a lot. I've decided, as the title of this is regarding Free/Busy info which I've now resolved, to create another question here:
https://www.experts-exchange.com/questions/25871140/Unable-to-download-update-offline-address-book-Exchange-Outlook-2007-0x80190194.html
If you think you can help, I'd really appreciate a response over there. I've tried to include as much info as I can.
Cheers.
I'm going to close this off now and give you points for your help. Thanks a lot. I've decided, as the title of this is regarding Free/Busy info which I've now resolved, to create another question here:
https://www.experts-exchange.com/questions/25871140/Unable-to-download-update-offline-address-book-Exchange-Outlook-2007-0x80190194.html
If you think you can help, I'd really appreciate a response over there. I've tried to include as much info as I can.
Cheers.
Thanks i will try to answer your new question, please close this question then.
ASKER