This is actually a client's pc, and we haven't been able to determine what occurs to make it happen, but occasionally outlook just shows to go offline. At that point the IMAP folders don't sync and you get an error message. I'm attaching that to this post. You can still send.
>The user is using Office 2007 on an XP laptop.
>I recently set him up as an IMAP user (from being an Exchange user)
His IMAP folders are set to download the full email in all folders. (I"m wondering if this is part of his problem, but I did it this way because he sometimes takes flights and reads/replies to email while he cannot be connected to the inthernet. This way the message is there for him to see)
>The user is running McAffee Internet security and email scanning is turned on
>The user is very mobile and will hibernate his system with Outlook open, including several emails, and unfinished replies/new email, then travel to a different location, reconnect either wired or wirelessly. ( I thought this might be a problem but I can't recreate the problem, and a move doesn't necessarily make the problem occur. It might happen 2 hours into the day after things had been working fine.)
>Closing and re-opening Outlook seems to fix the problem, but it is a major hassle because he might have 10 emails open or in the process of being edited.
Thanks for any ideas.