What can we do if a iphone is hung and no keys are working.

Hi,

What can we do if a iphone is hung and no keys are working.
i am not able to switch off or no keys are responding.

Regards
Sharath
LVL 11
bsharathAsked:
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mitleirCommented:
hold down the power and home button until it restarts
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bsharathAuthor Commented:
I get the slide to power off button and keyboard does not work
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Glen KnightCommented:
Just keep pressing the power button on the top (hold it down) then the slider will disapear and it will shut down
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Alan HardistyCo-OwnerCommented:
Let the battery drain totally and then it should switch off.

Charge ghe phone up again and then turn it on and it should be fine.
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bsharathAuthor Commented:
I tried holding it for more than 2 Min But no luck
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ValvisCommented:
As the other answer said, simply hold the power button and the home button until the phone restarts.

Alternatively, you could just plug it into itunes. that's what i do most of the time and it works.
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mitleirCommented:
Yes, you must hold down both to do a reset.  The "Slide to Unlock" should display after a few seconds, but keep holding both and about 5-10 seconds later, the unit should restart.
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SpeedyApocalypseCommented:
Well, the fix for this is probably software based.  You can connect your iPhone to iTunes, then on the iPhone page, you can select "Restore."  After restoring, your iPhone will be set back to factory settings, then, you can just re-sync your iPhone from a backup and you will get all of your applications and data back on your phone.  The issue should be fixed.

If you cannot restore, hold Power for 12 seconds until your iPhone turns off (past the slide to power off slider) and then hold home as soon as your phone turns off until your screen turns temporarily white and you hear a du-du on your computer.  (You need your iPhone plugged into your computer).  iTunes will then recognize your iPhone in recovery mode, select Restore and it should restore correctly.

Good luck!  Reply back if you need any more help.
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