E-trust ITM 8.1 won't download AV updates

I'm running (testing) Windows 7 (32bit)...
Having a problem updating signatures for CA's E-Trust ITM 8.1 - basically it gets just a little bit into downloading updates, then it closes.  It gets to the same point every time (it apparently finishes downloading "masteritm_81.xml") then closes (see screenshot).

I've tried downloading from both the default location (which works for all our other machines running WinXP when I initially install the software), and from our server which all machines download from regularly.  Neither location is successful.

Also note that no firewall software is running that would block it.
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