A customer's Backup Exec is unable to update. When we log in to Backup Exec we see the following:
"Update SERVICE PACK 5 failed to install. Review Backup Exec installation log for more information"
Looking in the BE installation log, I see the following:
Symantec Backup Exec (TM) 11 for Windows Servers Patch Log : SERVICE PACK 5
04-14-2010,06:38:56 : Entering PatchSetup.exe
04-14-2010,06:38:56 : Command Line: /NAME:Service Pack 5 /UI:NONE
04-14-2010,06:38:56 : Executing GetPatchInfo.
04-14-2010,06:39:57 : This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. F:\WINNT\INSTALL\BE\Symantec Backup Exec for Windows Servers.msi
04-14-2010,06:39:57 : V-225-136: The patch failed to install. Return code: 1635 ***To search for information about this error, click here
04-14-2010,06:39:57 : Exiting PatchSetup.exe