I have WDS 4.0 installed on my Office 2007 SP2 computer (IE8, Windows XP SP2). When I try to view an email in WDS the following message is displayed: “Full preview of this item is not available unless Microsoft Outlook is running.” The preview of the message is in plain, unformatted text with no paragraphs breaks at all. However Outlook 2007 IS open and running. If I double-click the email to open it in its own window the formatting is correct. When I do the same search on an Office 2003 machine (also IE8, Windows XP SP2) the preview within WDS works correctly.
In the same vein - when I try to view a document saved on my hard drive of the Office 2007 machine I get the message “Unable to display preview” in the WDS preview pane. Again, when I do the same search on an Office 2003 machine the preview works correctly.
The exact same results happen on 3 Office 2007 computers on which I am testing Windows Desktop Search 4.0. So, it has something to do with our environment or corporate build. Any suggestions?