Mouse does not work inside a document

I have a customer that has somehow lost PARTIAL mouse control.
The mouse works  fine outside the document on the toolbar or on the desktop but inside a word document or outlook the cursor does not work, yo can only move around the document with the arrow keys!, Anyone know what they could have done?
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Joanne M. OrzechManager, Document Services CenterCommented:
See the article found here, which describes your problem.  If that is indeed the cause of the problem, then ndewing's suggestion is correct and should resolve it.
You can try this:
1)Close Word and Outlook
2) Open "regedit" (Windows Key + 'R' then type "regedit" and press enter)
3) Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\
4) Right click and delete the sub-entry "Data"
That will reset some settings and has fixed the problem for me in the past.
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Joanne M. OrzechManager, Document Services CenterCommented:
Is this just one document, or ALL documents?
Are you still having a problem or has any thing here fixed it?
InsideviewM.D.Author Commented:
Still not sure which update it was but rolling back to before the last update did the trick
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