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HP Printer appears offline even if it is working

Dear all,

I have a printer that appears offline in the 'print management' console, but it is anyway working and printing jobs. I called HP, they suggested to reinstall the driver, which I did, but no success.

The printer is an HP P4015x, the driver is the HP Universal Printing PS.

The print server runs Windows 2003 R2 Standard x64 edition with SP2.

Thank you in advance for your help
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msartoris
Asked:
msartoris
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2 Solutions
 
benharCommented:
Try turning off SNMP polling
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msartorisAuthor Commented:
Do I do this on the printer itself or can I do it from the print management console?
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benharCommented:
In the printer property settings on the server
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msartorisAuthor Commented:
Unfortunately I cannot disable SNMP because it is used by our print management team.
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benharCommented:
Is seems your print management isn't working too well for you ;)

Can you just to test?
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msartorisAuthor Commented:
I guess I could; I can't find though where in the 'Print Management' console I disable SNMP for this printer.  
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benharCommented:
Right-click the printer in your printer's folder and select Properites.  Go to the Ports tab and click Configure Port.  There you can disable SNMP.
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msartorisAuthor Commented:
I did it an it actually worked. But, I am not sure that I can leave the SNMP status disabled.
I have also the same problem with another printer queue (same printer model), but with an additional feature: there are actually two printers and the queue has the printer pooling enabled. For the pooled one as well disabling the SNMP make the queue appear as 'Ready'. But my colleagues need the SNMP status for the printer monitoring...
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David_IngledewCommented:
If the Print Management is using the SNMP then it must be working ...we presume.

The pooled queue should have no SNMP as it just has to feed a holding queue as at present.  Is the devices locked down to only communicate with specific IP addresses (i.e. the Print Managemnet solution only?) as this would block other SNMP requests.
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msartorisAuthor Commented:
The Print Management  software is just the Windows one, there are no additional tools.
The devices are not locked down to communicate with one IP only.
I now did uncheck the 'SNMP Status enabled' checkbox in the 'Configure Port' dialog and the queue does actually appear as 'ready' instead of 'Offline'.
Am I right if I assume that i have to disable the SNMP pn the pooled printers and leave it on the single ones?
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David_IngledewCommented:
Yes  -The pool printer does no accounting - it should only be accounted at time of release.

Another thought is that the SNMP name/password has been changed?
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msartorisAuthor Commented:
Not that I am aware of: is this an Active Directory account? Otherwise, where do I find it?
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David_IngledewCommented:
No it's set on the device itself - manged by gong to te devices ebage. It may be worth checkingtth the print managementeam if ths hasbeen changed from the defaut "public"
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David_IngledewCommented:
Ewww, my spelling was awful last comment! That's Wireless Keyboards for you.
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