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Websence or Untangle

Last Modified: 2013-11-16
1 physical server running Window 2008 hyperv, hosting 4 hyperv w2k3 servers, approximately 40 workstations.
I am extremly dissapointed with how difficult it is to get a live person on the phone or a call back after leaving a message with either company.

I need a solution that tracks end user activity username, ipaddress  destination url and blocks inappropirate content, and have different levels of access for different users/groups.  Cost is factor, would prefer to manage in house and not host.

At a glance  untangle seemd to be a good solution- build a system install untagle, license what components i need.
But Websence appears to the standard and comes highly reccomended.  Would need to buy or build a system with windows(more $) then purchase install configure Websence.

Im a bit agrivated with websence, due to the difficulty to contact, and then being differed to "reseller" (who doesnt answer the phone) to actually make the purchase.  

Any input or advice would be appreciated, If im am being to vague please let me know how to narrow my question down and i will award points and open a question.

TIA Seaweed

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