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How to recover deleted contacts from Outlook/ Exchange/ BES

Situation:: I have a user who we just setup on BES Express, and her personal contacts synced onto her Outlook (we use Exchange), and she deleted them from Outlook (wanting to keep her personal contacts personal) but they were wiped off her Blackberry handset then.

My question: How can I recover her personal contacts? Either using Exchange, Outlook, BES Express, or the phone itself.

What I've already triend: Restoring from Outlook using the "Recover deleted items" option under Tools, but that found nothing.
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biofishfreak
Asked:
biofishfreak
1 Solution
 
dexITCommented:
Hi biofishfreak,

Here is another EE thread that may provide you the assistance you need.
http://www.experts-exchange.com/Software/Internet_Email/Email/Email_Clients/Q_22986251.html
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Rodney BarnhardtServer AdministratorCommented:
What version of Exchange? Were the contacts on a server or a PST file? We have some users who still us PST files. You may have to do a restore from the previous backup depending on the situation.
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Hilal1924Commented:
Since you have already checked the Deleted Folder and they are not there. Your Options Include but not limited to:

1. Restore a Backup of your Mailbox and export your contacts to a PST.
2. Use a Third Party tool such as Stellar Phoenix Deleted Email Recovery (http://www.stellarinfo.com/deleted-email-recovery.htm) or Outlook recovery (www.recoverytoolbox.com/outlook_contacts_recovery.html)

Regards,
Hilal
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biofishfreakAuthor Commented:
I'm using Exchange/ Outlook 2007. We are using PST files.
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murgroupCommented:
When recovering using Outlook make sure you click on the contacts folder before going to tools and recover deleted items. If that does not work use this link to try it using owa.
https://servername/username/?Cmd=showdeleted&btnClose=1"target="blank"onclick="returnopenNew(this.href)
 
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Rodney BarnhardtServer AdministratorCommented:
OK, if the contacts were in a PST file what was backed up, like on a file share, then you could restore it to a different point. Once that is done, then connect to it and export the contacts. If the PST file was on a local disk, or not backed up, then the user is pretty much out of luck. If they were on Exchange, then depending on what you are using for backup, you could just restore the contact to the information store or restore to a recovery group and perform a mail merge.
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