I have a client running Win 7 x64 with an local USB-connected HP 2015d printer. The printer works 100% of the time in every program except one, called Medisoft. Medisoft prints 100% without issue to every other printer besides the 2015d. Sometimes Medisoft and the 2015d work, and sometimes it causes a fatal error and shuts down Medisoft. It is important that these two work together.
I've tried reinstalling the printer multiple times with a few different drivers - HP Universal PCL 5, PCL 6 - and i've tried adding a x86 driver under "Additional Drivers" as well. When this computer used to be a Win XP x86 system, this problem didn't exist.
As the tech, what other things can I try? Thanks!!!