Citrix user get message that resolution is not supported.

The attached file is the meassage that the user gets when launching an app in citrix. When i look at the users resoluiton on him PC it is 1920 x 1080. The only issue this reall causes is that i puts his citrix session in a window with a gray screen. Sometimes this causes problem moveing with in the application. Thanks in advanced for you help!
videoerr.txt
rburneyAsked:
Who is Participating?
 
LKaushalCommented:
Check this --> http://support.citrix.com/article/ctx328845

and, http://support.citrix.com/article/CTX104811 (though this is mention for Multi-monitor but settings can be used for single monitor environment also).
0
 
rburneyAuthor Commented:
I have gotten around this my adjusting the monitor resolution to a supported resolution. The use was having a hard time reading the higher resolution anyways so i guess i got around this with out diving into it to much. Thanks LKaushai your information was very valid.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.