HP Color Laserjet 4600dn Universal Print driver problems
After installing Universal print driver compatible with server 2008 r2 x64 OS I added the printer to the workstations and everything worked fine. Now I have a problem when printing several copies of a document it prints the 1st page and on the 2nd the printer stops and asks to load paper to Tray 1 even though it is not in use! and then when I press the green button to load paper from tray 2 instead of tray 1 it starts to use the duplex although I didnt choose the duplex option when I printed the document!
1) The default printing settings are to load papers from Tray 2 defined as A4.
2) The tray size in the printer is set to A4 size.
3) Settings in the printer itself are:
Menu > Printing > Default paper size=A4
Duplex=ON
Override A4/LETTER=YES/NO (tried both)
Manual Feed=OFF
> Configure Device > System Setup > Tray Behavior>Use requested tray=Exclusively
> Paper handling > Tray 2 size=A4
Tray 2 type=Plain
it seems like no matter what setting will I change (whether in the print server itself or in the printer settings in the workstation) it'll just ignore them.
ALSO, I do not understand how the rest of the Laserjet printers are able to "keep" their original native driver in the x64 server 2008 environment and if I try to install original driver for 4600 or some other printer it does not let me and then I must use the Universal Print driver which makes my life a living hell.
As you can see in photo 111.jpg I do not have an option to choose "NOT INSTALLED" for tray 1 in the "Installable Options", only in the "Form to tray assignment".
I hope someone who has experience in this matter will shed some light on this.
Thank you.
111.JPG
222.JPG
1) The default printing settings are to load papers from Tray 2 defined as A4.
2) The tray size in the printer is set to A4 size.
3) Settings in the printer itself are:
Menu > Printing > Default paper size=A4
Duplex=ON
Override A4/LETTER=YES/NO (tried both)
Manual Feed=OFF
> Configure Device > System Setup > Tray Behavior>Use requested tray=Exclusively
> Paper handling > Tray 2 size=A4
Tray 2 type=Plain
it seems like no matter what setting will I change (whether in the print server itself or in the printer settings in the workstation) it'll just ignore them.
ALSO, I do not understand how the rest of the Laserjet printers are able to "keep" their original native driver in the x64 server 2008 environment and if I try to install original driver for 4600 or some other printer it does not let me and then I must use the Universal Print driver which makes my life a living hell.
As you can see in photo 111.jpg I do not have an option to choose "NOT INSTALLED" for tray 1 in the "Installable Options", only in the "Form to tray assignment".
I hope someone who has experience in this matter will shed some light on this.
Thank you.
111.JPG
222.JPG
Mike Thomas
This is the sort of issue you have with universal/generic drivers, can you not get a specific driver for this printer for 2008? or can you move it to another (2003) print server until you can?
ASKER
The universal print drivers are the only ones available for x64 OS in the HP site...
Moving the printer to a 2003 server is not a solution.. If i'll move it to a 2003 server it'll just stay there and I wont even try to find a solution anymore..
Moving the printer to a 2003 server is not a solution.. If i'll move it to a 2003 server it'll just stay there and I wont even try to find a solution anymore..
ASKER CERTIFIED SOLUTION
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I'm pretty sure tray 1 is the manual paper tray. If the job sent to the printer requires different size paper (legal size or an envelope or something), It'll always prompt to feed paper into tray 1 - even if you disable it in the device driver (silly HP)
Have you checked the document that you are sending to verify that all the pages are formated for 8.5 x 11?
Have you checked the document that you are sending to verify that all the pages are formated for 8.5 x 11?
Also worth checking is that the server is set to UK in the regional settings - if it's US it will default to Letter!
ASKER
David_Ingledew: I will try Automatic Configuration and report back.
In regional settings the location is set to: Israel, as should.
khiggins1979: Tray 1 is indeed the manual feed tray. It happens with every document. I tried printing several copies of the same specific page, it managed to print the 1st copy but stopped on the 2nd copy of the SAME PAGE asking to load paper in tray 1, when confirmed to print from tray 2 instead of tray 1 by manually pressing the green button it started duplexing the print (Argh!).
In regional settings the location is set to: Israel, as should.
khiggins1979: Tray 1 is indeed the manual feed tray. It happens with every document. I tried printing several copies of the same specific page, it managed to print the 1st copy but stopped on the 2nd copy of the SAME PAGE asking to load paper in tray 1, when confirmed to print from tray 2 instead of tray 1 by manually pressing the green button it started duplexing the print (Argh!).
Duplex is controlled by the job normally, with an optional overide by the device.
Withing the PCL job you can control how a job is printed (i.e. page 3 & 4 from tray 3) but only if this has been coded specifically.
What options are on the device from it's panel? Some allow you to control paper types/sizes and defaults on a per tray control?
Withing the PCL job you can control how a job is printed (i.e. page 3 & 4 from tray 3) but only if this has been coded specifically.
What options are on the device from it's panel? Some allow you to control paper types/sizes and defaults on a per tray control?
ASKER
I read in HP support site that setting the MOPIER MODE in Device Settings to "Disabled" worked for some users, I tried that and indeed it solved the problem.
i hate troubleshooting printers!
I'm glad you found a solution, my college has dozens of 4600dn printers. Is that MOPIER MODE on the printer or in the device driver on your server box?
I'm glad you found a solution, my college has dozens of 4600dn printers. Is that MOPIER MODE on the printer or in the device driver on your server box?
ASKER
http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=498711
I would like to accept both my and David_Ingledew\s Automatic Configuration solutions.
I would like to accept both my and David_Ingledew\s Automatic Configuration solutions.
Thank you - If nothing else if we can offer advice which leads you to a solutions it's good. Unfortunately printers are inherantly hard and time consuming tol fix!
ASKER
MOPIER MODE in the Printer Properties > Device ettings - On the server.
ASKER
I read in HP support site that setting the MOPIER MODE in Device Settings (printer properties on the server) to "Disabled" worked for some users, I tried that and indeed it solved the problem.
Where/how do I turn on automatic configuration?
ASKER
Look at the 1st screen shot image, it's there (device settings of the printer)