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Computer turned off while updating!

Hi.

My custumer was running updates yesterday - The computer had to reboot, and he think it took long time.

He turned off the computer manually WHILE it was updating. - Stupid.

He calls me today, and tells that the computer has broken down.

The error :

When i turn on the computer it boots fine, i see the green vista loader. Then it starts up, but the screen is black and i can see the mouse curser.

Nothing else happend.

I cant start into failure mode Same problem.

I have tried to run a chkdsk /r ! Not the solution!

What can i do as the next step?

Run a repair using the install media.

ASKER

I cant use the repair tool. It tells me that there is no problem!

and you say you have the same problem in safe mode?

ASKER

Yes ! It boots up fine, but black screen with the mousecurser. Nothing happens!

Can you ruse the last known good config option?

ASKER

Noap ! No last known good config is avaible.

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ASKER

All USB devices are disconnected

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Might be worth just uninstalling the last several updates before doing anything too traumatic.

Find a working vista machine with service pack 1 installed and create a rescue boot disk and try to roll it back through system restore.

ASKER

Mastoo : ;) How to remove the last updates, when you can't get access ? ;)

Jkinwv09 : This is not an option :)

ASKER

I have formatted! Thank you!