• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 505
  • Last Modified:

Computer turned off while updating!


My custumer was running updates yesterday - The computer had to reboot, and he think it took long time.

He turned off the computer manually WHILE it was updating. - Stupid.

He calls me today, and tells that the computer has broken down.

The error :

When i turn on the computer it boots fine, i see the green vista loader. Then it starts up, but the screen is black and i can see the mouse curser.

Nothing else happend.

I cant start into failure mode Same problem.

I have tried to run a chkdsk /r ! Not the solution!

What can i do as the next step?
2 Solutions
Mike ThomasConsultantCommented:
Run a repair using the install media.
JarlKAuthor Commented:
I cant use the repair tool. It tells me that there is no problem!
Mike ThomasConsultantCommented:
and you say you have the same problem in safe mode?
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

JarlKAuthor Commented:
Yes ! It boots up fine, but black screen with the mousecurser. Nothing happens!
Mike ThomasConsultantCommented:
Can you ruse the last known good config option?
JarlKAuthor Commented:
Noap ! No last known good config is avaible.
Mike ThomasConsultantCommented:
Sounds like you might just have to reinstall the OS then i'm affriad, the only other thing I can think of is to remove ALL connected USB devices but this is a bit of a stretch.
JarlKAuthor Commented:
All USB devices are disconnected
Jackie ManCommented:
This is a famous bug of Vista, called Black Screen of Death of Vista (or KSOD).

You need to re-install Vista for your customer. KSOD is difficult to fix.

I have tried to help another member on fixing KSOD and it ended up with re-install of Vista.


If you have time to troubleshoot, try the following:-

(i) Try System Restore first - You need to download a Vista Recovery Disk or use your Vista Setup Disk to start your PC and launch system restore to go back to a restore point when there was no problem.

URL: http://www.vistax64.com/general-discussion/146356-download-vista-recovery-console.html


(ii) http://www.logicitc.com/blog/?p=102


(iii) So, have you tried the event log fix?


1. after the KSOD HD activity ended and i pressed shift for 5 or 8 times , the window came, i clicked yes.. but it hanged and freezed ..

2. i tried next time i rebooted, after clicking the shift for 5 or 8 times, the window appear, and there is a link on that window says :

Go to the Ease of Access Center to disable the keyboard shortcut

3. i clicked on that , an explorer window opens, in that window clear the link and type msconfig and run it.

4. in the selective startup ive unchecked the two options, apply restart.

5. windows started with explorer.

6. running msconfig again, enabling all under startup items and all under services, but IVE UNCHECKED THE FOLLOWING :

A. Windows Event Log.

B. Windows Event Collector.


Unbelievable.. I have renamed/replaced C:\windows\system32\winevt\logs with a SLAX Live CD on a Compaq Vista Home Premium, and its worked! I wish to thank all of you, guys, grazie mille!

Actually, I need to clean the event log from time to time (the log file can be over 1GB even for a short period of one month) as I notice that the hard disk space has been eat up by the system. Maybe, my practice has prevented me from getting into KSOD.

Have you cleared up the event log before? I think it is MS fault in designing the event log system which can screw up the PC when the event log file get corrupted.

Source: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_Vista/Q_24866518.html
Might be worth just uninstalling the last several updates before doing anything too traumatic.
Find a working vista machine with service pack 1 installed and create a rescue boot disk and try to roll it back through system restore.
JarlKAuthor Commented:
Mastoo : ;) How to remove the last updates, when you can't get access ? ;)

Jkinwv09 : This is not an option :)
JarlKAuthor Commented:
I have formatted! Thank you!
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Introducing Cloud Class® training courses

Tech changes fast. You can learn faster. That’s why we’re bringing professional training courses to Experts Exchange. With a subscription, you can access all the Cloud Class® courses to expand your education, prep for certifications, and get top-notch instructions.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now