Office 2003/2007 Blank Print/Preview

I do not have direct access to this machine, it was a question passed on by our Tech staff (that I used to work for). Below is what I do know.

A windows XP machine all caught up with updates was running an Office 2003 install with a locally connected printer (the model is unknown). This person makes flyers and such using Word. She uses a lot of clip-art in her work. Her system has been working fine for years and all of a sudden when she hits print preview, the preview will show blank. When she prints, it will print blank.

In the tech's efforts to resolve, they re-installed the printer with drivers from the manufacturer, they removed Office 2003 and installed Office 2007. The problem still exists. They can take that word document to another computer in the office that uses the same model printer and it will work fine.

The computer with the problem does not have access to any other printers.
LVL 15
MMDeveloperAsked:
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Ingeborg Hawighorst (Microsoft MVP / EE MVE)Connect With a Mentor Microsoft MVP ExcelCommented:
Hello MMDeveloper,

In Word 2003 check Tools - Options - Print tab - "Drawing Objects" should be checked.
In Word 2007 click Office Button - Options - Display - "Print drawings created in Word" should be checked.

See the screenshot for the Word 2007 setting.

cheers, teylyn


cello.jpg
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JohnBusiness Consultant (Owner)Commented:
Given what you have done, see if the problem exists in another Windows User Profile on the same machine. If not, then you would have to save, delete and re-create the user's profile. ... Thinkpads_User
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Scott ThomsonCommented:
teylyn: is correct.. try checking the printing options 1 at a time until your happy with what you print preview/print :)

happy printing
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MMDeveloperAuthor Commented:
THANK YOU! One of our techs was finally able to make it back to that computer to try that and it worked like a charm.
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