Wireless laptop client allows either letters or numbers not both

Wireless laptop client allows either letters or numbers not both

I have a user who claims when connecting at home, the client utility on her laptop (intel Proset wireless) accepts either only letters or numbers.  I have never heard anything like that.   Heard someone say that the laptop client has to be updated to accept both.  Again, never heard anything like that.  Has anyone heard of such a thing?
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Solo PascualIT SupportAsked:
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naykamCommented:
Download and install the latest proset tools, this should fix your issue.

http://bit.ly/c4BXkU

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rindiCommented:
What do you mean with this? Is this the Security Key you are talking about? If so, is that user actually using WEP? Don't use WEP, it is just about as secure as no security. A WEP key can be cracked within seconds if enough packets have been gathered by a scanner. Make your user at least use some version of WPA, and make him use a very long pass-phrase which isn't made out of any normal words. That is practically un-crackable with today's hardware and knowledge. Most routers have a built-in pass-phrase generator, use that to create it, as this will fulfill the complexity requirement of it. This pass-phrase will include letters and numbers.

WEP Keys can be entered in two formats, numerical or ASCI., and some wireless utilities only offer numerical input. The result is the same, a 26-character numerical key converts to a 13-Character ASCI key. The numerical key only takes numbers, while the ASCI key takes numbers and letters up to F.
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Solo PascualIT SupportAuthor Commented:
Thanks for your replies.
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