Launching Lotus Notes opens folder not inbox. Have tried....


One of my users gets taken into a folder she has created every time she opens Notes, instead of the inbox.

I have tried the following:

* Removing the database from workspace and adding again
* Replacing the design
* Taking the tick out of Restore as last viewed by user box
* Set to open MailFS
* Renaming bookmark.nsf (closing and opening Notes after this did not create a new one)
* Renaming bookmark.ntf (closing and opening Notes after this chucked up an error saying bookmark did not exist, so I changed it back)
* Logged into Notes as the user from my machine and went straight into the inbox
* Renamed the cache.ndk file on the user's machine (a new one of these was created when starting up Notes again)

I don't know what else to try?!

Using 6.5.4
LVL 19
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

PeteJThomasAuthor Commented:
Hey kishoreb123,

Thanks but I'd already seen that question (in fact, there's where I got the points from that I listed in my question!)

However the problem is now resolved - The step I listed in my Q "Renaming bookmark.nsf (closing and opening Notes after this did not create a new one)" obviously didn't work, but I tried it a second time and the new bookmark.nsf was created successfully and the problem was fixed.

So for anyone looking, just:

>>> Rename bookmark.nsf, close and open Notes, check that a new bookmark.nsf is created, and that should be it! If a new bookmark.nsf is not created, try restarting the machine and doing it again. <<<

Thanks for the suggestion though!


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.