Greetings all. I have a multi-site UCCM system running version 7.0.1. Currently, when calls are placed interoffice, the MoH feature works fine. We get music 100% of the time. However, when taking calls form outside the organization, there is never any MoH. Ever.
I'm putting the MoH into the system via a CD player with a USB connection directly into the UCCM box.
Could this be a gateway problem of some sort? Could certainly use another pair of eyes on this.
Many thanks in advance.