Cisco UCCM (7.0.1) Music on Hold Issue

Greetings all.  I have a multi-site UCCM system running version 7.0.1.  Currently, when calls are placed interoffice, the MoH feature works fine.  We get music 100% of the time.  However, when taking calls form outside the organization, there is never any MoH.  Ever.

I'm putting the MoH into the system via a CD player with a USB connection directly into the UCCM box.

Could this be a gateway problem of some sort?  Could certainly use another pair of eyes on this.

Many thanks in advance.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do you have multicast enabled for MOH?
If yes, are all of your routers and switches setup to handle multicast?
If no, do you have different MOH settings for different device pools?
smconsultAuthor Commented:
Actually...  we found the solution, by accident, while going over settings again yesterday.

When we upgraded from CCM 4.5 to 7, there were "migrated profiles" that were imported.  None of these migrated profiles had MoH enabled.  Once I turned MoH on for all of those profiles and did a reset, voila, MoH appeared.

So - problem resolved.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
IP Telephony

From novice to tech pro — start learning today.