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CA ARCServe Warning Error

I know this isn't BE but this is the only spot i saw sufficient.

AW0206 2010-04-14 23:12:55 Failed to generate disaster recovery files, RC=2, The system cannot find the file specified.

This is under the WMI Writer, anyone have any idea how to fix this?
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mnevoso
Asked:
mnevoso
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dovidmichelCommented:
What is the revision of ARCserve?
What is the revision of Windows?
Does this happen with one specific system?
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mnevosoAuthor Commented:
ARCserve: r12.0 Build 5454
Windows: Windows Storage Server 2008 SP2

It happens on 3 servers, Windows Server 2003, and Server 2008
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dovidmichelCommented:
First off some background info.

This is all about collecting the disaster recovery information used by the DR Option. So if you are not using the DR Option then there is no fear of data loss, just the annoyance of the warning.

The data for is collected by the Client Agent when doing a full backup. At the end of the backup the agent collects the DR data and saves it to a folder C:\Program Files\CA\ARCserve Backup Client Agent for Windows\DRINFO.
It then sends it to the ARCserve server where it is saved to C:\Program Files\CA\ARCserve Backup\DR\\.

Install SP2 at each server and system with an agent.
https://support.ca.com/irj/portal/solndtls?aparNo=RO08383&os=WINDOWS&actionID=3

If it still happens then we can proceed with the troubleshooting.

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mnevosoAuthor Commented:
The problem is i do not have a support contract with CA
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dovidmichelCommented:
So?
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mnevosoAuthor Commented:
I was able to download the package, didnt realise i just needed to create an account.  it looks like the full cd install, do you know of just an sp2 patch?
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dovidmichelCommented:
No, and that is because almost every part of the program has been updated with fixes and enhancements.
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mnevosoAuthor Commented:
ok, before i install, will it wipe out any settings or just in-place upgrade?
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dovidmichelCommented:
the installation of SP2 just updates the files, all jobs, setting, DB history, etc. are preserved.
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mnevosoAuthor Commented:
ok it is still causing the issue
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dovidmichelCommented:
Is this for the ARCserve Server?
Is the DR\ folder created?
Set the Job Engine to debug and copy here the full error message.
Quick Start>Server Admin>select server>Configuration
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mnevosoAuthor Commented:
I set it to debug, and will post the error message in the morning.
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mnevosoAuthor Commented:
AW0206             HPBACKUP               04/26/2010 11:25:52 PM 261      19       Failed to generate disaster recovery files, RC=2, The system cannot find the file specified.
AW0206             HPBACKUP               04/26/2010 10:04:30 PM 261      13       Failed to generate disaster recovery files, RC=2, The system cannot find the file specified.
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mnevosoAuthor Commented:
They are thrown from 2 seperate servers one is a SQL server being thrown from System State
the other is from a DC being thrown from WMI Filter
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dovidmichelCommented:
ah, so it happens with two remote systems, well that certainly helps to know.

The data for is collected by the Client Agent when doing a full backup. At the end of the backup the agent collects the DR data and saves it to a folder C:\Program Files\CA\ARCserve Backup Client Agent for Windows\DRINFO.
It then sends it to the ARCserve server where it is saved to C:\Program Files\CA\ARCserve Backup\DR\\.

Is this DRINFO folder created?
What does the Client Agent logs have on it?
C:\Program Files\CA\ARCserve Backup Client Agent for Windows\ntagent.log
C:\Program Files\CA\ARCserve Backup Client Agent for Windows\LOG\B*.log
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