Bluetooth Mouse will not install under Windows 7

I have a 3 month old Sony Vaio running Windows 7 and a Microsoft Bluetooth mouse. The mouse worked perfectly, but due to other problems I had to do a factory re-installation and now the mouse doesn;t work. At first Bluetooth found it, but the mouse did not work. I uninstalled it and now it won;t reinstall, saying "Adding the device failed resulting in an unknown error. The reported error code is: 0x80070015". Needless to say Sony and Microsoft blame each other!

Any idea on how I might get this device to work properly again, please?


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Chris BRetiredCommented:
Download the latest Blue Soleil - This should sort it out. Unlicenced/demo mode will be OK for a mouse.

Chris B
CunningbeefAuthor Commented:
Thanks Chris. Mouse device now identified by BS but mouse does nothing - click and move cursor fails to work. Clicking Connect or Pair does nothing, not ven an error message, so I assume BS thinks the mouse is connected and working, but it isn't !

Mouse works fine on another laptop, so not a physical problem with the mouse. Used to work, doesn't now - same old same old with MS Windows !!!

I guess I'll need to buy (yet another) new mouse and hope for the best...
Chris BRetiredCommented:
OK. If it works elsewhere, I wouldn't buy a new one yet. Try a driver refresh. In Device Manager - expand mice and other pointing devices. Remove all entries - right click and uninstall. Reboot and the devices will reinstall. May work now. If your mouse stops working as soon as you remove the entry (possible), just press the Windows key on the keyboard, right arrow to shutdown or restart and press enter.

Chris B

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CunningbeefAuthor Commented:
I eventually got this to work by installing a new mouse, which worked second time round, then reinstalling the original, which now works. Something in my OS must be corrupt, I fear.
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