"Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

One computer on an SBS 2003 network can't connect to the Internet and gets the msg in the title.

It connects to the server ok and I've cleaned out history, cookies, etc and unticked Enable third party browser extensions, as well as using the tool to check out the HijackThis log.

Any ideas.

Thanks,

Mike
mikeabc27Asked:
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optomaCommented:
Ah yes, your other thread!
Have you scanned with the others as Combofix removed entries....

Can you check out this file at virustotal, probably ok though..
c:\windows\wpd99.drv

>Anything in event viewer, under application tab for IE?

>IE8 upgrade applicable?
http://www.microsoft.com/uk/windows/internet-explorer/worldwide-sites.aspx
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crazyenglishmanCommented:
What version of IE are you running?
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mikeabc27Author Commented:
I believe it's IE6, as started as XP SP2 and can't see any signs in 7 or 8 in Add/Remove Programs.
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heideldCommented:
A little info please.
What OS, service pac, IE (Internet Explorer)version is the problem PC

In a CMD prompt, run "ipconfig /all "  does it return the proper configuration for your network? (compare to a functional PC)  try to ping the default gateway

When you say "it connects to the server OK"  is that to mean it validates your credentials at logon, allows you to connect to files/printer, and/or view html content on that server with IE?
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optomaCommented:
Run a scan with Hitmanpro + Malwarebytes. Post logfile if anything found
http://www.surfright.nl/en/hitmanpro
http://www.malwarebytes.org/mbam-download.php

If still unresolved run Combofix and post its logfile
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
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heideldCommented:
Also, are you running a fire wall, if so, which one.
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mikeabc27Author Commented:
XP Pro/SP2, IE6? not sure how to confirm IE version without it opening.
Ipconfig looks normal - DHCP enabled, It can ping gateway (firewall) and resolve DNS server by name to IP address.
It can connect to server drives, accepts creds, can't view HTML connect on the server using IE, as IE isn't working.
I did do a combofix before reading the last repiles and attach the log as requested - but still no IE.

PC1-CF.txt
pc1-hijackthis.txt
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mikeabc27Author Commented:
XP firewall and McAfee Total Protection Service, which isn't very interactive and easy to check if something within that is blocking it.
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heideldCommented:
woops, I missed your key to the title,,,  
can you log on with another account and see if the problem persists.
If it works ok with the other account, there is something up with your locally stored profile and not the PC.  If this is the case try #1 below.  If that doesn't work, then # 2 is a bit more drastic.  

1.   Try this first.
Reboot, log on with an account other than yours that is in the local Administrators group (a domain admin) go to c:\documents and settings\"your ID"\local settings\  here you will find two folders called "Temp" and "Temporary Internet Files".  Delete the contents of both.  (the reboot is key, a lot of these files will be in use and will be unable to be deleted)  Log on again as your self and try to run IE.

2.  Last Resort (drastic)
Reboot, log on with an account other than yours that is in the local Administrators group (a domain admin) back up your documents, favorites, files dumped on the desktop, and delete your profile from this machine, Reboot.  and log with your account.  move your backed up files back and reconfigure exchange.

Sometimes it is easier and quicker to rebuild a profile when there is an issue than to try find the fix
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mikeabc27Author Commented:
heideld - I'm been working through RDP on this and another PC, and one locally. Similar email/IE issues with all three. I can only log on remotely to this PC with a domain account. The original account was a new one, I have tried logging on with two other admin accounts and unfortunately get the same results, so I don't think it's a profile issue.
optoma - sorry I didn't scan with the others, shall I still try? Event viewer gives ID 1000 - faulting application iexplore.exe, version 6.0.2900.3676 (so that sorts the version), faulting module urlmon.dll, version 6.0.2900.3676, fault address 0x0003df2f. Thanks I always forget to check the event viewer for clues. Are you suggesting an upgrade to IE8 or concerned that I may be already using it?
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mikeabc27Author Commented:
I'm just going to try this and report back:
http://support.microsoft.com/kb/946627
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mikeabc27Author Commented:
No, back to the drawing board
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optomaCommented:
Error message is generic :(

Try what i mentioned above , in order :)
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heideldCommented:
One of my personal customers called with the same symptoms this evening.  After actually laying hands on his PC, I found Adobe to be the cause.  After uninstalling Reader and Flash player, it worked fine, and after reinstalling the latest versions, it still worked fine.  
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mikeabc27Author Commented:
c:\windows\wpd99.drv = 0/40 on Viruscan
Will try upgrade now.
Lots of Adobe apps on this PC inc. Reader 9.0 and Flash - removed all, did a remote reboot and still no change.

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mikeabc27Author Commented:
It couldn't complete the upgrade to IE8 with no internet connection
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UmopepisdnCommented:
Since urlmon.dll is associated with OLE, which is ActiveX (kind of), I'd turn to the ActiveX components as the first suspects:

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

You should be able to use HijackThis to remove these Browser Helper Objects from IE's environment, but uninstalling the apps may be worth trying as well.

I would also be curious to know what happened if you tried another browser.
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mikeabc27Author Commented:
All Adobe apps were deleted a couple of post ago, so no entries now.
Latest HiJack This log below.

hijackthis1004171328.txt
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optomaCommented:
Strange, ie8 usually completes regardless of net connection(on non-problematic machines!)

Any error code or log in event viewer?
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mikeabc27Author Commented:
well done Optoma, that's sorted it with IE8.
The reason it crashed before was before I hadn't turned updates off, whcih it was still trying to do in the bad IE6.
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mikeabc27Author Commented:
Upgrade to IE8 resolved the problem
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optomaCommented:
Ah, good :)
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