MS Exchange 2007 / Windows Server 2003 / Citrix

Suddenly this morning certain users cannot open MS outlook or login to their webmail.

Error Messags:

Cannot start Microsoft Office outlook.  Unable to open the outlook window.  The set of folders could not be opened.

Unable to open message store

I beleive the problem is related to their accounts and not their sessions (or local installs) because i can login to webmail on their machine (desktop) as myself and i can duplicate the error they receive when i open a webmail session on my machine with their credentials.

These user all work in a citrix published desktop environment with office 2003.

Last night we had a major power outage which cause most shutdown, i noticed that our domain controller and mail server was down.  Citrix servers (where most of these user work) started before the domain controller which caused licensing problems.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I would recommend that you start by using the Eseutil utility to check the integrity of your Exchange stores. You can find info on using the utility here:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
aneuman2930Author Commented:
Thanks for the quick response.  I logged onto the EMC and noticed that the database which handles the bad mailboxes is DISMOUNTED.  I never ran Eseutil before, does it take a long time to do an integrity check or repair?
Carl WebsterCitrix Technology Professional - FellowCommented:
Do what Jacob78 says.  Check the Exchange databases for issues and then restart the Citrix servers.
It all depends on the size of your mailbox store. You should defiantly run it since it sounds like Exchange did not have a graceful shutdown.
aneuman2930Author Commented:
Thanks for your help - we were able to run the integrity check and repair the database using the eseutil
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.