ActiveSync MobileAdmin Tool Doesn't List Devices

I have the ActiveSync MobileAdmin Web Tool running on an Exchange 2003 server with SP2.  We have no other Exchange servers or SMTP gateway servers deployed in our environment.  There are several devices connected to it running ActiveSync.  I have three iPhones, one Droid Eris (Android) and one HTC Touch Pro 2 (Windows Mobile 6.5) connected to it.  All of the phones sync just fine, so the connections are good.

When I log in to the web interface for the MobileAdmin Tool, it doesn't list any devices.  We would ultimately like to try using the remote wipe feature provided.  Any reason why the devices may not be listed?
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tomjohansonAsked:
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tomjohansonAuthor Commented:
Okay, I was able to fix it.  The problem was that the mobileadmin site was installed as an additional site and the MobileAdmin virtual directory needed to be added to the Default Web Site with the correct settings.  I did an export of the one that was installed incorrectly and created a new virtual directory from that file in the Default Web Site and voila, she works!

Reinstalling would have just recreated the incorrect site again or (worse yet) would have created yet another entire site.
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Shreedhar EtteCommented:
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tomjohansonAuthor Commented:
Thanks for the link but I have already gotten that far with the exception of being able to remote wipe a device.  My devices simply aren't listed there.  There also are no transaction logs listed.  That article doesn't touch on either of those points.
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Shreedhar EtteCommented:
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tomjohansonAuthor Commented:
Just to show you what I'm seeing when I try to lookup a user's devices.


remotewipe.jpg
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tomjohansonAuthor Commented:
I'm not sure that article pertains to my situation as there are known issues with SBS 2003.  I am running Windows Server 2003 R2 Standard.
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Shreedhar EtteCommented:
Hi,

Refer this article:
http://support.microsoft.com/kb/916960

It should fix the problem.

Shree
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leohleeCommented:
Hey Tom, I know this is old, but can you help me with my problem? I think i have the same issue where multiple iphones, droids are connecting/syncing fine, but my https://<servername>/mobileadmin webpage doesn't list any devices.

Not clear on exactly what you did to fix your problem.
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