I administer our company's intranet and we force our users to use FireFox for their browser.
I've had many complaints about the way FireFox handles different file types we link to on the site. Most of the complaints are relating to Word/Excel documents. For example, say they click on a Word document. FireFox will ask you what to open the document with. You hit the dropdown and select "other". Choose winword.exe and check the checkbox for "do this automatically". Then you do the same process for an Excel document on the site. So now you've told FireFox to open both word and excel documents with their respective programs. Well then if you go back in and try to open a Word document, FireFox will suggest Excel to open it and Word won't be in the dropdown. You have to go back to the "other" option again and re-locate Word...basically repeat the process each time. The only thing it does automatically is remember the last file extension association you used.
How can I make it so if a user downloads a Word or Excel document, FireFox opens it up in the correct program automatically? Or at least have the correct program in the dropdown list and not have to re-locate it each time you go from one file type to another?