Strange Printer Issue

I'm having an issue with 2 separate XP SP3 workstations on a Windows 2003 domain printing to a Canon Imagerunner 3235.

The printer is a networked shared Canon Imagerunner 3235 all the other workstations in the office can print no problem to this printer.

The troubled 2 workstations can see the printer, they have permission to print to the printer, they can even send to the printer and it clears the print queue like it printed, but the problem is the printer turns on and it gears up to print but nothing comes out.

I've checked the event log on the computers and there isn't any errors or warnings. I've check the log on the Canon Imagerunner 3235 and it logs the transaction but states 0 of 0 sheets printed. I've downloaded the most current Canon's PS3 drivers for the printer and replaced them on these two workstations, I've also logged in as administrator and tried printing without success. These workstations can print to other network shared printers in the office no problem just not the Canon.


Any ideas?
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ekaleAsked:
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EpicErrorCommented:
Also verify you have purchased the optional PS driver license and is installed onto the copier.

On canon digital copiers these features must be purchased in the form of license keys that are installed on the copier and activate the driver support.  The standard driver included is UFRII.  PCL or PS drivers would be optional add ons.
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IntegrityOfficeCommented:
I would recommedn that you open the printer window. Delete the printer, then click the word printer and go tto the server properties choose the driver tab and ensure that all the entries are removed for this printer, reboot and then re install and try again.
I would also check your port, are you printing through a server que or directly, ifgoing through a servedr que try setting the port to be the IP address of the printer.

Update with your findings.
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ekaleAuthor Commented:
Thanks for the recommendation, but I already tried removing the print drivers from the server properties and then I rebooted the system before I tired again. I also double checked the IP address of the port used to connect the printer and everything seems fine.
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IntegrityOfficeCommented:
Have you changed it from LPR to RAW and point it to the que name rather than the 9100 port?
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EpicErrorCommented:
Do the other workstations print via PS driver?
Have you tried using the standard UFRII print driver?
What was the outcome?
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IntegrityOfficeCommented:
Ah I think I have an idea. I had this, I knew I had it with some copier thing, I hope this is the answer, there is a password on the copier and you have to go to the printer driver properties and click through a few tabs and you will find the setting and enter the username and password and then you will find it prints.
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ekaleAuthor Commented:
I'm scheduled to go back to the clients this coming Wednesday afternoon 04/21/2010. I'll let everyone know how this progresses and if anyone's suggestion help solve the problem. Thanks
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EpicErrorCommented:
The password will be the problem only if Department ID is enabled on the copier. If that is the case you would enter your ID in the print driver properties on the workstation.
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ekaleAuthor Commented:
They in fact didn't have the license for the PS driver. I was told to use the PS driver from the owner, but I instead used the UFRII and it printed without a problem.

Thanks very much.
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