New SATA DVD-RW seen as CD-ROM

Today I removed two EIDE DVD drives from my computer and replaced them with one SATA DVD-RW. ( Samsung SH-S223C)
The problem now is, that the SATA drive is seen as only being a CD-ROM.
I tried uniinstalling drivers and reinstalling. Tried uninstalling device and then doing a hardware scan, neither had any beneficial effect.
I did try going into the registry with a fix I found where you remove filters from registry entry, no luck.
When I was in the registry I did notice that there were entries below the original one... see pic.
I was tempted to delete them and reboot, but thought that it would be a good idea to seek guidance on that.
I am running Windows 7 64-bit Home Premium
So, any helpful advice would be appreciated.

David
LVL 8
davidlevans13Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

davidlevans13Author Commented:
The screen shot of the registry entries...  tho 000, 001, and 002 are the ones I wanted to delete, but didn't yet
Registry.JPG
0
Ivano ViolaSystem AdministratorCommented:
I would start with updating the firmware of the DVD-RW drive.

http://www.firmwarehq.com/Samsung/SH-S223C/files.html

Let's see how that goes. Let us know.
0
davidlevans13Author Commented:
Thanks for the suggestion ivanoviola, but when I try to run the firmware update I get a weird notice that pops up in front, and it is cut off so I can't close the warning ( see pic). Very weird glitch.

TSDNW.JPG
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

davidlevans13Author Commented:
Further to that last post which I accidentally pressed Enter on....   I can grab that warning ( click mouse and drag) it around the desktop but I can't get it to close and that prohibits doing anything to underlying installer. When I try to click on underlying installer, I just get the big error DING.
bummer
0
Ivano ViolaSystem AdministratorCommented:
0
Ivano ViolaSystem AdministratorCommented:
Sorry, the above link is a dead-end. This will work:

http://www.techspot.com/drivers/driver/file/information/13477/

Hopefully this fixes the problem!  :)
0
davidlevans13Author Commented:
Okay, that link worked but I think the problem was me not having sense to install it in my Admin account...  I don't usually use my admin account because others use my machine sometimes, and I thought I could just right-click and do the run as Administrator, but that wasn't sufficient.
So.... it did update the Firmware according to Astra32.
I am going to remove it and reinstall it again... back shortly.
0
davidlevans13Author Commented:
I have come back from re-boot, and it is still a CD-ROM... hmmmm..
At the very least I now have the latest firmware on my device, thanks for that.
0
MereteCommented:
Hi David
 back to square one
ref to>
removed two EIDE DVD drives from my computer and replaced them with one SATA DVD-RW.
 ( Samsung SH-S223C)
DVD roms are plug and play so you shouldnt need to install drivers for them but things can go wrong
Before you install the new sata remove all other USB devices and uninstall your burning software such as Nero or Roxio.
The plug in your new sata drive
reboot into your bios and take a look to see if your new sata drive is regestered in there
Re-install your Nero or Roxio
Is this a desktop?
Do you have the sata cable connected seated tightly to the motherboard?
Connect 1of the black SATA power cable stemming from your power supply to the power port on the back of your DVD drive.
 Run a SATA data cable from a SATA port on your motherboard to the SATA data port on the back of your DVD drive.
0
davidlevans13Author Commented:
Hi Merete,
I went through and double checked my connections etc, all tight. I checked my BIOS and the device is recognized and seen.  Upon rebooting, the device is recognized again as a CD-ROM in Disk Management. I can use it to play music CD, and I even booted to a Linux Live CD with it...

Just not seen as DVD Writer.
huh...
But thank you for the suggestions.
0
Chris BRetiredCommented:
The problem if this is an older model board is likely that the bios was created before sata dvd writers came along. The oldest sata boards would only recognize hard drives in the sata ports. A bios update may fix it if there is one available. Board make and model?

Chris B
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
davidlevans13Author Commented:
Hi Chris,

The Board is made by Foxconn, model Acer FC51GM, and I never considered that problem of the BIOS not recognizing a SATA DVD writer...

Unfortunately there is no BIOS update available for this board.  I may have assumed too much when I bought this DVD writer...
The only BIOS I have ever seen for this board is the one it came with R01-B2.

huh...  
0
davidlevans13Author Commented:
I don't know if it is relevant to the problem at hand, but this is the information provided by Astra32 about the SATA DVD Writer.


Astra32-Disc-info.JPG
0
Chris BRetiredCommented:
Some discuusion on versions here - http://forums.guru3d.com/showthread.php?t=181440
but without certainty it is indeed risky. Don't know whether a pci sata card would be a solution, but perhaps. For transfer speed you would want sata II - one here - http://www.satacard.com/. Just an example, not a recommendation. It does however support DVD/RW.

Chris B
0
davidlevans13Author Commented:
Hi Chris,
I was just reading through that very article, and for a brief moment contemplated doing a BIOS flash....  but that seems pretty risky and other than this SATA DVD problem my machine is running quite well. I have 2 OS's tied to this setup and the idea of bricking my board is too expensive and hard to bear.
As for the SATA card... I imagine that could work, but unless there is a way to adjust the registry or something simple, I am thinking that I will just take this unit back to the computer store and plead ignorance and ask for an exchange for an IDE DVD writer.
The only reason that I got the SATA drive was that I was trying to keep up with things, in that I could transfer this to a new rig in future.
Thanks for the suggestions...  I may just go the easy route although I do love these mystery tours through computer land.
0
Chris BRetiredCommented:
No problem. Always fun.

Chris B
0
MereteCommented:
Just add those regestry keys I think just indicate the slots available on the mainboard

Have you tried logging in as the administrator since this is Windows 7 64-bit Home Premium
Often times installing Nero or your DVD software will assist to find the corect drive
Did you get a setup disc with this drive? It will have a DVD decoder and dvd burning software
What do you see in the device manager?
0
davidlevans13Author Commented:
I did not receive any software with the disc... is OEM.
I tried many things while signed in under Administrator, but disk just is not recognized as DVD drive.
It will function as a CD-ROM but will not read DVD or write CDs....
I think I am just going to return it for an IDE drive tomorrow.
I do not have any extra burning software installed. Just the Windows stuff and Windows Media Player and iTunes.
Before I do too many headstands, I think I will just go back to IDE.
But thanks for the suggestions.
0
davidlevans13Author Commented:
Taking the drive back, and getting an IDE drive.
0
wyliecoyoteukCommented:
This is quite a common issue with 7, it seems.
I have a similar issue on my dell laptop after upgrading to 7, it has a DVDrom/CDwriter combo drive.
Windows insists that it is a CDrom drive, there are no drivers other than the built in windows ones.
However, it reads DVDs, and Imageburn correctly detects it and happily burns CDs!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.