HP photosmart printer won't feed heavy stock

I have some 69 lb. glossy photo stock, but my HP PHotosmart won't feed the paper to print.  It picks it up and takes it in, but then it won't advance to the print heads.

Does anybody have a 'trick' to get this to work?

CW++
Charlie WestonAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
The stock you specify is at the very top end of what these printers will take. Thickness bears into the situation as well. Two things: (1) the documentation I read said overly heavy or thick paper can damage the printer, so take care; and (2) try thinner paper to see if that works. ... Thinkpads_User
BorfordCommented:
What is the model of this printer and please describe the stock you are using? Photo paper? Card stock? How old is the printer and what have you tried to resolve the issue?

Brian
Charlie WestonAuthor Commented:
This is 69 lb glossy photo paper I got at Costco.  It used to work, but recently has been a problem.

:Printer is HP Photosmart 3150.

C
C++ 11 Fundamentals

This course will introduce you to C++ 11 and teach you about syntax fundamentals.

BorfordCommented:
8.5 by 11? Loaded glossy side down?
Remove the power cord and the rear cover. The rear rollers in the back of the machine should turn freely upwards from the back. Clean these rollers with a low lint rag or a coffee filter dampened with water only. DO NOT use alcohol, that will dry the rollers and harden them. These are the main drive rollers that push the paper the rest of the way through the printer after the pick rollers push the paper into them. If this doesn't work and there is a physical problem with the printer and it is out of warranty, call tech support and ask for a trade up. You can get a replacement printer when you trade it in lower that store prices.

Brian
c00246512-1-.jpg

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Charlie WestonAuthor Commented:
Tried all the cleaning recommendations, but still won't feed.

Guess this printer is trash.

Big disappointment.
Charlie WestonAuthor Commented:
No sense beating a dead horse...
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.