HP photosmart printer won't feed heavy stock

I have some 69 lb. glossy photo stock, but my HP PHotosmart won't feed the paper to print.  It picks it up and takes it in, but then it won't advance to the print heads.

Does anybody have a 'trick' to get this to work?

Charlie WestonAsked:
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JohnBusiness Consultant (Owner)Commented:
The stock you specify is at the very top end of what these printers will take. Thickness bears into the situation as well. Two things: (1) the documentation I read said overly heavy or thick paper can damage the printer, so take care; and (2) try thinner paper to see if that works. ... Thinkpads_User
What is the model of this printer and please describe the stock you are using? Photo paper? Card stock? How old is the printer and what have you tried to resolve the issue?

Charlie WestonAuthor Commented:
This is 69 lb glossy photo paper I got at Costco.  It used to work, but recently has been a problem.

:Printer is HP Photosmart 3150.

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8.5 by 11? Loaded glossy side down?
Remove the power cord and the rear cover. The rear rollers in the back of the machine should turn freely upwards from the back. Clean these rollers with a low lint rag or a coffee filter dampened with water only. DO NOT use alcohol, that will dry the rollers and harden them. These are the main drive rollers that push the paper the rest of the way through the printer after the pick rollers push the paper into them. If this doesn't work and there is a physical problem with the printer and it is out of warranty, call tech support and ask for a trade up. You can get a replacement printer when you trade it in lower that store prices.


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Charlie WestonAuthor Commented:
Tried all the cleaning recommendations, but still won't feed.

Guess this printer is trash.

Big disappointment.
Charlie WestonAuthor Commented:
No sense beating a dead horse...
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