Cannot logoff/shutdown/restart

Hey Guys,

Using XP Pro in a server 2003 r2 domain. After logging into one of the domain computer which was a brand new install (a brand new computer as well), installed all the software which all of our computer have...

So after logging into the computer for like five minutes, I cannot log off/shutdown/restart...everytime I try on of these options, it logs a "user32" error log in the event viewer.
We are using Symantec Endpoint protection 11 with the latest build.

Please help
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Glen KnightCommented:
Can you try the User Profile Hive Cleanup Service which you can download from the Microsoft site here:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ShivtekAuthor Commented:
I did install that. Do I need to do anything after installing or it automatically runs?
Glen KnightCommented:
It runs as a service so once you have installed it just restart.
Determine the Perfect Price for Your IT Services

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden with our free interactive tool and use it to determine the right price for your IT services. Download your free eBook now!

ShivtekAuthor Commented:
No that doesn't seem to fix it.
Shreedhar EtteCommented:

Perform a malware scan using Malwarebytes' Anti-Malware.

Hope this helps,
Glen KnightCommented:
In that case unintall Symantec and see if that helps.
This sort of issue is normally caused by something not closing down Properly when you try to logoff/shutdown
This kb points exactly on Symantec as the source of the problem.
Have you already read this?
Try removing Symantec to see if this gets rid of the problem. Can you go into Safe Mode?  If so try to go into msconfig and load basic drivers and apps only.  Also I have in the past copied the user32 file from another working OS onto the computer that is having the issue.  You can do this using WINPE and a USB flash drive. WinPE is an OS that you can boot from a CD, doesnt install anything onto your computer at all..  what it does is allow you to manage files on your windows OS when you normally can't due to the file being locked or in use from loading the windows operating system.
The culprit is 100%  Symantec Endpoint protection 11 . As on some pc there is exactly the same problem after uninstalling the Symantec Endpoint protection 11 every think is fine again
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.