Cannot logoff/shutdown/restart

Hey Guys,

Using XP Pro in a server 2003 r2 domain. After logging into one of the domain computer which was a brand new install (a brand new computer as well), installed all the software which all of our computer have...

So after logging into the computer for like five minutes, I cannot log off/shutdown/restart...everytime I try on of these options, it logs a "user32" error log in the event viewer.
We are using Symantec Endpoint protection 11 with the latest build.

Please help
Who is Participating?
Glen KnightConnect With a Mentor Commented:
Can you try the User Profile Hive Cleanup Service which you can download from the Microsoft site here:
ShivtekAuthor Commented:
I did install that. Do I need to do anything after installing or it automatically runs?
Glen KnightConnect With a Mentor Commented:
It runs as a service so once you have installed it just restart.
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ShivtekAuthor Commented:
No that doesn't seem to fix it.
Shreedhar EtteCommented:

Perform a malware scan using Malwarebytes' Anti-Malware.

Hope this helps,
Glen KnightCommented:
In that case unintall Symantec and see if that helps.
This sort of issue is normally caused by something not closing down Properly when you try to logoff/shutdown
frzsomborConnect With a Mentor Commented:
This kb points exactly on Symantec as the source of the problem.
Have you already read this?
MisterTechConnect With a Mentor Commented:
Try removing Symantec to see if this gets rid of the problem. Can you go into Safe Mode?  If so try to go into msconfig and load basic drivers and apps only.  Also I have in the past copied the user32 file from another working OS onto the computer that is having the issue.  You can do this using WINPE and a USB flash drive. WinPE is an OS that you can boot from a CD, doesnt install anything onto your computer at all..  what it does is allow you to manage files on your windows OS when you normally can't due to the file being locked or in use from loading the windows operating system.
pankusareenConnect With a Mentor Commented:
The culprit is 100%  Symantec Endpoint protection 11 . As on some pc there is exactly the same problem after uninstalling the Symantec Endpoint protection 11 every think is fine again
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