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Shivtek

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Cannot logoff/shutdown/restart

Hey Guys,

Using XP Pro in a server 2003 r2 domain. After logging into one of the domain computer which was a brand new install (a brand new computer as well), installed all the software which all of our computer have...

So after logging into the computer for like five minutes, I cannot log off/shutdown/restart...everytime I try on of these options, it logs a "user32" error log in the event viewer.
We are using Symantec Endpoint protection 11 with the latest build.

Please help
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Glen Knight
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Shivtek

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I did install that. Do I need to do anything after installing or it automatically runs?
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ASKER

No that doesn't seem to fix it.
Hi,

Perform a malware scan using Malwarebytes' Anti-Malware.

Hope this helps,
Shree
In that case unintall Symantec and see if that helps.
This sort of issue is normally caused by something not closing down Properly when you try to logoff/shutdown
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