Getting Spooler Subsystem error when printing through word or excel

Every time my customer prints to their hp c7280 printer (all in one) through word or excel  (doesnt seem to happen at all in notepad)  an error pops up. "Spooler subsystem app has encountered a problem and needs to close" I noticed before that the spooler service would not stay running.  I deleted the contents of the printer and driver folder in system32, and that seemed to take care of the problem with the spooler service not staying running.  But the problem with printing still remains. I tried to get a different driver from HP for the printer but had a hard time finding an older one. I did find an expert IT install that said that it was version 9.0 (but that could be on the Expert installer)
MisterTechAsked:
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edbedbCommented:
Try using this Microsoft Fixit for print spooler problems.
http://support.microsoft.com/gp/printing_problems
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MisterTechAuthor Commented:
I just downloaded that 20 minutes ago.. tried it and it didn't work. Right now i am trying to do a repair ( its windows xp pro ) through the windows install procedure, Im using that repair feature (not the command line one).  Hopefully this will fix it .  I'll let you know
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edbedbCommented:
If the repair install doesn't work try reinstalling the printer drivers. If it's still a no go I would do a repair install of Office.
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MisterTechAuthor Commented:
I already tried reinstalling the drivers that are provided on HP's site.  I did a over the top install of Office. I'll Uninstall Office and do a fresh install if the repair doesnt work.
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MisterTechAuthor Commented:
Just did the repair and now when it boot up for the first time, its giving me an RPC error after it found the attached hp printer.  so i think the root of the problem is the RPC service.  But like i said I just did a repair from the windows xp pro cd
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MisterTechAuthor Commented:
I rebooted the machine and the RPC error went away.  I printed off the word document just fine. Then i printed off the excel document and got the spooler subsystem app has crashed error.  
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frzsomborCommented:
Have you tried this?

Go to Start / Run and type in "services.msc" without quotation marks, then press Enter or click OK.

In the window that opens (Services) look for "Print Spooler" on the right

Right-click "Print Spooler" and select "Properties".

Click on the "Recovery" tab and change all 3 drop-down boxes to "Restart The Service".

Make sure the 2 text boxes underneath say "1" in them.

Click Ok until you are back at the Services window, close it and you're good to go.

Go back into the properties of the "Print Spooler" tab and be sure to click Start to restart the Print Spooler service and it will restart the service immediately.

The Print spooler depends on the Remote Procedure Call (RPC) service. Is this service disabled? Go to services.msc look for RPC. Check state: Automatic

Reboot.
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MisterTechAuthor Commented:
when i go into the rpc service all the options for start or stop and to set  it to automatic are greyed out.

I'll reboot and see if it comes back
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MisterTechAuthor Commented:
Still happening.  I took the document to another machine and it printed just fine.   I was able to print another excel document that i just made that had just a few lines of words on it . I  was able to print a word document.  But every time i print this excel document that spooler subsystem error pops up .  And I cant delete it from the print queue.
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edbedbCommented:
Can you try copying everything from that excel document, close it then paste it into a new excel doc then try to print?
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frzsomborCommented:
How about doing a system restore to a date that is before the problem first occurs?
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frzsomborCommented:
I've also read about that the Dcom Service needs to be running.
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MisterTechAuthor Commented:
I read that a lot of people are having problems with office 2007 and that particular printer.  I am going to use the 990c drivers for this c7280 printer.  I read somewhere that that is a workaround.  But neither MS or HP is willing to put out a fix.
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MisterTechAuthor Commented:
I installed the 990c drivers and everything is working fine now.  
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