RonaldZaal
asked on
HP touchsmart IQ820 problems
Hello (HP) experts.
A friend just gave me a hp IQ820 because he can not live with it. It freezes, won't restart and won't work for him.
And yes, he just gave it to me, nice huh !
Full specs link to HP :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01632809&tmp_track_link=ot_faqs/top_issues/en_us/c01632809/loc:3&lc=en&dlc=en&cc=us&lang=en&product=3862505
I'm done updating W7 64b, all HP update progs and i tested all hardware things incl mainboard with the pc docter integrated test software, no errors anywhere.
My main problem at the moment is that when watching TV the pc freezes, sound goes stuttering and hard reboot, reboot reboot is needed as it won't restart correct. ( windows keeps loading on screen but no end result )
I found out that after removing the power for half an hour and doing first a diagnostics check it reboots correctly.
Sometimes the F9 diagnostics tell me hard drive failure is imminent.
One problem i keep reading on the net is that of overheating and hard disk failure.
What to do ???
Change the HD ? F9 diagnostics told me once the HD is going to crash but even extended SMART test with pc docor goes fine.
Change the RAM ? No problem detected by pc-doctor but maybe....
Change the video card ? Maybe the TV card ?
The strange thing is that the pc did run correctly for 2 days and 5 min ago suddenly froze again.
As I'm not sure how to continue maybe an expert on this forum has had some similar strange things..
(sorry if this Q is a bit vague, i have no experience with these kind of pc's and it's a very nice machine but i don't understand much of it yet.)
A friend just gave me a hp IQ820 because he can not live with it. It freezes, won't restart and won't work for him.
And yes, he just gave it to me, nice huh !
Full specs link to HP :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01632809&tmp_track_link=ot_faqs/top_issues/en_us/c01632809/loc:3&lc=en&dlc=en&cc=us&lang=en&product=3862505
I'm done updating W7 64b, all HP update progs and i tested all hardware things incl mainboard with the pc docter integrated test software, no errors anywhere.
My main problem at the moment is that when watching TV the pc freezes, sound goes stuttering and hard reboot, reboot reboot is needed as it won't restart correct. ( windows keeps loading on screen but no end result )
I found out that after removing the power for half an hour and doing first a diagnostics check it reboots correctly.
Sometimes the F9 diagnostics tell me hard drive failure is imminent.
One problem i keep reading on the net is that of overheating and hard disk failure.
What to do ???
Change the HD ? F9 diagnostics told me once the HD is going to crash but even extended SMART test with pc docor goes fine.
Change the RAM ? No problem detected by pc-doctor but maybe....
Change the video card ? Maybe the TV card ?
The strange thing is that the pc did run correctly for 2 days and 5 min ago suddenly froze again.
As I'm not sure how to continue maybe an expert on this forum has had some similar strange things..
(sorry if this Q is a bit vague, i have no experience with these kind of pc's and it's a very nice machine but i don't understand much of it yet.)
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SOLUTION
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ASKER
thanks again for explaining so clearly
>> the known "clack" or "tick" sound. < < that is typical for a disk that can't read the sectoring info, so the heads move, and finally bump into the head stop; then it tries again...
so yes, it is aa disk that must be replaced !
so yes, it is aa disk that must be replaced !
ASKER
I finally got spinrite and started the system with a boot cd.
Spinrite stops after 29% and the hard disk make s the known "clack" or "tick" sound.
I really don't understand as windows normally boots well..... Maybe this is just HP magic which i don't understand.....
I will change the HD and hope that this will help.
Many thanks for great help and pointers. Pls allow me to split points.