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akivashapiroFlag for Afghanistan

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VSS Failure Question

I have MS Exchange 2007 running on Windows Server 2008 R1. I have Symantec BackupExec 11.5 running on another server running Windows Server 2003 SP2. The backup failed reporting Catastrophic Failure (see below).

The following day, it ran OK.  Several days later, the same problem.

Please let me know if you know what this problem is and how to prevent it from happening sporadically.

Thanks.

----------- RELEVENT LOG DATA ---------------

Job ended: Wednesday, March 31, 2010 at 2:00:08 AM
Completed status: Failed
Final error: 0x8000ffff - Catastrophic failure
Final error category: Other Errors

For additional information regarding this error refer to link V-79-32768-65535

Errors
Backup- BACKUPV-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Microsoft Volume Shadow Copy Services (VSS) snapshot provider returned the error: "Catastrophic failure". To make sure that the VSS is not disabled and can be started, click Control Panel, and then click Administrative Tools. Open the Services, and start Volume Shadow Copy. Check the Windows Event Viewer for details.


 
Avatar of Shreedhar Ette
Shreedhar Ette
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Hi,

Refer this article:
http://seer.entsupport.symantec.com/docs/278273.htm

Also update the Backup Exec with the latest updates.

Hope this helps,
Shree
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ASKER

Hi Shreedhar,

This is helpful, thanks. I do have all hte proper software and licenses installed on the target machine. What I still don't understand, however, is why it would happen sporadically.

Thx -
Is there a way to check an event log to see when VSS was started/stopped?
ASKER CERTIFIED SOLUTION
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oztrodamus
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Thanks for the info. I'm new to the comany, so I have inherited 11.5. I plan on upgrading soon.