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Event ID 12289 VSS AOFO failing before BE 12.5 executes

recieve the following event log error:

Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{d774319f-1914-11df-a00a-806e6f6e6963} - 0000015C,0x0053c008,00F9E848,0,00F9D840,4096,[0]).  hr = 0x80070057.

   Processing EndPrepareSnapshots

   Execution Context: System Provider

Here is the BE 12.5 error as well:

 AOFO: Initialization failure on: "C:". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
V-79-10000-11217 - VSS Snapshot error. The Microsoft Volume Shadow Copy Service (VSS) snapshot failed. Make sure that all provider services and tasks are running. Check the Windows Event Viewer for details.

Whitepaper on symantec's site us "useless!"

Anyone have a resolution? Please advise.
1 Solution
Shreedhar EtteCommented:

- Post the output of the vssadminlist writers
- What is the status of the MS Software Shadow Copy Provider and Volume Shadow Copy services?
- Any other VSS error events observed on the server?
- Does your Backup Exec is updated with latest service packs and hotfixes?
- Any other VSS aware backup application running at the same time?

brettschwartzunibankAuthor Commented:
helped, thanks
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