Notes 8 basic - no IM users listed - see attached image


IM is working but no users are listed in the 'instant messaging contact list' ('<unavailable>' is shown)

Pls see attached.

I've monkeyed for a wile and can't figure this out. Pls help..

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I think probably you haven't add contacts in same time for which follow the following steps

Adding IBM Lotus Sametime contacts

IBM® Lotus® Sametime® contacts are displayed in your sidebar contact list. You can add contacts to your contact list from any of your instant messaging communities at any time.
Each Sametime contact you add must be associated with a personal group. You cannot add Sametime contacts to public groups.
Note: If the capability is available to you and you add an external contact, such as someone who is a member of a public instant messaging server, you might not be able to view the contact's status information or start a chat with them until the contact has given you permission. After they do, you can view their online status and chat with them.

   1. Click File > New > Sametime Contact. Your system administrator determines which fields to display in the New Contact dialog box.
   2. On the Lookup Name tab, for the Community field, if more than one community name is displayed, select the community to which the contact you are adding belongs. For example, if the contact you are adding works at your company, select your company's corporate directory community, such as
   3. To add an internal contact, follow these steps and then go to step 4:
         1. For the User name field, type one or more letters of the name of the contact you want to add.
         2. Click Lookup to show matches with what you type.
         3. If more than one name is displayed, select the name of the contact you want to add.
         4. Click Add.
      You can also click the Browse for Name tab, if it is available, to search for names from an alphabetical list, based on the letters that you type.
   4. To add an external contact, follow these steps:
         1. On the Lookup Name tab, select Add external user by e-mail address.
         2. In the E-mail field, enter the full e-mail address of the contact, for example,
         3. In the Provider field, if this field is available, select the public instant messaging service to which the contact you are adding belongs.
   5. Optional: In the Nickname field, you can type a unique name for this contact. The nickname is displayed only in your contact list, not in other people's contact lists.
   6. You must associate this contact with an existing group or a group that you create. Do one of the following options.
          * To associate this contact with the group that is displayed in the Add to group field, go to step 8.
          * To associate this contact with another existing group, click Change and select a group from the list. Go to step 7.
          * To create a new group, click Change and type the name of a new group for this contact in the Create a new group field. Go to step 7.
   7. To keep the new group on the same level, click OK. To indent the new group under an existing group in the contact list, click Add as a subgroup to selected group above and select the name of the group under which the new group will be displayed. Then click OK.
   8. Click Add.
ajosephsonAuthor Commented:
I think the Basic Client is different

As menu item "File > New > Sametime Contact" doesn't exist - see attached 'NoSametimeMenu'

Also, nothing happens when 'add to instant contact' is clicked - see attached 'addinstant.jpg'

Thanks fot the help.. I really need to get this fixed..

what i have posted is for the same version which you are using. Did you tried by manually adding the contacts with there email ids in the list or are you sure that there are users who are using the sametime server as well.

The place in bottom where "I m active" is written open that menu and try to add contacts  Or for further reference see the link below$FILE/STU751Trial.pdf$file/STU8trial.pdf

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.