Thunderbird email missing
Hi
I have a client who's Thunderbird email suddenly disappeared, as when they logged in one morning, Thunderbird asked them to create a new account. I would like to be prepared in finding a solution to their problem, and the only other listing i saw was 5 years ago, and I;m certain on another version.
Below is a listing of answers to questions i asked them to detail:
1) Thunderbird Version 2.0.0.25 pr (20100408)
2) The first instance of missing email was after a reboot. When opening Thunderbird, the Wizard came up to set up and new account/profile. After that was done, all the old folders and emails did not appear (but those on the server were downloaded).
3)Used the ImportExportTools extension to try to reimport the folders and mail. However, this did not work. The extension, which is an addon to Thunderbird, can be found here:
http://www.nic-nac-project.org/~kaosmos/mboximport-en.html.
The client also followed the instructions under Is your profile intact? found here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared
Apparently, Thunderbird does seem to have a problem with disappearing profiles.
Any additional ideas to locate and recover the lost email will provide a great assist.
Thanks!
ark
I have a client who's Thunderbird email suddenly disappeared, as when they logged in one morning, Thunderbird asked them to create a new account. I would like to be prepared in finding a solution to their problem, and the only other listing i saw was 5 years ago, and I;m certain on another version.
Below is a listing of answers to questions i asked them to detail:
1) Thunderbird Version 2.0.0.25 pr (20100408)
2) The first instance of missing email was after a reboot. When opening Thunderbird, the Wizard came up to set up and new account/profile. After that was done, all the old folders and emails did not appear (but those on the server were downloaded).
3)Used the ImportExportTools extension to try to reimport the folders and mail. However, this did not work. The extension, which is an addon to Thunderbird, can be found here:
http://www.nic-nac-project.org/~kaosmos/mboximport-en.html.
The client also followed the instructions under Is your profile intact? found here: http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared
Apparently, Thunderbird does seem to have a problem with disappearing profiles.
Any additional ideas to locate and recover the lost email will provide a great assist.
Thanks!
ark
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SOLUTION
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Marc Z
Also, very important. Make sure TB is closed and not running in the background, while you are working in the Profile folder(s)
ASKER
The solution was simole, as it turned out. Somehow, when the user created a new profile to replace the missing one, it created an empty directory structure to occupy it. I simply pointed the profile to the existing old data set, which after TB restart, opened as if nothing had happened, and followed up by importing the emails that had populated the other profile's data that was in use for a few days.
Thanks for your prompt and helpful input.
Thanks for your prompt and helpful input.