WSUS 3.0 SP1 x64 not downloading updates, The Content directory 0 KB

Hi All,

I'm having problem with my WSUS 3.0 SP1 server which i install in my Windows Server 2003 Std R2 SP2 x64 edition, it seems that the WSUS directory is always 0 KB (empty) even though the synchronization process still working every week.

I've type the proxy credentials in the console Options | Update Source and Proxy Server | Proxy tab. and check the "Allow basic authentication" too.

I've tried "proxycfg -u" comes back fine and it doesn't seems to work as the directory is still 0 KB in size.

Can anyone shed some light in this matter please ?


Who is Participating?
DonConnect With a Mentor Network AdministratorCommented:
Shreedhar EtteConnect With a Mentor Commented:

Does there are any event related to WSUS download failure? Check the application and system event logs.

jjozAuthor Commented:
yes eventhough I've setup the proxy username and password already.
Event Type:	Error
Event Source:	Windows Server Update Services
Event Category:	Synchronization 
Event ID:	364
Date:		4/19/2010
Time:		4:42:38 PM
User:		N/A
Computer:	WSUS01
Content file download failed. Reason: Proxy authentication is required.
 Source File: /msdownload/update/v3-19990518/cabpool/windowsserver2003-kb942615-ia64-enu_7de5785b1d69a36cb84fda606f35212fbf70ce4b.exe Destination File: b:\WSUS\WsusContent\4B\7DE5785B1D69A36CB84FDA606F35212FBF70CE4B.exe.

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Shreedhar EtteCommented:

I suspect the issue with the proxy. Are you bale to open the windows update page from the IE.

Also can bypass proxy and see are you able to download the updates.

r_panosConnect With a Mentor Commented:
If the WSUS service is starting with an account different then Local Service change it to Local Service.

Check the security settings of the root of drive B: to see if Network Service has read and write permissions; if not set them
jjozAuthor Commented:
@sreedhar: yes I am able to initiate the update manually using Windows Update website, i also specified the same credentials to connect to the proxy.

@r_panos: yes I might try that suggestion tomorrow.
DonNetwork AdministratorCommented:
jjozAuthor Commented:
Thanks to all for the reply and helps, it turns out to be the credentials that is not accepting the DOMAIN\username string format,

therefore I have to empty the domain textbox and then retype the username and password, and now everything is working fine.

special thanks to DStewartJR
jjozAuthor Commented:
thanks mate !
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