We have been given access to a citrix application (hyperion) I don't know full details yet but I followed the instructions and can login and open an excel spreadsheet on the remote server when logged in under administrator account. As soon as I logon as the user I can logon, drill down to the required template, double click to open but then Excel partially opens the file and gets stuck. The only way out is to kill the applicaiton using task manager.
The app hangs when the alert messages associated with opening the Excel spreadsheet (standard update/dont update) occurs, the PC beeps but the alert message does not have the focus and remain hidden behind other open applications. Alt-Tab does not bring up the altert, the only way to get the alert is to kill the process, reconnect and then the previously opened excel spreadsheet is open with the altert having the focus. I have installed XenApp Plugin (Client) - Version 11.0.150 and given authenticed users full rights to the c:\program files\citrix\ica client folder.
If I logon as administrator it works, if I logon as user it doesnt. I have installed successfully for another user on a different PC.
Any suggestions please?