Cannot receive email having more then 7MB of file attachment

Hi There,

Recently we are not able to receive email file attachment with size more then 7MB, I tried from gmail and hotmail and this is what i get:

From Gmail:

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 552 552 Message size exceeds fixed maximum message size set by administrator (state 18).

From Hotmail :

Reporting-MTA: dns;bay0-omc2-s21.bay0.hotmail.com
Received-From-MTA: dns;BAY141-W26
Arrival-Date: Sun, 18 Apr 2010 23:33:38 -0700

Final-Recipient: rfc822;myemail@mydomain.com
Action: failed
Status: 5.2.3
Diagnostic-Code: smtp;450 5.2.3 Msg Size greater than allowed by Remote Host

No Settings have been change on the server, Our domino version is Lotus Domino (r) Server (Release 6.0.2CF1 for Windows/32)
sns-emeaAsked:
Who is Participating?
 
mbonaciCommented:
The size of mail message is the size of all data fields and attachments combined.

Have you tried to increase the max message size setting?
What happens then?
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SteveIT ManagerCommented:
Try this which indicates where the appropriate settings are to enable/disable mail size filtering

http://searchdomino.techtarget.com/expert/KnowledgebaseAnswer/0,289625,sid4_gci1313288,00.html
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sns-emeaAuthor Commented:
This is the setting on my server

Maximum message size:      10000 KB and also the size extension is also Enable.
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mbonaciCommented:
More info about message size restrictions here:
http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/topic/com.ibm.help.domino.admin.doc/DOC/H_RESTRICTING_MAIL_ROUTING_BASED_ON_MESSAGE_SIZE_STEPS.html

One other thing, is it possible that those 7MB would reach the mail database quota?
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sns-emeaAuthor Commented:
No i checked that already its not the quote, I can send but cannot receive
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mbonaciCommented:
And smaller messages are received normally?
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mbonaciCommented:
Have you tried to increase the max message size setting?
What then happens?
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Sjef BosmanGroupware ConsultantCommented:
The error you reported are different but they are definitely related:
523: The Recipient’s mailbox cannot receive messages this big
552: Requested mail actions aborted – Exceeded storage allocation.

Did you restart the router or the server?
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sns-emeaAuthor Commented:
The server was last restarted almost 35 days ago.
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bouguiCommented:
Hi,

Not sure on this but all email with attach file are encoded and in the end the message is almost double the size of the original message.

So if your lotus message limit is 10 MB I'm pretty sure that a 7 MB attachment wont go through .

Try to send a 4 MB email attach file and go see how big is your email in your lotus env.

Just my 2 ¢
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GregBusseyCommented:
Is Domino rejecting or do you have a spam filter that receives inbound email for your domain and relays to Domino?   Then it could be a restriction in the spam server.  Do you see any errors showing up in the Domino console/log?
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bouguiCommented:
Hi

 it's true that the message size is the sum of all it's component.

BUT when you attach a file like a picture a zip file or a binary file it will get uuencode which will take lot more space than the original file.

I just send to my self a 5.8 M video an the email is 8 MB.

So youre 7 MB email file could be just over your 9.76 MB limit.

Bye
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