Blue Screen

Hi Experts,

I have the blue screen popping up whenever the pc tries to load the desktop screen, i am able to get into safe mode, the blue screen gives the following message:

***STOP: 0x0000008E (0xc0000005, 0x80637421, 0xBAAF799C, 0x00000000)

Any Ideas?
welsh45sprogAsked:
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welsh45sprogConnect With a Mentor Author Commented:
hi guys i just decided to reinstall the operating system.
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slam69Commented:
any dump file avaiable?? could do with knowing the rest of that stop line anything about fault in non paged area?
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WindowsITAdminCommented:
Are you working with windows XP? upgrade it http://support.microsoft.com/kb/827663

If you have SP3 then you can test your hardware, i suggest you to start with memory with Windows memory diagnostic, you can find it here http://oca.microsoft.com/EN/WINDIAG.ASP
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kaskhedikar_tusharCommented:
Hello,

Firstly take your data backup on external hard drive & then boot from your windows XP CD & repair your Operating System through the option (R).Note: Use second (R).After repair if problem is persist so please check the hardware its means Memory.Change the physical memory & then check.

Regards,
Tushar Kaskhedikar  
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smiffy13Commented:
Assuming the memory tests are clear; you're indicating that you don't get the error if you start in safe mode. Try installing autoruns: http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx This will list all the entries that will run in a normal startup. Try going to options and hiding the Microsoft entries, then untick evrything else, then reboot, if you don't get the blue screen, then you can assume thatit's one of the entries you've unticked. Then progressively turn on the entries & reboot, until you can work out which entry is causing the problem.
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itsmeandnobodyelseCommented:
Did you choose an image for desktop background?  I've read from errors in W7 when using no image for desktop but only defining a color (as a workaround they recommend to creating a uni-colored imagefile yourself and defining that for background).
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slam69Commented:
kinda think the rest of teh stop message is needed before trying to diagnose, i agree ram is one possible but so is VGA, sound card, external inputs etc could all be part of this

ram would be my place to begin but the whole stop message would make things clearer
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awawadaCommented:
please post a minidump as already asked.
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welsh45sprogAuthor Commented:
how do i get a minidump?
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slam69Commented:
if you can post teh rest of the stop message first shoudl be enough, you have to turn mini dumps on so thats going to take quite a bit longer
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welsh45sprogAuthor Commented:
Here is the enitre message on the blue screen:

A problem has been detected and windows has been shut down to prevent damage to your computer.

if this is the first time you've seen this stop error screen, restart your computer. if this screen appears again, follow these steps:

check to be sure you have adequate disc space. if a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing the video adapters.

Check with your hardware vendor for any BIOS updates. disable BIOS memory options such as caching or shadowing . if you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information:


***STOP: 0x0000008E (0xc0000005, 0x80637421, 0xBAAF799C, 0x00000000)

Beginning dump of physical memory
Physical memory dump complete.
Contact you system administrator or technical support group for further assisstance.
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welsh45sprogAuthor Commented:
i also checked the memory using my UBCD (memtest86) and it found no errors.
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awawadaCommented:
Windows keeps a list of all the small memory dump files in the %SystemRoot%\Minidump folder.
Your dump file is named C:\Windows\Minidump\Mini%date%.dmp.
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davidlevans13Commented:
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oldcatfanCommented:
I wish I had seen this question earlier because there are some simple things that should always be checked first.

First, had any new programs, devices or updates been installed shortly before you started getting this blue screen? If so, try removing them while in safe mode.

Next, if the first did you no good, totally remove any usb or serial device plugged into your computer except your mouse and keyboard and see how it boots.  Many times this happens when someone has added an ipod or pda device or just upgraded their device before uninstalling their old software.

Next, while in safe mode with networking mode, download ccleaner and clean your trash. http://www.filehippo.com/download_ccleaner

Next, have you tried a System Restore to a date before you first saw the blue screen?

If none of the above work it is likely that you have a CPU or Memory problem. If you have more than one stick of memory in your PC try removing a stick at a time, boot up to see if you still get a blue screen, if so, put that memory back and remove another and try again until you confirm that memory isn't causing it. Sadly the only way you can confirm if it is the cpu or not is to switch them out and that means borrowing, buying one or taking it to a shop where they can do it. :( However before I would go that far myself I would also remove any add in cards other than your video card and boot up and see what happens.

Good Luck
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itsmeandnobodyelseCommented:
>>>> 0xc0000005

That is an indication for access violation. It probably means that some of the drivers or services loaded before blue-screen encounters a problem and crashes. You should try to start in safe mode (F8 immediately after reboot) and if you could login that way, run the eventvwr to check the most recent errors. If it crashes also in safe mode you probably was lost (and need to reinstall the operation sytsem) beside you added some new hardware recently or changed mainboard. If new hardware was added remove it, if a new mainboard was used you must remove the old chipset drivers and add the drivers of the new chipset by using the old mainboard again before you could start windows. If the old mainboard was damaged you nevertheless would need a mainboard of same type from somewhere.
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frzsomborCommented:
http://www.microsoft.com/windows/enterprise/products/mdop/dart.aspx
Please search for Microsoft Diagnostics and Recovery Toolset (MSDaRT)
Download and burn it on a disk.

This is a very special bootable windows disk.
This will boot the windows on the cd, but will use the registry of the windows on the hdd.

With this tool you can do an "offline system restore".
This means that you can do a system restore on any xp - even on a system that can't boot up.
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Khalid Mehmood AwanCommented:
Reinstall Operating System !
Changing main hardware (e.g Processor, Board) results in this error.
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welsh45sprogAuthor Commented:
Here is the minidump file that was requested, sory it took so long.
Mini041910-01.dmp
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rmttCommented:
When you get blue screens on the startup of Windows XP, it might be helpful to open the machine and check the connection of your RAM modules. I've had this a couple of times in the past.

To be 100% sure it's not the RAM, borrow some from a friands computer to test instead of your own.

Also double check your video card if it is not an onboard type.
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welsh45sprogAuthor Commented:
i have tested the RAM and Video card by swapping them with working replacements, but i still get the blue screen.
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rmttCommented:
Have a bit of a read through this forum.
http://forum.soft32.com/windows/stop-0x0000008E-0xc0000005-ftopict348513.html

If that doesn't work try this one:
http://www.annoyances.org/exec/forum/winxp/t1060481303

Mostly it seems to be hardware related, but one guy even mentioned switching of the firewall worked for him.

I would make sure to check for dust on the slots where the RAM video card connects.
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rmttCommented:
Maybe start with this page from Microsoft
http://support.microsoft.com/search/default.aspx?qid=70601&query=0x0000008e+%280xc0000005%29+blue+screen+%28xp%29&catalog=LCID%3D1033&mode=r

More specific, try these instructions on this page which is from the list mentioned above:
http://support.microsoft.com/kb/945658
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welsh45sprogAuthor Commented:
i will try more of these solutions this evening and let you experts know how i get on.
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