BATV and Out of Office

Hi,

I am trying to troubleshoot a problem we are having at a customer site. This particular customer is having issues with receiving OOO (Out of Office) replies from one specific client. This is a big problem for them as it delays a lot of work when then await replies from people who are offsite etc.

After troubleshooting on our customers side we have found that it is the BATV function of the Sonicwall E-mail Security gateway which causes these messages to be dropped. We do not see them as Junk etc, in the Email Security GUI but the admin on the client side has found these error messages in his maillogs:

Mailserver on client side:
552 Unable to process message: msg.1257926399.602572.29394 - error: recipient: xxxxx@xxxxn.nx failed, reason: Giving up on 111.111.111.111. 550 5.7.5 BATV failed to verify

Mailgateway on client side:
error: recipient: xxxxx@xxxxn.nx failed, reason: Giving up on 111.111.111.111. 550 5.7.5 BATV failed to verify

After i turn off the BATV setting in the Sonicwall E-mail Security gateway the OOO messages are delivered from the client. I am unable to figure out where this domain could be blacklisted or something to that extent. And ordinary messages are delivered from the clients domain as normal.

Has anyone experienced this on the Sonicwall E-mail security or could help point me in a direction for troubleshooting this issue?
AskCentricAsked:
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shauncroucherCommented:
This may well be due to the change of behaviour in Exchange 2007.

See my article with reference to RFC and changes to meet the guidelines for these special types of messages (OOF). Basically these messages are sent with no 'Envelope From' field (blank from) and this can cause some devices to reject.

http://exchangeshell.wordpress.com/2009/08/31/cannot-get-external-out-of-office-oof-working-with-exchange-2007

There is nothing you can do on Exchange to alter that setting as far as I know,

Shaun

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AskCentricAuthor Commented:
Is it likely that implementation and use of BATV is so scarce that the external client of my customer has not encountered this issue before?

shauncroucherCommented:
You don't see BATV failures very often no, I can think in the last two years, I've seen one other instance where mail was rejected with this status code.

It is normally smarthost providers that will reject certain types of mail that have no Return-To address sent, in which case you can normally send using DNS to bypass this restriction.

Mail servers should not reject mail that has no Return-To address, as it is a legitimate method for special types of messages such as OOF's.

Shaun
Jamie McKillopIT ManagerCommented:
Hello,

What you are seeing is a known issue - https://www.fuzeqna.com/sonicwallkb/consumer/kbdetail.asp?kbid=7683

JJ
shauncroucherCommented:
As I thought -"BATV will drop an NDR or Out of Office reply if the mail from address is a NULL value."

Shaun
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