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Fi69

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Word 2007 VBA shortcut keys not working

Hi experts. I've never encountered this problem before. I've supplied my client with a 2007 Word template. I have assigned shortcut keys within the template to various items, such as styles, VBA procedures, autotext. It works perfectly fine on my computer - 2007 running Vista.

However, for my client they don't work at all. The built-in Microsoft shortcuts work, but not the custom shortcuts I've created. The client is using Windows 7.

Does anyone have any idea what could be going on here, and how I can resolve the issue.
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OxygenITSolutions

Do they need to adjust their Word security and allow Macros?
You can disable macros, warn, always allow etc.
They may be setting this via group policy.
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ASKER

Hi thanks for the reply. They've definitely enabled macros. I've assigned buttons to the ribbon and they work, but not the shortcut key for that task.
The only other thing I can think of is that your normal.dot file holds the settings and theirs does not.
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ASKER

Definitely contained within the template. Thanks anyway.
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GrahamSkan
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ASKER

It was working, but thanks for the link.