Word 2007 VBA shortcut keys not working

Hi experts. I've never encountered this problem before. I've supplied my client with a 2007 Word template. I have assigned shortcut keys within the template to various items, such as styles, VBA procedures, autotext. It works perfectly fine on my computer - 2007 running Vista.

However, for my client they don't work at all. The built-in Microsoft shortcuts work, but not the custom shortcuts I've created. The client is using Windows 7.

Does anyone have any idea what could be going on here, and how I can resolve the issue.
Fi69Asked:
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OxygenITSolutionsCommented:
Do they need to adjust their Word security and allow Macros?
You can disable macros, warn, always allow etc.
They may be setting this via group policy.
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Fi69Author Commented:
Hi thanks for the reply. They've definitely enabled macros. I've assigned buttons to the ribbon and they work, but not the shortcut key for that task.
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OxygenITSolutionsCommented:
The only other thing I can think of is that your normal.dot file holds the settings and theirs does not.
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Fi69Author Commented:
Definitely contained within the template. Thanks anyway.
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GrahamSkanRetiredCommented:
I think that it should work the way that you are expecting. It might be worth trying the steps in this article.

http://support.microsoft.com/default.aspx/kb/921541
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Fi69Author Commented:
It was working, but thanks for the link.
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