I have an HP Color LaserJet 5500 (networked) in one of the buildings I administer that is having a problem. Whenever users try to print multiple copies of a document the first copy will print and then the next page that comes out has the following information:
Error: Unable to store job at printer
Reason: Printer not configured to coallate
Solution: Install an EIO hard disk
When I looked on HPs site they gave me the following solution:
Turn off the RAM disk function.
I first did a cold reset of the printer. That did not fix the problem. I then turned off the RAM disk function. That did not help the problem.
In my organizations printer hardware must be worked on by Teir III technicians so I cannot install an EIO hardisk.
Has anyone had any experience with this error before? Does anyone know a fix?