HP Color Laser Jet 5500 error

I have an HP Color LaserJet 5500 (networked) in one of the buildings I administer that is having a problem. Whenever users try to print multiple copies of a document the first copy will print and then the next page that comes out has the following information:

Error: Unable to store job at printer
Reason: Printer not configured to coallate
Solution: Install an EIO hard disk

When I looked on HPs site they gave me the following solution:

Turn off the RAM disk function.

I first did a cold reset of the printer. That did not fix the problem. I then turned off the RAM disk function. That did not help the problem.

In my organizations printer hardware must be worked on by Teir III technicians so I cannot install an EIO hardisk.

Has anyone had any experience with this error before? Does anyone know a fix?
LVL 1
BoxunloXAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

thompsonwirelessCommented:
I would roll back to a PCL 5 driver first off in case an update caused this.

Then I would go to your driver properties and the device settings tab and scroll down to the installable options section then locate "Job Storage" and "mopier mode" Disable both.

See if that resolves your problem.
0
Ivano ViolaSystem AdministratorCommented:
One other thing you can try is:

Right-click the printer and select properties. Click the Advanced tab.
Towards the bottom of that page click on Print Processor.
Make sure the print processor is set to WinPrint and default data type to RAW.

This may help.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
BoxunloXAuthor Commented:
This solution worked perfectly. Thank you!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.