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Unable to uninstall Lotus Notes
PC running Windows XP, SP 2.
Lotus Notes was previously installed. The computer was being prepped for a new user, so Lotus Notes was uninstalled to create a "clean install" for the new user. All the LN folders were deleted.
Lotus Notes 7.0.2 was installed. Upon initial launch/opening/run of Lotus Notes, an error was received that a .dll was corrupt or missing and it was suggested that the application be reinstalled or repaired. A repair to Lotus Notes was performed, however the .dll error returned.
Lotus Notes was then uninstalled, the computer rebooted, the Lotus directories uninstalled and the computer rebooted. Lotus Notes was installed again. However, now the computer thinks that two versions of Lotus Notes are installed. It will not open Lotus Notes because it reports that "Another version of this product is already installed"
Lotus Notes is not in the Add/Remove programs, nor is it listed in the Programs list of the Start Menu. The lotus directory is also absent from the c:\ drive.
How do we completely uninstall Lotus Notes?
Lotus Notes was previously installed. The computer was being prepped for a new user, so Lotus Notes was uninstalled to create a "clean install" for the new user. All the LN folders were deleted.
Lotus Notes 7.0.2 was installed. Upon initial launch/opening/run of Lotus Notes, an error was received that a .dll was corrupt or missing and it was suggested that the application be reinstalled or repaired. A repair to Lotus Notes was performed, however the .dll error returned.
Lotus Notes was then uninstalled, the computer rebooted, the Lotus directories uninstalled and the computer rebooted. Lotus Notes was installed again. However, now the computer thinks that two versions of Lotus Notes are installed. It will not open Lotus Notes because it reports that "Another version of this product is already installed"
Lotus Notes is not in the Add/Remove programs, nor is it listed in the Programs list of the Start Menu. The lotus directory is also absent from the c:\ drive.
How do we completely uninstall Lotus Notes?
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Hi rjfhelp,
I'm sure there will be a way around this problem, but is there anything preventing you from rebuilding the PC with a clean copy of XP.
It doesn't really take that long does it... and as a new user it's always nice to have a clean install so you don't have everyone else's account history etc.
the clean install will also give you better performance and fewer issues like the above where software was previously registered to the previous user etc.
If you are not prepared or are unable to perform a format and rebuild of XP then take a look in the following locations on the PC:
c:\lotus\notes\data
c:\program files\lotus\notes\data
c:\program files\ibm\lotus\notes\data
c:\documents and settings\<username>\local settings\application data\lotus\notes\data
Which folder are you trying to install Lotus Notes to currently?
I'm sure there will be a way around this problem, but is there anything preventing you from rebuilding the PC with a clean copy of XP.
It doesn't really take that long does it... and as a new user it's always nice to have a clean install so you don't have everyone else's account history etc.
the clean install will also give you better performance and fewer issues like the above where software was previously registered to the previous user etc.
If you are not prepared or are unable to perform a format and rebuild of XP then take a look in the following locations on the PC:
c:\lotus\notes\data
c:\program files\lotus\notes\data
c:\program files\ibm\lotus\notes\data
c:\documents and settings\<username>\local settings\application data\lotus\notes\data
Which folder are you trying to install Lotus Notes to currently?
ASKER
ASKER
To shuboarder:
The problem with a clean reload is that the system is in another city, more than two hours away.
There is no Lotus/Lotus Notes directory in any of those locations.
The default installation path for Lotus Notes for our installation has always been C:\Program Files\lotus
The problem with a clean reload is that the system is in another city, more than two hours away.
There is no Lotus/Lotus Notes directory in any of those locations.
The default installation path for Lotus Notes for our installation has always been C:\Program Files\lotus
Anything in IBM folder?
SOLUTION
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ASKER
mbonaci:
The IBM folder only has our client access emulator.
I will try the registry search and deletion.
The IBM folder only has our client access emulator.
I will try the registry search and deletion.
Another problem: I see entries for 'ComputerAssociates', 'KasperskyLab', 'MacAfee', 'Symantec' AND 'TrendMicro'
All manufacturers of Anti Virus. determine which one you use and get uninstallers from the sites of the others. Anti-virus products are notorious for being hard to remove and interfering with install/uninstall.
After uninstall of antivirus, and Notes, check the registry for lotus. you might find stuff about Mail client stuff etc. clean it. Also check that services entries (notes single logon for example, nsd in newer client installs) are also gone.
All manufacturers of Anti Virus. determine which one you use and get uninstallers from the sites of the others. Anti-virus products are notorious for being hard to remove and interfering with install/uninstall.
After uninstall of antivirus, and Notes, check the registry for lotus. you might find stuff about Mail client stuff etc. clean it. Also check that services entries (notes single logon for example, nsd in newer client installs) are also gone.
ASKER
A registry clean using 'notes' as the search priority fixed the issue.
Hi there rjfhelp,,,
Could you please try the following :
- Copy the source where you using to install to the local drive of the PC
- Create a new local admin user on the PC and access it then start the installation .
I hope this helps ...
Could you please try the following :
- Copy the source where you using to install to the local drive of the PC
- Create a new local admin user on the PC and access it then start the installation .
I hope this helps ...
ASKER
The issue was fixed with a registry clean up.
ASKER
A registry clean, searching on the terms 'lotus' and 'notes' fixed the issue.
Version 7 is the worst LN version ever released, even IBM agrees with this.
If you delete Notes folder in registry you can at least install it again and try to solve the problem that way.