Link to home
Start Free TrialLog in
Avatar of ssortiz
ssortiz

asked on

Microsoft Outlook lagging

I have no idea why ms outlook started running slowly but it did and it is a hassle to check my email. Let me describe what it's doing....
When I open ms outlook it is fine and even sending/recieving email is fine but when I go to read through the emails it like takes a long time to load any email message. It will freeze up and take like minutes to pull up the message.... It is very frustrating. Thanks for any help you may be able to give me on this subject.... If i have not provided enough information please let me know.

Thank you,

Stephen
Avatar of gintu01
gintu01
Flag of United States of America image

Try a reboot if you haven't yet.
Do the emails you're pulling up have attachments?
Anything abnormal running? backups/virus scan(currently backing up/scanning)
Do other programs work fine?(opening word files etc)
Avatar of SnowWolf
SnowWolf

Are you running exchange?

Try running a scanpst or scanost incase the file is corrupt.

http://support.microsoft.com/kb/287497

Also, how big is the pst file?
Avatar of ssortiz

ASKER

Let em also clarify further and update what was done.
Only Outlook has issues. The rest of the office suite is fine. We do not have Exchange. It is a pop account. The pst file is about 5 GB.
1. We did a repair on Office Suite 2003.
2. We installed Office 2007 but rolled back because the macing only had 512 RAM.
3. Performed a System Restore.
4. Using the Dell restore console (I think by Symantec) we restored the computer to its original Dell configuration.

None of this seemed to resolve anything with outlook. I will be running a virus scan on the pst file this afternoon and will take SnowWolf's advice and run scanpst.
ASKER CERTIFIED SOLUTION
Avatar of storminteractive
storminteractive
Flag of Poland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of ssortiz

ASKER

All were helpful; what finally worked out was increasing RAM.