SMTP not sending emails created with ASP forms (and saved on the pickup folder)

Good morning, this problem is similar to the problem reported on question 20639012 but none of the possible solutions provided fixed this problem.

In summary, all the eml files that arrive at the pickup folder that have been created with the ASP forms on our web site are not being sent. Tinkering around we figured out that by copying/pasting these messages they would be sent right away.

We haven't made any changes on the SMTP configuration nor on the ASP forms. The messages are not sent after restarting the SMTP server or IIS, but they are sent immediately after restarting the server.

It looks like a file handle issue. What could possibly be holding these files or preventing the SMTP service from sending these emails? (all the other emails are being sent as usual)

Thanks!
CSTX_AnalystsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

KNVB HKSITOCommented:
Have you check the event log?
0
CSTX_AnalystsAuthor Commented:
Good morning, while we waited for your reply we continued troubleshooting this issue and I think we found the problem, it seems to be related to the Antivirus' exceptions configuration. Thanks for your reply.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Protocols

From novice to tech pro — start learning today.