Outlook 2003 Delay Delivery option

I have a user that set two emails to deliver with the delay option set.  Her machine was offline when the emails should have been delivered but they were not.

outlook 2003 SP3
exchange 2007
DLBITAsked:
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shauncroucherConnect With a Mentor Commented:
The easiest would probably be to just create a new user profile for the user - ie: reboot, log in as admin, rename c:\docs and sets\username to username.old then reboot again and login.

Or remove from existing profile office, then manually delete all registry keys / delete all filesystem relating to office, delete application data locations referencing outlook and office (of course save the NK2 and any signatures the user might have)

Shaun
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Aman SubhanOracle Database AdministratorCommented:
Plz exaggerate ur question......
Kinda understood partially....
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DLBITAuthor Commented:
She composed two emails and used the delay delivery option in outlook 2003. This was on Friday and she shut down her machine for the weekend.  The emails were scheduled to go out Saturday.  They were not sent until she started her machine today.
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TumnusLikesTurtlesCommented:
That is how that feature works -- it will not send the messages unless Outlook is running and online.
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DLBITAuthor Commented:
I tested on my machines, outlook 2003 and 2007 and while outlook was closed the emails sent.
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shauncroucherCommented:
Was the email message in the Outbox set for deferred delivery? The user may not have set this up properly or given the message time to transfer to the Outbox?

If not, make sure Outlook and office is fully patched.

Shaun
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DLBITAuthor Commented:
yes they were in her out box when she left Friday, they were sent as soon as she logged in today.  She has the latest patch level for office.  She also runs in cached mode, I am not sure if this plays a part.
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shauncroucherCommented:
It appears that this does make a difference.

http://www.groovypost.com/howto/microsoft/outlook/delay-defer-schedule-email-in-outlook-sending/

The conversation here suggests that if Outlook is using cached, it needs to remain open, if online mode is used it will pass the message on to Exchange.

It would be worth doing some tests on this. If cached is used, and there is not currently a connection to Exchange, of course the message will not be sent to Exchange, but I wonder if Outlook is 'connected to exchange' using cached mode, if it will send to Exchange server for processing.

worth a test

Shaun
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Aman SubhanOracle Database AdministratorCommented:
No.... All wrong...
Here we are talking about the DELAY IN SENDING FROM EXCHANGE SERVER NOT THE CLIENT WORKSTATION....
so the mail is targeted to shoot on Saturday not from outlook but from mail server.....

Ive used this feature quite long tym back..

I'll update you as soon as i get more info on this

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Aman SubhanOracle Database AdministratorCommented:
Use either of the following methods to specify when your message is sent. These methods can only be used by the Corporate or Workgroup option of Outlook with Microsoft Exchange Server as the mailbox delivery location.

Method 1

In your open message, click the Options button on the toolbar.
Under Delivery Options, click to select the Do not deliver before    check box.
In the Do not deliver before box, type a date and time or display    the calendar, and then click to select a date. If you want to use a date    months in the future, click the arrow to the right of the month name    in the calendar heading and repeatedly click until the month you want    appears.
If you want the unread message to expire, click to select the    Expires After check box and type a date and time in the Expires After    box. Or, display the calendar and click to select a date. If you want    to specify a date months in the future, click the arrow to the right    of the month name in the calendar heading and repeatedly click until    the desired month appears. Change the time if necessary. You may also    specify that the message is never deleted by clicking None at the    bottom of the calendar. Click Close.
Click Send to transfer the message to the Outbox for processing.

Method 2
In your open message, click Properties on the File menu.
On the General tab, click Send Options. Click the Microsoft    Exchange Server tab.
Under Send This Item, click to select In, type a number, and then click    to select an interval in the list. For example, if you want the    message sent in two hours, type 2 and select hours from the list.
If you want the unread message to expired, in the Expire This Item    section, type a number, and then click to select an interval from the    list. For example, if you want the message deleted in two days, type 2    and then select days from the list.
Click OK two times.
Click Send to place the message in your Outbox for processing.
 When the delivery point is set to Personal Folders, the delayed mail leaves the Outbox and goes to Sent Items. However, the mail is actually waiting on the server to be delivered. When the delivery point is set to Exchange Server, the delayed mail stays in the Outbox until delivery because the mail is already on the server.
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DLBITAuthor Commented:
are you working in cached mode?  I tried testing from a machine in cached mode and when outlook was closed it did not send.  As soon as I opened outlook it was sent.

The user has been tied up so I am trying to confirm she is in cached mode.  We set it by default but she may have changed it.
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DLBITAuthor Commented:
I was able to confirm she is not in cached mode.  Is there anyway on the exchange server to determine what happened?
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shauncroucherCommented:
mani_929, I'm not sure what you are referring to.

Here is the confirmation straight from the horses mouth: http://support.microsoft.com/kb/918824

Expect this behaviour for cached mode, it is by design.
 
Shaun
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DLBITAuthor Commented:
good article.  I found out she is not in cached mode.  As a matter of fact I do not see them in her sent items for today.  She is tied up again, I am going to try to get some more detail later.
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shauncroucherCommented:
So, bottom right of Outlook when you have the users inbox highlighted, it says "Online with Microsoft Exchange" instead of "Connected to Exchange"?

Shaun
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DLBITAuthor Commented:
it says online.  I did some testing from her machine.  I set emails to be sent delayed and close outlook.  Nothing happens.  I open outlook and they are sent.  It takes about 30-60 seconds to send.  IF i use Send/receive it emails out immediately.  It is as if her outlook profile is acting like it is in cached mode.  So i performed to mores tests.

I created another outlook profile for my exchange account.  I ran the same tests and they all failed.  I was logged into the machine as the user.  I then logged into our citrix farm with the users account and tried the same test and the emails were delivered as expected.

I ran windows update again and there were no office updates.  I ran a detect and repair on her install and still did not resolve the issue.
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shauncroucherCommented:
Is there an OST in the default location? If so, can you rename or delete it, reopen outlook and make sure it isn't recreated.

It could also be some profile related issue as all works when you log on elsewhere with this user account? Can you confirm on another computer (assuming they don't use roaming profiles) if you login, and setup outlook for user in online mode, does it work?

Seems very odd.

Shaun
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DLBITAuthor Commented:
here is a development.

If I run outlook in safe mode it works.
If I run outlook with the /safe:1 it works.  :1 is only supposed to turn off the reading pane.

I turned off the reading pane manually and it still did not work.  I also disabled all the add-ins within outlook and no go.

when I run in safe mode, the help-about.... does not show any disabled add-ins.  Her two add-ins are
snag-it
send later

I removed the send later program but it still did not work.
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shauncroucherCommented:
So how about new profile? If you reboot PC, then log in as administrator and connect to the users account, does it work as expected then?

It seems like a problem with profile and outlook doesn't it.

Shaun
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DLBITAuthor Commented:
I have not tried that.  What I did do was as I was logged in as the user I created a new outlook profile for my account to test.

lets say logging in as admin does work..  what would be the best way to clean out the users office profile to correct this?
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DLBITAuthor Commented:
I have been working with Microsoft on this.  I will replay again when and if I reach a solution with them.
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DLBITAuthor Commented:
We only needed to remove office
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